Awesome company
Awesome company. I had a problem with my original treadmill. After contacting Wellfit about the issue, they resolved it and sent out a replacement less than 3 days later. Five stars all around. Thank you!
About Wellfittreadmill
Data updated- Website
- wellfittreadmill.com
- Category
- Sports
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 123 reviews
- Replies to negative
- 0% (0/26)
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Is Wellfittreadmill legit?
Wellfittreadmill (wellfittreadmill.com) has a 4.0 out of 5 rating on OK.one, based on 145 user reviews collected here. It is listed under Sports and its reputation is good. 79% of reviews are 4 stars or higher and 17% are 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-25.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers generally find the platform easy to use, appreciating the smooth user experience for both buying and fitness goals. Many people note that the support team is responsive, helpful, and handles inquiries quickly. However, some reviewers were not happy with motor failures occurring after a few months of regular use. Some people also felt that the equipment features misleading descriptions and low handles that make storage and usage inconvenient.
Auto-generated from all reviews of this business. For reference only.What people say
Responsive customer service
Responsive customer service. Willing to work through any issues that I have with reasonable response time.
I purchased this treadmill and love it
I purchased this treadmill and love it! I had a question for the company and emailed them and they responded immediately every time I had to ask them a question about something or needed help with something they responded immediately was very pleasant dealing with them and the machine is great. I would definitely purchase from them again I had a great experience. Customer service was very friendly and responsive
Defective Treadmill
I purchased the WFTMO24,sadly the Treadmill did not function,I contacted customer service,and after reviewing the issue,the company offer a full refund.Their customer service was excellent.
Great Experience
I purchased the TM010 treadmill in Sept 2025. The purchasing process was great, was easy, I had no problems and delivery was fast. The only issue was the smell. I contacted them by email and they immediately found a solution and took care of the problem. I definitely would recommend purchasing a treadmill with Wellfittreadmill -it's worth it!
Great customer service
I ordered the WP017 walking pad and it was delivered quickly. It was a great addition to my work routine. I noticed a weird knocking/vibration recently and thought it may be an issue with the motor. I reached out to customer service and they responded quickly and are sending a new pad. I appreciate their quick review and working with me to resolve the issue!
My treadmill motor started to…
My treadmill motor started to malfunction after 6-7 months. I’ve lost over 80lbs using walking treadmills and I was absolutely devastated when it stopped moving. But customer service was absolutely amazing with helping me out and giving me a refund. Will definitely purchase another one again!
Good customer service
Got a defective treadmill, they they took care of it and are sending me a new one!
Great customer service
After one year of getting good use out of the treadmill, it started to malfunction. We contacted Wellfit and they were extremely helpful. After sending them a short video they recognized there was a problem with the motor and promptly sent to us a new treadmill. They were very helpful, courteous and responsive.
My TM002 stopped working after 2…
My TM002 stopped working after 2 months. Customer service was very helpful determining the problem and will be sending me a replacement unit.
I absolutely love my Wellfit treadmill!
I absolutely love my Wellfit treadmill. It's simple to use and gives me all the real time data I need. The bluetooth hook up and app are perfect for a modern experience. I have also had support from their technical support team who took incredible care of my needs quickly, professionally and completely. This was a wonderful purchase and is allowing me to meet my steps goal!
I received good customer service
I received good customer service for my issue and a partial reimbursement. I've had the treadmill WFTM015 since August 2025. It recently started a strange grinding sound in the motor which as of yesterday 1/3/26 burned out completely. I'm disappointed that I no longer have the machine because it was imperative to my health!
The customer service was great
The customer service was great, along with the product!
Great Support Staff
The Treadmill was great but sadly it did have a motor issue, After reporting that to the Team at Wellfit They offered me a refund since my treadmill model was discontinued. I give them 5 stars due to the quick support and solution. Gary Pranzo
Customer service was prompt when I had…
Customer service was prompt when I had an issue. Easy to work with.
Customer service is fast to answer any…
Customer service is fast to answer any questions. I unfortunately did not receive the treadmill I ordered but Customer Service has worked with me on a replacement model. I can’t wait to use it this upcoming year. Let's go 2026!!
Scam
Scam. Paid for a treadmill and never received it. They blamed FedEx but the tracking clearly shows they did nothing but create a label for a non-existent package. Now they are attempting to blackmail me for a 5 star review before they will issue a refund that I have asked for multiple times over the past month of headache. Take your business anywhere else.
Love my new treadmill- compact and easy…
Love my new treadmill- compact and easy to setup. Customer service is responsive and great. Would buy again!
Very handy product
Very handy product. Receiving a new treadmill due to original one having a mechanical issue so very good customer service, also prompt responses. 👍
Pleasantly surprised …
I ordered my walking pad and received it in less than five days as promised. Packaged very well and pretty easy to get it up and running. I love the compactness of the model I purchased and also love that it has a longer walking deck than other models. I'm looking forward to walking my way back to a healthy lifestyle!
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