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Health & Medical

WellBefore

ClaimedCollecting reviews

200 reviews

4.4200 reviews
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About WellBefore

Data updated
Website
wellbefore.com
Category
Health & Medical
Location
United States
Status
Unclaimed
Last 12 months
200 reviews
Replies to negative
100% (21/21)
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About this business

WellBefore is on a mission to provide the world with accessible and affordable personal protective equipment shipped quickly from our Dallas, TX warehouse straight to our customers' doors. Shipping time takes 2-5 days max anywhere in the US.

Written by the business, not verified by us.

Is WellBefore legit?

WellBefore (wellbefore.com) has a 4.4 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Health & Medical and its reputation is good. 85% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Consumers frequently praise the exceptional quality of the protective masks, noting that they fit comfortably and remain cozy even during extended wear. Buyers also mention the prompt shipping services and express appreciation for the responsive support team that quickly resolves any problems. However, some customers also noted frustrating issues with order fulfillment, including receiving incorrect items, missing documentation, or struggling with sizing due to a lack of clear guidelines. Additionally, a few reviewers stated that they received defective products in recent shipments, mentioning faulty strings, thinner materials, or poor overall construction compared to past orders.

Auto-generated from all reviews of this business. For reference only.

What people say

title

good experience buy from here but the amount of marketing emails they send me is crazy

Reply from WellBefore2026-02-12

Hi there, Thank you for sharing your feedback and for your purchase. We’re thrilled to hear you had a good experience with our products! We sincerely apologize if our emails felt overwhelming. Your feedback is important, and we’ll review our communication frequency to make sure it’s better balanced. We truly appreciate your support and hope to continue serving you in the future. Warm regards,

I have stage four bone cancer

I have stage four bone cancer. My oncology team shared your website with me. I love love love these. They are a really nice quality while at the same time cute and match my clothes. Thank you for making me smile!

Reply from WellBefore2026-02-12

Hi there, Thank you so much for sharing your kind words. 💛 We’re truly touched to hear that our products could bring a smile to your day. It means a lot to us that you love the quality and style, and we’re so glad they can add a little joy while matching your outfits. Your support and feedback really brighten our day as well! Wishing you strength, comfort, and many more smiles ahead. Warm regards,

Umer was polite and communicative and…

Umer was polite and communicative and helped me with my issue in a timely manner

Reply from WellBefore2026-02-12

Hi there, Thank you so much for your kind words! 💛 We’re thrilled to hear that Umer was able to assist you promptly and politely. We truly appreciate your feedback—it means a lot to our team and encourages us to continue providing the best support possible. Warm regards,

There was an issue with the expiration…

There was an issue with the expiration dates. The company did a great job rectifying it. Very happy. Good prices, excellent customer care

Reply from WellBefore2026-02-12

Hi there, Thank you so much for your kind words! 💛 We’re glad we could promptly resolve the issue with the expiration dates and that you’re happy with the outcome. We truly appreciate your feedback about our prices and customer care—it means a lot to our team and encourages us to keep providing the best experience possible. Warm regards,

Good luck correcting any issues with an order

I have a subscription and generally have not had issues with that. However, when I tried ordering a one time order for someone else, experience was much different! I did not receive a receipt for that order or an order number. Just marketing emails with no useful information. There was an issue with the order and it seems that the wrong item may have been sent. There was also no packaging slip in the order itself. I have no way of verifying what was order and therefore was not able to request a refund/exchange. If I could I would give zero stars for this experience!!!

Reply from WellBefore2026-02-12

We’re really sorry to hear about your experience and appreciate you bringing this to our attention. Our records show that the order confirmation and shipping emails were successfully sent to the email address on file, and we also reached out to gather a few more details so we could investigate the additional order you mentioned. Unfortunately, we haven’t heard back yet. We’d truly like the chance to make this right. Please contact our support team so we can continue looking into this and help resolve it for you.

excellent customer service

excellent customer service, resolved a coupon error quickly and in time for me to receive the masks on time, was very helpful and I got everything I needed.

Reply from WellBefore2026-02-12

Hi there, Thank you so much for sharing your experience! 💛 We’re delighted to hear that our team could quickly resolve the coupon issue and ensure your masks arrived on time. Your feedback means a lot to us and encourages our team to continue providing helpful and timely support. Warm regards,

Question answered

I had a question about the free shipping option and it was answered quickly and courteously.

Reply from WellBefore2026-02-12

Hi there, Thank you so much for your kind words! 💛 We’re glad to hear that your question about the free shipping option was answered quickly and courteously. We truly appreciate your feedback—it encourages our team to keep providing helpful and friendly support. Warm regards,

Easy to shop for a reliable mask with…

Easy to shop for a reliable mask with quick delivery!

Reply from WellBefore2026-02-12

Hi there, Thank you so much for your kind words! 💛 We’re glad to hear that shopping for your masks was easy and that you’re happy with the quick delivery. Your feedback means a lot to our team and encourages us to keep providing reliable products and service. Warm regards,

Good products at fair prices

Good products at fair prices. Great customer service. Easy to manage subscriptions and make one-time purchases. Also good communication if there is a stocking issue.

Reply from WellBefore2026-02-12

Hi there, Thank you so much for sharing your feedback! 💛 We’re thrilled to hear that you’re happy with our products, prices, and customer service. We truly appreciate your kind words about managing subscriptions, one-time purchases, and communication regarding stock—your support means a lot to our team and motivates us to keep providing the best experience possible. Warm regards,

Exceptional product and customer service.

Exceptional product, quick delivery. Everything Wellbefore promised.

Reply from WellBefore2026-02-12

Hi there, Thank you so much for your wonderful feedback! 💛 We’re delighted to hear that our product and delivery met your expectations and that we could deliver on our promises. Your kind words mean a lot to our team and encourage us to continue providing the best service and quality products possible. Warm regards,

Extraordinary

I have never had an online order received, filled and delivered so quickly. And the followup has been remarkable. I am honestly gobsmacked!

Reply from WellBefore2026-02-12

Hi there, Wow, thank you so much for your kind words! 💛 We’re thrilled to hear that your order was filled and delivered quickly, and that our follow-up made a positive impression. Your feedback truly means a lot to our team and motivates us to keep providing the best service possible. We’re so glad we could exceed your expectations! Warm regards,

I found you guys on a Google search and…

I found you guys on a Google search and was very happy with your pricing compared to other companies I have dealt with since 2016 and I try for the incentive of 10% off first purchase and free shipping now i didn't get the 10% off and that's why the 4 stars everything else was great I have called customer service and was told I will get the 10% refund and I am waiting going forward you guys are my favorite. Karen Sanders Thank you

Reply from WellBefore2026-01-28

Thank you so much for the thoughtful review, Karen! We’re really glad you found us and that our pricing and overall experience stood out to you. We appreciate your patience regarding the 10% first-purchase discount—our team is already taking care of that refund for you. It truly means a lot to hear that we’re now your favorite, and we look forward to continuing to support you going forward.

Have not received my order

Have not received my order Good news!! I received my order!!

Reply from WellBefore2026-01-28

Hi Suzanne, we’ve checked on your order and can confirm it’s currently in transit and on its way, with an estimated delivery date of February 5th as shown in your order confirmation email. We’ll also be reaching out to you directly with more details. Thank you for your patience!

Good customer service

Unfortunately these masks didn’t work for my hard-to-fit face. My experience with their customer service was excellent, and the return process was easy.

Reply from WellBefore2026-01-27

Thank you for sharing your feedback. We are sorry to hear that the masks did not meet your expectations. We understand that every face is unique, and sometimes a mask may not fit perfectly for everyone. We noticed this issue was not reported to us earlier, but we want to make it right. One of our wellness advisors is already in contact with you to assist and ensure a satisfactory solution. We appreciate your patience and the opportunity to improve your experience.

I have small features

I have small features, and a standard mask comes up and blocks my eyes. The size small masks are a godsend! They are of great quality, the adjustable earpieces are perfect, and I could not be happier.

Reply from WellBefore2026-01-28

Thank you so much for sharing! We’re thrilled to hear that the small size works so well for you and provides a comfortable fit without blocking your eyes. It’s great to know the quality and adjustable ear loops made a difference. We truly appreciate your feedback and are so glad you’re happy with your masks!

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