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Written by the business, not verified by us.Window Nation (windownation.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company, highlighting smooth projects and beautiful results. Consumers frequently emphasize that the installation crews are exceptionally courteous, highly efficient, respectful of private properties, and thorough when cleaning up all working areas. Additionally, buyers appreciate the knowledgeable sales personnel who provide detailed explanations, answer questions patiently, and guide them smoothly through the entire process. Some reviewers were not happy with the customer service, pointing out frustrating instances where phone calls and voicemails were left completely unreturned. A few other people also felt that certain installation aspects required additional attention, mentioning minor structural gaps or delays in resolving specific repair issues.
Auto-generated from all reviews of this business. For reference only.Sales person was polite and knowledgeable about the windows I need for my home.
We're so glad to hear that our salesperson was polite and knowledgeable, providing you with the information you needed for your home's windows!
The people did a great job and were so nice. We are very happy with the job they did. We will recommend them to anyone we know.
We are so happy to hear that our team did a great job and that you were pleased with their service. We truly appreciate your kind words and recommendation!
Great customer service, super job performed and on a timely manner
We're so happy to hear that our customer service and the work we performed met your expectations in a timely manner. Thank you for your kind words!
Jesse was great to work with. Took the extra time to go over all the details.
We're so happy to hear our team provided such a thorough and helpful experience. We truly appreciate your positive feedback!
The whole process went very smoothly. Our salesman explained things well and our installers performed perfectly. They were careful to cover floors and items and cleaned up any debris from the installation. We are very pleased with the results and will continue to enjoy our new windows.
We are so glad to hear that your entire experience, from the explanation by our salesman to the careful installation, went smoothly. We are thrilled you are pleased with your new windows!
After sales there products speak to one of the exterior design consultants behaving Rudely over the phone instead of listening to the customer Strongly not recommend
We appreciate you sharing your experience. We are concerned to hear about the rude behavior you encountered and are addressing this internally.
Buyers beware! Window Nation (Windows and Doors) have questionable sells tactics! On April 10, 2026, Window Nation installed 12 windows at my home. On February 19, 2026, I signed a purchase agreement for these windows when a sales representative visited my home. I was shown two window options, one of which was a Vytex brand window. Both window options (full window samples) had completely sealed window frames with no open seams or joints. After negotiating with the sales person on price, I really suspect that she filled out the purchase form with a lower quality window to compensate for the lower price that we agreed to for the new windows. I had no knowledge of the actual product number for the window in which I was interested in purchasing and relied on the sales person to put the proper number on the order form. After the windows were installed (approximately 3-4 days later), I contacted customer service about this concern, and was put in touch with the Vytex team. Although the Vytex team was responsive to my calls, they were unable to assist me with correcting the issue and suggested that I work with the Window Nation team. So, I did just that and contacted there customer service team explaining my concern on four different occasions, including emailing a Window Nation management team member. It has been approximately three months now without anyone from Window Nation following up with me with a resolution regarding my concern. Take it from me, you may want to stay aware from this company and consider one of their competitors as your windows replacement contractor!
We can assure you that the behavior that you experienced is unacceptable and not up to Window Nation standards. We will be addressing your experience with the appropriate parties to ensure this does not occur in the future. If there is anything we can do to assist you further or change your mind, please give us a call at 866-217-9582 or email us at [email protected].
I made the decision to purchase one of their windows and had one put in the living room. While the price was acceptable, it's the warranty that made it very desirable. I recommend everyone find out about the Warranty. So impressed with the quality and workmanship and Warranty that I decided to buy a second window. It's a person I talked to Micheal Piekarski, and he was wonderful to work with; no pressure, just lots of information and easy to work with. After deciding to purchase the second window, Brad came to measure the space. He too, was a great guy and helped me understand how the window slides and made it easier for me to work with. Wow, great team; highly recommend them. Westside Indianapolis
We are so happy to hear about your positive experience with our team and the quality of our windows. It's wonderful to know that our warranty provided you with such peace of mind. We appreciate you highlighting the helpfulness of our staff and their no-pressure approach. Your recommendation means a great deal to us!
The installation was done very well. The guys were very clean and respectful. They delivered the windows sooner than expected which was nice. The biggest issue we had was that they advertised that if you bought two windows you got two free or four and four. That being said we replaced a bay window with four separate windows and were actually interested in replacing two others but were told our window replacement didn’t qualify. Even though my large bay was replaced by a two window piece the two side windows were also replaced so I’m not sure why the salesman said no. We definitely didn’t pay the extra $3000 they wanted for the two windows that technically should’ve been free. They were small windows too. The installation guys though were top notch.
We appreciate you sharing your experience. We are glad to hear our installation team provided excellent service and that your windows arrived sooner than expected. We understand your frustration regarding the promotional offer and how it was applied to your specific window replacement. We are reviewing our promotional guidelines and sales process to ensure clarity and consistency for all our customers. Your feedback is invaluable as we continuously work to improve our services.
They we’re on time, they knew what they were doing and did a quick cleanup.
We're so pleased to hear that our team was on time, knowledgeable, and performed a quick cleanup. Thank you for your wonderful feedback!
Quality of product and installation was excellent. Crew kept us aware of progress and made sure we were happy with work. We are happy with their work.
We are so pleased to hear that you found the quality of our product and installation to be excellent. It's wonderful to know that our crew kept you informed and ensured your satisfaction with their work.
Steven Blew is the go to guy when it comes to all thing windows. Highly recommend Steven for all your needs.
We are so happy to hear about your positive experience with our team member! We truly appreciate your kind words and recommendation.
DISAPPOINTED 🤬I talked to the salesman at Window Nation I pacifically and strongly said I wanted to keep the designs in my front windows, these designs made the house originality . The representative told me I could and it seems that he was telling me one thing and writing another. Unfortunately I had to work the day they came to install the windows. My daughter was home working and when she did look they were replacing the windows with plain double pane windows. She immediately called me and told me what was happening, I immediately called Mr. Trusty the sales rep and try to figure out what was going on. He then tells me that he knows no window company that can do the design in the windows and I told him I did, but why didn’t he tell me this in the first place, I guess the sale was more important than pleasing the customer. I’m am so disappointed and mad I can’t think straight. The bad part about it is that some lady called to confirm the order and the first thing I asked her was did I still have the design in my windows and she said yes. Bottom line is that always go over contract. Because some sales representative can and will be deceitful. Now I’m stuck paying for windows I didn’t even order. Be careful buyer of sale representative with the name Trusty in it, I can’t remember the woman name who confirmed the order, Window Nation re-review your employees. VERY DISAPPOINTED!!!!!!🤬🤬🤬
We are truly sorry to hear about your extremely disappointing experience. We understand your frustration and anger regarding the discrepancy between what was discussed and what was installed, especially concerning the window designs that were so important to you for maintaining your home's originality. It is clear that there was a significant miscommunication, and we deeply regret that you feel misled. We are committed to reviewing our processes and the conduct of our team members to ensure that such situations are avoided in the future. We value your feedback and are genuinely concerned that your project did not meet your expectations.
The service provided was quick and I am satisfied with the quality of the product received.
We are so happy to hear that you are satisfied with the prompt service and the high quality of the product you received! Thank you for your wonderful feedback.
They did not waste my time. They responded quickly to my inquiry. They completed what they said they would. They were friendly and informative. Most importantly they answered what ever questions you had at the time during the entire process.
We're so pleased to hear that our team was responsive and efficient in addressing your needs. It's wonderful to know that we could provide clear information and answer all your questions throughout the process.
Everyone was knowledgeable and professional
We are so pleased to hear that you found everyone to be knowledgeable and professional. Thank you for sharing your positive experience!
I was promised a $100 gift card that was going to be a hard copy by the women who scheduled my saleman to come out my salesman confirmed I would be sent a hard copy of $100 gift card now after being sold $10,000 windows and made my 1st payment I'm not getting a hard copy and it is a email where it's talking about points and downloading a app which I am not doing this has been a nightmare to get my hard copy of $100 card very disappointed I was told one thing but then it another way
We are truly sorry to hear about the confusion and frustration regarding the gift card. We understand your disappointment when expectations for a hard copy were not met. We are reviewing our communication processes to ensure clarity on promotional offers moving forward.
Has anyone had a problem with a picture window sagging? We had our windows installed 4 years ago and the big one is sagging. I called for warranty and they said my labor warranty expired?!? So either it was installed wrong or window is junk and can’t hold the weight. I am very upset they won’t warranty it. They said warranty is good on window so then just put a new window in if you won’t just come out and fix the one that is in there.
We appreciate you bringing this issue to our attention. We understand your frustration regarding the picture window and the warranty. We want to assure you that we are committed to finding a resolution. We are reviewing your case to determine the best course of action.
At first the experience was semi decent. I was told the time frame to build and come out to install my patio door would be not until June. This was March when this process started. I was perfectly fine with that. Less than 4 weeks later I get a notification that my door was ready to be installed. GREAT NEWS, right ? I told my sales person Keidon London multiple times that I want my patio door to open from the right side looking out. He wrote the correct door down but what appears at my house ? The wrong side. The workers installing it told me to reach out to their boss. In which I did but never had an answer or RETURNED my call…. Even reached out to the local Window Nation and no one returned my call. I gave it a week because why should I be reaching out when your company messed up the order. Decided to call the workers boss Ronald Stewart? again. He didn’t pick up but did end calling me back. He didn’t have any information to give me like I was a forgotten customer. He said he has to look into it… first off if I never called, would I have received a call back ? To me that seemed like I wasn’t going to until I called. He finally calls back with information. We have to make another door and it will take 4-6 weeks. Great news again. I get my door finally, it’s the right one!!! But during the installation they forgot to plug my door and put a lock for the screen door and they messed up my flooring by peeling it. During these installations I was not available because taking 4 days off from work it’s not ethical. I make another appointment for them to come out and finish the patio door. Great they come and they only have an order to plug the door. I told Amy Fitzpatrick that it was missing door plugs and a missing screen door lock. 4 times someone had to come to my house. Last and final time coming out I get the call from the service tech. He says you need plugs and the screen door lock. I said no just the lock. He goes I don’t have that on my truck. I’m like great he would’ve showed up without the part AGAIN. Remind you it’s a small little bracket that goes on the door frame that they should have a bunch in their trucks. This is the worse company I’ve ever worked with. No one returns your calls and keeps pushing you to someone else and all you do is go around in circles.
We are genuinely concerned to learn about the numerous difficulties you encountered throughout the process of installing your patio door. Here at Window Nation, we strive for excellence within the industry and are disappointed to hear that you received anything less. We sincerely appreciate you taking the time to provide such detailed feedback, as it highlights several areas where we clearly fell short of expectations. We understand how frustrating it must have been to experience repeated errors with the door order, communication breakdowns, and multiple visits required to complete the installation, especially when it impacted your work schedule. We are actively reviewing our internal processes, particularly regarding order accuracy, communication protocols, and the thoroughness of our installation and follow-up services. We hope you will provide us with the opportunity to address your concerns. Please call (866) 217-9582 or, feel free to private message us with additional details so we can begin to resolve your specific issues.
FROM START TO FINISH EVERYTHING WAS DONE AS PROMISED. VERY PROFESSIONAL!
We are so pleased to hear that your experience with us was professional and that everything was handled as promised. Thank you for your wonderful feedback!
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