We founded Wigyy with one simple goal:To constantly evolve and deliver beauty to our customers, so that everyone can achieve the hair of their desires.
Wigyy (wigyy.com) has a 3.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Beauty & Well-being and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 32% give 1 star; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that placing orders on the website is simple, allowing for a seamless purchasing journey from start to finish. People also appreciate the responsive customer support team, noting that representatives are quick to answer questions and offer helpful solutions. Many reviewers highlight that the items look remarkably natural, feel lightweight, and fit wonderfully. Though some reviewers encountered frustrating shipping delays, they also received items that looked entirely different from the online advertisements. A few other people also felt that dealing with returns was exceptionally difficult when attempting to secure refunds.
Auto-generated from all reviews of this business. For reference only.After I ordered my wig, I waited a few weeks then reached out to customer service via email. Chris was more than helpful. He sent me an email which was very kind and he showed great empathy. Within 24 hours he had the problem all worked out. Thank you Chris!
I have 4 wigs that I enjoy, but I was not thoroughly satisfied with any of them. They are too full, the top of the wigs where they part don't look completely natural and I am allergic to some synthetic fibers. I purchased a grey Perla wig from Wigyy. It is extremely high quality, low density, and the hair fiber is extremely soft and pliable. The part looks very natural and the hair fiber is not as shiny as my other wigs. No one will be able to tell that I am wearing a wig. I have a very small head and it is easy to adjust the size of the cap of this wig. I am so grateful to have found Wigyy. I can't afford expensive wigs but now I don't need to spend a lot of money to have a lovely, high quality wigs. The only down side is that it took about 3 weeks to arrive, but it was worth waiting for.
I placed an order with Wigyy on November 28, 2025, in the amount of $70.68 (Confirmation #W82299019). The items purchased were the Chloe Curl Bob Wig with Bang and a Velvet Velcro Wig Fixing Strap Headband. The order never arrived. After waiting an extended period of time, I contacted the company to request a refund. Instead of processing the refund, they informed me that they “resent” the order. However, I did not receive the replacement shipment either. On January 22, I formally requested a refund again. Since then, I have not received any meaningful response. I only receive automated or canned email replies, and the company has not addressed my refund request. At this point, I have paid $70.68 for merchandise that I never received, and the company has failed to provide either the product or a refund.
I placed an order for 2 wigs 20 December, one arrived in a couple of weeks (not great quality) but the other I'm still waiting for. Countless emails to them and just given the run around,and constantly told it would be shipped in 7-15days, after over 2 months I'm now attempting a refund through PayPal - not holding my breath, dreadful experience never to be repeated
I cancelled my order within minutes of placing it after reading these reviews. “Chris” replied he was happy to modify the order. I replied no, please just cancel. “Chris” replied, “your order has shipped and cannot be cancelled.” What a scam!! I’m sure I’ll get the same ridiculous results if I try to return. I will dispute with my cc company. My advice would be to buy one on Amazon where you can return easily if needed. Don’t buy from a company based in China- at least not directly
NO MATTER WHAT THEY CLAIM, YOU WILL NOT BE ABLE TO RETURN YOUR WIG. The wig I received looked nothing like the one in their advertisement. I contact their service department to return it and was given the run around. First they wanted to know why I was returning it and I told them. Then they wanted a photo of the wig and I sent them multiple pics. but they complained they couldn't open my files. I sent them again twice using different ways. The next email said they were received and asked AGAIN why I was returning it. I answered their questions and then got an email claiming they could not open my files. Now they refuse to answer my emails.
My mother bought two toppers for $125.00, listed as Human Hair, they are both completely made of synthetic fibre. This is false advertising 👎🏻
I bought one blonde bob wig and it looks so natural, I don't feel self conscious wearing it. It also arrived quickly. I want to buy a second one but I'm unable to find the exact one I ordered before, so I ordered about five more! LOL.
I would not give this company any stars, I would actually go into the negative if it were possible. This company will not resolve the issue of a delivery failure. The item I ordered was never delivered, the only notification I got was a picture of a box in a snow bank by a rock with numbers on it, yes the numbers were the same as my house numbers, but no where near my house, and the item was just thrown into the snow. I tried contacting the delivery company, they have no policy on driver delivery failure and I was told to contact Wigyy to resolve the matter, I have attempted over several days to resolve the matter with Wigyy and I was told to contact the delivery company. After several emails explaining over and over that the delivery company has no way dealing with the matter, Wiggy isnt willing to replace the lost item, reimburse my money for losing my item, or even willing to discuss options to rectify this matter. The online customer service agent Chris, should either get more training or be removed from his/her position, as his or her poor customer resolution and ability to solve matters, and uphold company policy is grossly lacking and bordering on negligent. The dismissive and disregard for people when concerns are brought to their attention is what makes doing business online less legitimate. Reality of what buying these cheaply made junk quality products from some slum factory outlet based out of China, conducting immoral practices, so much more obvious.
I just recently was diagnosed with Cancer I lost my hair. I have an average small head and having trouble getting a wig to fit me
Poor quality, unwearable product, insane return process. In the end they in fact would not accept my return and they have no return process, except to hound the customer into accepting the product. 15 emails later i finally accepted a 40% refund as I was exhausted by the arguing back and forth. This is really a scam, do not purchase from this site!
im trying to return my wig it arrived on the 10th dec. its the wrong colour. im not able to return it due to the fact it dosent like @ on my outo printed email. so i cant communicate to get a refund
Their communication and why I finally have the wig fit beautifully just like the advertisement said true to their word and Chris is awesome and contacting me and keeping me informed. Thank you and love you all.
I was pleasantly surprised when I receive the wig I ordered from Wigyy. It was on sale and I love it. I actually enjoy looking at your site because I feel comfortable that what I see is what I will receive. I would love to have more selection, there didn't seem to be as many as I see on other sites.
Would give zero stars. Co tasted customer service to try to return a product that was not the right shade. One response then they ghosted me.
I love the wigs. The hair is very soft. It feels and moves like my own hair. I got many compliments on it. Customer service is also very amazing. The get back to you very quickly. I highly recommend 10 out of 10.
the way I was helped and the kindness while working with my needs. the wigs are above quality and the fit great as my head does not seem to fit the standard wig size. the colors as well as the styles made it easy for me to have to do very little to simply wear and go.. keep up the good work...
Great customer service. The wig is beautiful! This wig was for my mother who recently lost all of her hair due to chemotherapy treatments. The wig fits very well and looks amazing and real!
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