great customer service
The company has great customer service. Had problems with my walking pad and they resolved the problem in a timely manner. Thank you.
About Wellfittreadmill
Data updated- Website
- wellfittreadmill.com
- Category
- Sports
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 123 reviews
- Replies to negative
- 0% (0/26)
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Is Wellfittreadmill legit?
Wellfittreadmill (wellfittreadmill.com) has a 4.0 out of 5 rating on OK.one, based on 145 user reviews collected here. It is listed under Sports and its reputation is good. 79% of reviews are 4 stars or higher and 17% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating the smooth user experience for both buying and fitness goals. Many people note that the support team is responsive, helpful, and handles inquiries quickly. However, some reviewers were not happy with motor failures occurring after a few months of regular use. Some people also felt that the equipment features misleading descriptions and low handles that make storage and usage inconvenient.
Auto-generated from all reviews of this business. For reference only.What people say
Wonderful customer service!
They have been extremely helpful! The delivery experience (which they have no control over) was awful for us. The customer service was able to help fix the problems the shipping company created. We will definitely recommend them again and again.
Solid Walking Pad Backed by Responsive Support
I purchased a WELLFIT walking pad and initially had a great experience using it. I really liked the size of the running area, along with how easy it was to store and use for both walking and light jogging. After a few months of use, I did run into an issue with the motor that caused the belt to stop and display an error code. While that was disappointing, I will say that the WELLFIT customer support team was very responsive throughout the process. They communicated clearly, reviewed the issue quickly, and worked with me to find a fair resolution. In the end, we were able to come to an outcome that I felt was appropriate, which I appreciated. Overall, while the product did have an issue, the way the WELLFIT team handled the situation stood out. Their responsiveness and willingness to resolve the problem made a positive difference in my experience.
Great Product. Helping me with my fitness journey!
I purchased the Pink WFTM034 on sale for only $179.99. It came with free shipping. (Can't beat that!) It was packaged VERY WELL.The box had a few dings from the shipping process, but is very sturdy. It was strapped closed and reinforced with packaging tape over the binding straps. No damage at all to the walking pad, or any of the other packaged items included. I was able to set it up alone, it wasn't too heavy or complicated. All the other items included were inside 2 clear bags that were securely taped to the bottom of the box. The extra items in the box included a quick start intro page,instruction manuel, power cord, allen wrench, 3 little screws, 2 resealable 30 ml bottles of lubricant oil, remote with 2 AAA batteries, a red safety cord with magnetic button to start and stop the machine automatically, and a 5.5 inch X 8.75 inch mobile device stand that can mount to the treadmill bar. The treadmill bar folds down completely when in use as a walking pad and with the two wheels under the front, it makes it easier to move into a different room or location. The device stand is mounted at an angle so it does not touch the floor while the bar is down. Once the machine is plugged in and turned on you will hear a beep, and the read out on the display will say E07. To fix this, you just magnet the red safety strap to the connector on the bar and it will stop beeping and be ready to use. There are two legs underneath the machine that are already installed. You can tip the machine and manually unfold these two legs and get a greater workout with a 10% incline. The walking pad/treadmill is very easy and fun to use. I'm not a runner, as of yet, but I did jog on the machine for less than a minute. It is very sturdy, and ended my curiosity of whether it could handle more rugged use. I downloaded the free WELLFIT Health & Fitness app onto my phone and synced my machine by turning on bluetooth and locations. The app has preloaded walk/run workouts and a few other recommended courses. Some of these automatically increase and decrease the speed of the machine as you workout. So far I have used the customized scheme and loaded a 30 minute walk since I am just beginning to use this for my wellness journey. The app includes preloaded music and depending on which workout you choose has a video of the path or city you are walking/running in. Your workout can be controlled by the buttons on the treadmill bar, the remote or the app. I joined the WELLFIT Treadmill Global Group on Facebook and they have a lot of helpful tips and wonderful members and supportive admin staff. They encouraged me to post my workouts on their page. I get lots of thumbs up and 'good jobs' from the members of the group. The walking pad/treadmill has a 4.5 inch X 2 inch digital display you can easily see on the machine while you are using it. All workouts have a 3 second countdown that beeps and shows on the display on both the machine and the app. It starts at 0 then goes up to 0.6 mph, nice, slow and comfortable.Then I just increase the speed to whatever I wish, up to a jogging speed of 6 mph. It has 2 preset buttons of 3 and 6 mph for quicker increase to desired speed. It also has Plus and Minus buttons for slower transitions to desired speed, a start/pause button and a stop button. On the app it lists other users and their distances for a competitive edge. After every workout the app automatically displays your stats with your auto-generated user name which can be changed and personalized, your workout date, time, distance, calories burned, steps taken, average pace and fast pace both listed in feet and inches and your cumulative days distance in miles. The model I purchased lists a user weight up to 320 pounds. I saw that WELLFIT has a variety of larger and fancier models with a variety of pricing.I got the TM034 due to limited space, outstanding price and the Pink color that was available. Pink is $10 more but I did a Google search for a coupon code and found 1 for $10 off my model number. With the machine itself,the free app and the fun and engaging FB community, I've gotten way more than I imagined for the price I paid. This walking pad/treadmill got me up, out of my rocking chair and moving again, all while I watch my favorite TV shows in the comfort of my home. I can't Thank You enough.
Warranty Sucks/Broken Cord
I bought my treadmill not even a year ago and have a warranty and have been going back n forth for 2 months about the broken cord. They keep sending the wrong cord replacement and then I’m told they can’t send the correct one by a different agent. Then they eventually offered me a $50 refund to go towards a repair and when I said I’d take it they are still going back n forth with me that they sent the correct cord and want more pictures even though I have sent plenty and have been dealing with this for 2 months. If your integrated cord breaks for any reason, just know you are screwed.
3/20/26...Walking pad , refund offered and accepted
3/20/26...We purchased a walking pad in May 2025 and after 8 months the motor had an issue. Wellfit advised unfortunately ,the motor warranty coverage ended 180 days ,after purchase, and the model we bought has been discontinued.. They offered a gesture of goodwill refund to use towards a new walking pad. We accepted their gesture of goodwill refund.
Product broke after a month
Product broke after a month. Company discontinued product and offered me a refund that they said would be received in 2 to 3 business days. It's been 10 business days and no attempts have been made to refund back to my card according to my bank.
I was never able to use this treadmill…
I was never able to use this treadmill because I refused it from Fed Ex due to the box being extremely damaged. The box was covered with tape. I contacted wellfit and explained the situation and they are returning a full refund. I am sad that I was not able to use this but I am nervous about having it mailed again since the drivers have no care for the products they deliver.
The staff went above and beyond to…
The staff went above and beyond to assist me.
Quality treatment
Ordered a treadmill and thoroughly enjoyed it. Ended up having an unrepairable issue. Prompt response and very satisfactory resolution. Considering ordering a different treadmill from them.
I received a treadmill from wellfit that was damaged
I received a treadmill from wellfit I noticed alot of damage to it . I took pictures and sent them to the company. They promptly responded and wanted to help with the situation. They asked if I could take pictures of box which I had one picture which wasnt great and the box had gone to the trash . I explained that also and they said they will stand behind the product they sold and offer to replace it . The company was quick to respond and wanting to help quickly. Alot of companies wouldn't do this . I highly recommend wellfit treadmill
Treadmill is well designed and compact
Treadmill is well designed and compact. Was easy to assemble. It is portable and easy to move, especially with the pneumatic tube which makes it lowering it a breeze. Plenty of room on treadmill for walking.
Positive Experience
We had an issue with our new treadmill, it stopped working after two uses. We worked with customer service and was able get a replacement. We appreciate Wellfit working with us and came to a positive outcome.
Positive experience with customer…
Positive experience with customer service. Promptly responded to my inquiry.
Impressive communication and resolution
Wellfit is a great company when it comes to communicating and offering solutions. They are patient and kind to hear me out and quick to help resolve my equipment issues. Will recommend this brand.
The walking pad is good, good customer service
The walking pad is nice however The motor gets warm after about 30 minutes and by 60 minutes it's hot to the touch, so I contacted customer service and they offered me a refund after I answered a few questions, since the walking pad I ordered is no longer being made.
Great customer service
I purchased a TM034 treadmill back in October, 2025. I was enjoying it very much. It's easy to store and set up, which is perfect for me. Having limited space, it slides easily under the bed. I like the display, and the controls on the handlebar, and having a holder for a cellphone or tablet which is great when using the app. I also like that I can pause my workout and my data is saved so I can pick up where I left off; so I can see my cumulative distance and time for the day. It's very easy for me to get my steps every day. Another very important consideration for me was the 2-year warranty. Unfortunately, after only 3 months of daily use, the motor failed. I immediately contacted Wellfit and explained the issue and sent a video so they could hear the noise the treadmill had started making. They diagnosed the issue and within a couple of days they offered to send me a replacement at no charge. I received the replacement in just over 2 weeks. I would not hesitate to purchase from Wellfit again.
I just want to thank the Wellfit team…
I just want to thank the Wellfit team with excellent customer service. I searched all over to look for a company to purchase from that had great customer service because so many things can go wrong with a purchase like a walking treadmill. I decided to buy from the maker directly instead of Amazon, and when something went wrong with my item, they were quick to respond and resolve my issue by giving me a credit since they no longer sold my model. It is important to buy from a reputable company and this is one!
Do Not Trust Wellfit
Dont ever, ever, ever buy from this company. Terrible customer service. Called about our order only to be told it is a pre-order treadmill. Said I was cancelling and was told I had to do it by email. Did so immediately and that is when the trouble started. Company emailed me back telling me they were refunding me my money minus 5% fee. Told them that was fine. One month later still no refund. They tried to offer me numerous incentives to keep treadmill only to be told each time I am not interested in a discount..just refund my money. They even tried delivering the treadmill after, again, being told numerous times I just want my refund that I was promised by your company. I filed a compaint with my credit card company which is still awaiting a response from the company. Wellfit said I need to cancel my complaint before they will refund my money. My credit card comapny said that is a common practice by the merchant because once I cancel, I may not be able to redo the cancellation and then I am at the mercy of the company. Wellfit is a very dishonest company to deal with. I have numerous emails to back up what I am writing. STAY AWAY!!!!!!!!!!!!!!
Great product and the company is very…
Great product and the company is very responsive and easy to work with! Thank you!
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