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Written by the business, not verified by us.Window Nation (windownation.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is good. 77% of reviews are 4 stars or higher and 14% are 1 star; The business has replied to 97% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-05.
Reviewers overwhelmingly had a great experience with this company, highlighting smooth projects and beautiful results. Consumers frequently emphasize that the installation crews are exceptionally courteous, highly efficient, respectful of private properties, and thorough when cleaning up all working areas. Additionally, buyers appreciate the knowledgeable sales personnel who provide detailed explanations, answer questions patiently, and guide them smoothly through the entire process. Some reviewers were not happy with the customer service, pointing out frustrating instances where phone calls and voicemails were left completely unreturned. A few other people also felt that certain installation aspects required additional attention, mentioning minor structural gaps or delays in resolving specific repair issues.
Auto-generated from all reviews of this business. For reference only.I reached out to them several times and they just ignore you. For example, I requested a copy of my invoice from the Nation Windows Customer Service and then directly from the sales representative with no results.
We sincerely apologize for the difficulty you experienced in obtaining your invoice. We are actively investigating this communication breakdown to ensure we improve our responsiveness.
You guys canceled the first installment date, and did not give me another scheduled date. Two weeks later I reached out to the sales guy, then he contacted the office. Finally, they scheduled my window installment date. The windows installment guy was an odd character. The framing windows work appearance is not satisfactory.
We appreciate you sharing your experience. We sincerely regret the scheduling difficulties and the dissatisfaction with the window framing's appearance. We are reviewing our processes to prevent similar issues and improve our service.
Love my new windows - The whole process was easy - great installation
We're so glad you love your new windows and that our installation process was easy for you! We appreciate your kind words.
Worst experience we have ever had. We wouldn’t recommend Window Nation to our worst enemy.
We are truly sorry to hear about your experience. We are committed to improving and would appreciate the opportunity to address your concerns directly.
Window Nation is the company you want to use for windows! They're professional, reliable and use quality products!
We are so happy to hear that you had such a positive experience with our company! We truly appreciate your kind words about our professionalism, reliability, and the quality of our products.
AFTER INSTALLATION AND 4 OR 5 CALLS AND MISSED APPOINTMENTS BOTH DOORS STILL DON'T WORK RIGHT.
We are truly sorry to hear about the ongoing issues with your doors and the missed appointments. We understand your frustration and are committed to resolving this.
I purchased two doors and eight windows. Unfortunately, I have issues with the doors and one of the three windows that are attached to each other. The door I received is not the one I ordered, and the manufacturer assembled the door backwards. I had them installed on 7/9 and I am currently waiting on the Ops manager to come out on 7/27 to address my concerns. I had informed the sales manager that day regarding the installation and my concerns. I am aware that there is a personnel issue at the Raleigh office because the sales person who sold me the job is no longer employed by the company. Additionally, they have appointed a new sales manager and an operations manager within a three-month period.
We appreciate you taking the time to share your feedback regarding your recent purchase and installation. We sincerely regret that the doors and windows did not meet your expectations, and we understand your frustration with the issues you've encountered, particularly with the incorrect door and the assembly error. We are actively working to address the staffing changes you mentioned to ensure a smoother experience for our customers. We are confident that the operations manager's upcoming visit will help us resolve these concerns to your satisfaction.
Window Nation did a fantastic job replacing all the windows in my home. They showed up at 7:45 & had the job completed at 2:30 same day. They were very professional & courteous. They put down tarps both inside & outside each window. They vacuumed the floor & base boards under each window. Kyle & his crew were terrific!
We are so happy to hear about your positive experience with our window replacement service! We appreciate you acknowledging the efficiency and professionalism of our crew. Thank you for sharing your kind words.
We're glad to hear that our installers were such wonderful examples of professionalism and that their work exceeded your expectations. We're thrilled you had such a wonderful install experience and are happy to welcome you to the Window Nation family!
The windows I received are great quality. The problem is that the molding is so thick that I lost 2 inches of glass space on both sides (4 inches total). I am now left with much smaller windows than what I thought I would have. I feel the salesperson did not do a great job of explaining all of that to me up front.
We appreciate you sharing your feedback. We are genuinely sorry to hear that the window molding thickness resulted in less glass space than anticipated, and we understand your disappointment. We are reviewing our sales process to ensure clearer explanations regarding product specifications.
Everything was done on a professional level from the beginning to end. My Sister & I can’t be more pleased. Thx WN for everything…
We are so pleased to hear that you and your sister had such a professional experience from start to finish. Thank you for your kind words!
We love to hear that you are so happy with your new windows and with your experience. Thank you for the feedback, and welcome to the Window Nation family!
Installation team was very professional. Excellent results...
We are so pleased to hear that our installation team was professional and that you are happy with the results! Thank you for sharing your positive feedback.
Total time from consultation to installation was ahead of schedule. All parties involved were very helpful and informative. Install was done within a couple hours. Nice job!
We're delighted to hear that your experience, from consultation to installation, was ahead of schedule and that our team was helpful and informative. Thank you for acknowledging our efficient work!
Seeing a few issues. Have called to correct them.
We regret that you encountered some problems and appreciate you letting us know. We are working to resolve the issues you mentioned.
The installers did a great job. The were prompt and cleaned up afterwards
We're so pleased to hear that our installers were prompt and did a great job, including cleaning up afterwards. Thank you for your wonderful feedback!
The crew was great and very polite Miguel was a great leader. Damian was a great overseer. Love my windows.
We're so happy to hear that our crew was great and polite, and that you love your new windows! We're glad our team provided excellent service.
We're so happy to hear you consistently receive excellent service from us. Thank you for your kind words and positive feedback!
Vaughn the rep was great. Very receptive and quick to answer questions. The install team were very friendly and professional. Had my windows installed quickly and left the place spotless.
We're so glad to hear that our representative was receptive and quick to answer your questions. It's wonderful that the installation team was friendly, professional, and left your home spotless!
My experience was mixed. This review is based on my experience one day after the initial window installation and reflects all aspects of my interaction with the company. The salesperson who came out for the estimate was knowledgeable, even though he mentioned he was new. Overall, the estimate process went well. However, I did experience an issue with my $300 deposit. I chose to put $300 down and was supposed to receive an email receipt. Later, I called to confirm that the payment had been received. I then requested a receipt three different times, but each email I received contained an empty attachment. As of now, I still have not received proof of my payment, and I was never given a clear explanation of whether my remaining balance reflected the $300 deposit. The installation scheduling could have been handled better. The Detroit branch manager, Tom, who I understand is an independent subcontractor and not a direct Window Nation employee, called while I was away and unable to answer. In his voicemail, he addressed me by the wrong name. When he called again the following morning, I felt the conversation was rushed, and I didn't feel my concerns were fully heard. I also felt I had little flexibility with the installation date because I was told there were other installations already scheduled. I still have Tom's voicemail. On the positive side, the installation was completed successfully, and the installation crew was professional, friendly, respectful, and helpful throughout the process. The quality of the windows is excellent. They feel durable, operate very smoothly, and are easy to clean. I'm very happy with the product itself. While I believe the company could improve its communication, payment documentation process, and overall customer service before installation, I would still recommend this business to friends and family because of the high quality of the windows and the professionalism of the installation crew.
We truly appreciate you sharing your detailed feedback regarding your recent experience. We are glad to hear that our salesperson was knowledgeable and that you are happy with the exceptional quality of your new windows, as well as the professionalism of our installation crew. We sincerely regret the difficulties you encountered with your deposit receipt and the clarity regarding your remaining balance. We are actively reviewing our internal procedures to ensure that our processes and communications are clear and efficient for all our customers. Your insights are invaluable as we continuously work to improve our service before installation.
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