Continuous assistance and issued resolved.
I had a service issue and from the start Chloe and the whole process was helpful. They sent the parts and helped trouble shoot the issue until it was resolved.
About Windone
Data updated- Website
- windone.com
- Category
- Vehicles & Transportation
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 120 reviews
- Replies to negative
- 0% (0/4)
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Is Windone legit?
Windone (windone.com) has a 4.8 out of 5 rating on OK.one, based on 121 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the support team for being extremely responsive, helpful, and professional when resolving various technical questions and product inquiries. People also mention that replacement parts arrive quickly and free of charge, keeping their electric vehicles running smoothly and reliably. Some reviewers were not happy with unexpected mechanical failures and long wait times for specific replacement components. A few consumers also noted difficulties obtaining support or parts for older or discontinued models over time. While the overall customer feedback remains exceptionally positive, these occasional setbacks represent areas needing some additional attention.
Auto-generated from all reviews of this business. For reference only.What people say
Efficient and friendly
Quick to respond and helped with sending replacement parts was quick and easy. Thanks Windone
3 month backorder on warranty item
This can be improved , but currently I am without a functioning e bite that I purchased in december. It worked for about three months and has been down since then. Communication started early june with the manufacturer and they have only sent me one of two replacement parts which did not fix the issue. They are telling me it may be thirty to forty five days before the container Even ends up in the united states with the parts. Be aware.
Battery failed to release
Post problem customer service was great. The bike was great until it wasn't. Would consider buying again due to follow up regarding my concerns.
customer service is awesome,thanks so…
customer service is awesome,thanks so much for getting parts to me asap!
Thank you to Chole and your support…
Thank you to Chole and your support team. You diagnosed the problem and got back to. I love my bike,but with it not working, I couldn't enjoy it.? Thanks for the discount and charger to make my problem solved. ( fingers crossed). Looking forward for the battery & charger to arrive.It was nice working with you and making everything go smoothly. Regards: Jeff Farrell
Claire solved my issue within 2 emails
Claire solved my issue within 2 emails. Very efficient and helpful. Side note: there should probably be a better mechanism to order parts for previous bike models.
Chloe the customer support specialist… A+
Chloe the customer support specialist was amazing to deal with. I needed a replacement part and she sent me in the right direction and got me covered. I couldn’t have asked for a better experience. Thanks Windone and Chloe for all the smiles per charge I have gotten riding your products.
Had a broken tail light out of the box
Had a broken tail light out of the box. Claire sorted out the problem and sent me a new part! Great customer support :)
Repair Process
Very pleased with my Windone S14 bike. Had an issue with one of the brake assemblies that needed to be adressed. Reached out to support and Claire from the Windone Support Team was very helpful. Great communication and the replacement part was shipped in no time and the issue is now resolved. Thank you
The bike rips way better than expected
The bike rips way better than expected. My son wrecked after about 4 months of owning it and the customer service team was quick and fantastic to get a new one sent out. Highly recommend these bikes.
Claire at Windone was amazing helping…
Claire at Windone was amazing helping us get a new tire for my daughter’s scooter. She was quick, clear, and genuinely focused on solving the problem. Thanks to her help, we had the right tire fast — and my daughter is back riding with a huge smile!!!
Windone E-Bike
I contacted Windone with an Issue I am having with the chain on my son's e-bike I purchased December 2025. Windone contacted me back right away and said they will mail me out a new chain. I really appreciate them standing by there product. Thank you Windone!
Fast and friendly service from Chloe
Fast and friendly service from Chloe. Very helpful.
Chloe is amazing
Chloe is amazing! Fast and very friendly support!
I’ve been having some troubles with my…
I’ve been having some troubles with my sons e2 but customer service is top notch and they’re always there to help and find a solution. Hopefully he is back to riding soon!!
Great customer service
Had to contact customer service for a malfunctioning speedometer. Claire responded rapidly and helped me fix the problem with just a few emails.
I reached out for an issue with my scooter
I reached out for an issue with my scooter and I was able to get the help I needed. Very professional and efficient
Claire was super helpful and responded…
Claire was super helpful and responded in less than 24 hours and promptly handled my concern. I appreciate quick and helpful information.
Great company.
Great company.. great employees great bicycles.. bought 3 so far..and couldn’t be more happier.. I definitely recommend ..
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