Excellent Customer Service
I am very pleased with the Customer Service from HiBoy's Electric Scooter and Bikes Company employee Chloe, she was very helpful right from start to finish. Thank You.
About Windone
Data updated- Website
- windone.com
- Category
- Vehicles & Transportation
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 120 reviews
- Replies to negative
- 0% (0/4)
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Is Windone legit?
Windone (windone.com) has a 4.8 out of 5 rating on OK.one, based on 121 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 95% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-10-25.
What reviewers say
AI generatedReviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the support team for being extremely responsive, helpful, and professional when resolving various technical questions and product inquiries. People also mention that replacement parts arrive quickly and free of charge, keeping their electric vehicles running smoothly and reliably. Some reviewers were not happy with unexpected mechanical failures and long wait times for specific replacement components. A few consumers also noted difficulties obtaining support or parts for older or discontinued models over time. While the overall customer feedback remains exceptionally positive, these occasional setbacks represent areas needing some additional attention.
Auto-generated from all reviews of this business. For reference only.What people say
Customer Service Chloe
I would like to acknowledge Chloe in client services. The bike I ordered was no longer available. She was kind, responsive, honest and offered options. She anticipated a customers needs in advance of having to ask for a solution. A rare quality in today's world.
Great customer support by chloe
Great customer support by Chloe. He went above and beyond to help me. Highly recommended!!
Amazing experience with the support of…
Amazing experience with the support of Windone. Chloe goes extra mile to help me and assist me😊😊
Customer service has been top notch
Customer service has been top notch. Product came as described. My son has nearly 1,000 miles on the bike. Other than replacing two worn out tires we have zero issues.
Very pleased!
Very good communication and always happy to help!
Anytime that i needed a new part they…
Anytime that i needed a new part they would send for free within the warranty period. great customer service
Needed parts that were not listed on…
Needed parts that were not listed on the website. Reached out to their customer support and they were very helpful. Easy quick process to get the parts orders. The representative was helpful, friendly and kept in contact throughout the process.
Needed Part Prices and Availability
I needed assistance on getting the price and availability on replacement parts for my son's e-Bike due to a vehicle damaging it. Chloe stepped up and provided me with all the supporting information I needed to present to the insurance company concerning the accident and my claim. Thank you Chloe for being vigilant and professional! John C.
It has been superior communication with…
It has been superior communication with this company and Chloe. Always a reply and always accomodating and helped with our bike. Thank you so much
Windone Support Saved Summer!
Claire and the Windone support team helped diagnose and replaced our batteries. This is unheard of in the in the e-bike world. Both our boys are able to cruise again right as summer starts. Thanks again Windone support! A++++
Amazing bike and customer service
Bike overall is great love everything about it and the customer service is phenomenal.
I say they have good customer service…
I say they have good customer service nice and friendly, they have gave me discounts for expensive things i needed replaced very good quality products 5 star indeed
Quick and clear answers
Quick and clear answers, and great politeness
Rough delivery and rough installation
It was rough at first with buying the bike and the delivery as it showed on website was within 1 to 3 business days yet it took longer with no tracker updates. On the bright side when I sent out an email to their support, I got a kind understanding response . Then when the package arrived the seat shock absorber was not aligned and took me 2 days to sort it out as it is extremely difficult to twist. Then another problem with the battery . When u email their support they are kind with responding however when i reached out to them about the deffected battery they suggested sending a new bike instead when they can only replace the battery and nake things easier. That shows that they want to make it hard for customers rather than easy. It was hard enough to install the bike , expect me to uninstall it again and pack it in the box and send one of the heaviest bikes I have seen back then wait another 2 weeks or God knows how long to get the new one and then install it again. Ridiculous, by the time all this happens Summer will be over and i will barely ride the bike. And that was it, Never heard back from them. Disappointing experience
Customer service is top notch and they…
Customer service is top notch and they are very quick to respond and get you the help you need!
Chloe has been really helpful and went…
Chloe has been really helpful and went above and beyond to resolve my issue. I’m really enjoying this E-Bike and would definitely recommend it. Thanks Chloe!
Claire was friendly and responsive
Claire was friendly and responsive. She put me at ease waiting for a replacement battery and reached out to me when it was ready to go! Great customer service!
At first when I ordered my new Windone…
At first when I ordered my new Windone K2 fat tire e bike I got a bit of a scare as for some reason PayPal had told me that they were a fraudulent company as when I first purchased it a red flag warning from my bank came up on my screen as possible fraud ( which is good that they are looking out for me ) After that is when I had called PayPal. Needless to say all is well now as after a few days my e bike had finally arrived. As far as the bike goes. I just love it's ruggedness out on the road. It rides very well. I am slowly getting used to the peddle assist. The over all look of the bike looks like a small motorcycle and I love that. I just wish that the Windone support team were a little faster at getting back to they're customers and I do hope for the sake of myself and other customers as well that they get a shipment of batteries in soon as I'd like to have a spare one on hand so I can make longer trips and won't have to worry about running out of juice. On another positive note. Claire at customers support is wonderful but I still can't figure out why Windone doesn't have a toll free number ? All in all.. I love my bike. It's pretty fast for an e bike. That's my honest opinion - Keith Stiner. Palmerston,Ontario, Canada.
Excellent Customer Service
As far as customer service goes, I give Ms Claire 5 stars. Claire has excellent communication skills and always kept me informed about locating the parts I needed. I wish a battery mounting bracket was available but that is not Claire's fault. That is the companies fault. Also batteries should be readily available and not out of stock for so many months. That again is not Claire's fault. Ms Claire was able to help me get the battery replacement even though the website continues to say sold out. I noticed this week the company is not listing E2 eBikes for sale. This model is very popular but has some issues, however the company provided and replaced those ebikes. I hope they are going to solve those issues before selling more E2 models in the near future. Thank you Ms Claire and WindOne.
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