Beautiful
Beautiful, well put together and stress-free app…
About Joy
Data updated- Website
- withjoy.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 84% (27/32)
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About this business
Make your own wedding website that includes everything in one place. Beautiful templates, planning tools, photo sharing app, RSVPs, plus wedding invitations and Save the Dates.
Written by the business, not verified by us.Is Joy legit?
Joy (withjoy.com) has a 3.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 84% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-28.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers often find the staff helpful, with many finding the process straightforward and the templates inspiring, making their entire event coordination much easier. Reviewers appreciate that the platform is easy to use in terms of navigation and offers numerous customization options to make the website visually appealing. However, some customers noted potential issues where the website felt clunky or slow at times, and the layout could seem overwhelming or unintuitive for a few people. A small portion of people were dissatisfied with specifics like RSVP tracking not being ideal or errors appearing, such as landing pages sometimes not displaying uploaded photos correctly. Furthermore, caution is advised regarding booking accommodations, as some consumers reported booking issues where intended reservations were not honored.
Auto-generated from all reviews of this business. For reference only.What people say
Extremely Helpful
From the perspective of a wedding guest
Let me frame this from the perspective of a guest attending a wedding. The wedding was held in the Hunter Region, NSW, Australia. The couple used a WithJoy invitation, which included a link to accommodation along with a "booking code" that directed guests to book a specific property. Through the WithJoy service, we paid more than $330 AUD for our accommodation and received confirmation of our booking number. When we arrived, the accommodation confirmed that our booking existed, but advised they had received no payment advice, proof of payment, or any communication regarding payment from WithJoy. This made check-in take far longer than it should have and created unnecessary stress. Thankfully, the staff at the accommodation were incredibly helpful. They reassured us, allowed us to check in anyway, and simply asked us to leave our debit card details as security—which should never have been necessary. They also informed me that the outstanding balance for the room was only $228, which was essentially over $100 less than what we had paid through the WithJoy booking link. I emailed WithJoy immediately before the wedding, with my email being sent at 2:13 PM local time. I received this exact response at 12:24 AM local time: "Hi CJ, Thank you for letting me know that the hotel has not yet received the payment. I’m here to assist you! I will notify our travel partner about this issue. Since your check-in date was yesterday, I hope everything went smoothly with your arrival. Were you able to check in without any problems? I look forward to your reply. Best regards, Izza Joy Travel Concierge" First of all, this response time is completely unacceptable for something as important as accommodation and confirmation of a guest's stay. We were fortunate that the staff at the accommodation were understanding and made sure we weren't left stranded. Other properties may not have been nearly as accommodating. After explaining how unacceptable this experience was, I received two more AI-generated responses along the lines of: "Sorry for the inconvenience, rest assured we do everything we can to help, just awaiting a response from our travel partner..." Why was nobody picking up the phone and resolving this immediately? The responses implied they may have simply sent an email and were waiting, rather than treating an active accommodation issue with any urgency. Three days later—well after we had already checked out—I finally received confirmation that the travel partner had paid the outstanding balance. This raises an obvious question: why are guests paying more than $100 extra for a middleman whose only role is to book another middleman, who then books the accommodation? It is a predatory markup layered on top of multiple unnecessary systems of inefficiency. The process does not guarantee the security of your booking, the payment system clearly isn't reliable, and there is no transparency or receipt confirming that the accommodation has actually been paid. This is a significant flaw in what could otherwise be a good product. However, any booking platform or "service" that operates this way—without transparency and without seamless execution—is something I will avoid entirely in the future based on this experience.
Reply from Joy2026-08-07
Thanks so much for taking the time to share this. We’re sorry this part of your trip did not go as smoothly as it should have. Our team is reviewing the details of your booking and will be reaching out to you directly so we can better understand what happened. The Joy Team
This page is very helpful and a very…
This page is very helpful and a very good way to manage your wedding invitations. I'm happy to find it. 🥳
I am having issues with my wedding registry
I am having issues with my wedding registry on my Joy wedding website. I connected to my Amazon registry and now I am seeing all of my Amazon registry items twice on the Joy website and it's not syncing with my Amazon account as those still show all items as available even though one has been purchased. It was advertised that it was easy and seamless to connect your external registry to Joy, but this is not my experience so far.
Reply from Joy2026-08-07
We’re sorry for the trouble with your registry. Our team is reaching out directly to take a closer look and help get this resolved. The Joy Team
Best application for organizing all…
Best application for organizing all wedding or event activities
Very helpful having joy cause they make it easier to manage Wedding guests
Very helpful having joy cause they make it easier to manage all of you wedding guests
Disgustingly glitchy and gross UX
Disgustingly glitchy and gross UX. The wedding registry page does not allow smooth transfer of cash funds, meaning people have to click out of the website if they want to donate via Zelle or Venmo. Extremely hard to design the page and make edits
Reply from Joy2026-08-05
Thanks for the honest feedback. If you're open to it, we would love to site down and chat. Could you email [email protected]? We would love to hear more about where the page design and editing process felt difficult, and what a smoother cash fund experience would look like to you. The Joy Team
Easy to use
Easy to use , looks great and has amazing options. I’m not tech savvy but I’ve found Joy easy to use and I’m so happy with how professional it looks .
Zero stars if I could
Zero stars if I could. Avoid booking through WithJoy at all costs. I booked a hotel room through WithJoy for a wedding. When I arrived on the day of my stay, the hotel staff was on strike and the property could not accommodate me. I contacted the hotel directly, and they agreed to waive all cancellation fees since I clearly could not stay there through no fault of my own. The problem: because I booked through WithJoy, which they told me is powered by Expedia, the hotel couldn’t process my refund themselves. I had to go through WithJoy’s customer support instead. That’s where things fell apart. I explained the situation clearly, including that the hotel itself had confirmed it would honor a fee-free cancellation. WithJoy’s response was essentially “you’re outside the cancellation window, too bad.” When I pointed out that the hotel was on strike and unable to provide the service I paid for, I was told that wasn’t their problem. They never attempted to contact the hotel to verify my claim, even though doing so would have taken minutes and confirmed everything I said. So now I’m out $300 for a hotel stay I never received, for reasons entirely outside my control, because WithJoy refused to do basic due diligence or show any flexibility. This is not a case of me changing my mind or missing a deadline. The hotel was non-operational. Any reasonable company would have treated this as a legitimate exception. Terrible customer service, rigid to the point of absurdity, and completely unwilling to advocate for a paying customer in a situation that wasn’t remotely my fault. I will not be using WithJoy again, and I’d encourage anyone reading this to book directly with hotels when possible to avoid exactly this kind of runaround.
Reply from Joy2026-08-06
We’re really sorry for the trouble you've had with this booking. Someone from our travel team is reviewing the booking details and will be reaching out directly, so please keep an eye on your inbox. The Joy Team
A Joy
Able to get to the bottom of my query, friendly
Hey just writing a review about their…
Hey just writing a review about their customer service as I booked a hotel through them for a wedding I was attending. Their customer service was great, updating me daily even if it was just to ‘we’ve had no news yet but we are chasing for you’ their partner (I’m guessing was the hotel) didn’t honour my request but withjoy took it upon themselves to honour it which was really nice of them!
So far..
So far, building our wedding website with With Joy has been awesome! They have everything I need and they make it simple and personal. I can’t wait to continue to build my website and finally get to use it once our invites are sent out.
Fantastic and Seamless Experience ✨
This was a pilar in our planning made the experience so much better both me and my fiancé were able to manage several aspects of or planning and it made it seamless for our wedding coordinator “thank you joy you brought us joy”
This is the most appalling website I…
This is the most appalling website I have ever had to navigate. I have been round and round in circles. The first thing you have to do is press the payment option and if you select ‘Enter Credit Card details” you go into the greeting card??? When you complete the greeting card via this credit card route you get bombed out. Eventually I tried to do PayPal. All the buttons are ambiguous. Having trawled through ambiguity I get a message telling me to let you know if I ordered something. YOU SHOULD BE TELLING ME if I have ordered something. After half an hour of trying, I couldn’t tell whether I had ordered anything. There is a picture of a basket which is continually empty. I might not be buying a physical gift but by giving money I am still trying to buy something. If there is nothing in the basket, how do I know I created and order??? The instructions for eventually getting to Paypal don’t make any sense at all and if you press on the ‘information’ icon - nothing happens! You should be ashamed of yourselves. Maybe it works for gifts but my experience was ludicrous. It’ll be a miracle if everybody has the perseverance or time to battle their way through this illogical, ambiguous thoroughly user-Unfriendly website. Wake Up.
Reply from Joy2026-08-04
Thanks for taking the time to share this and we're sorry you had to go through this. We're sharing your feedback with our product team, especially around the unclear buttons, empty basket, and lack of confirmation. If you'd like to reach us directly, you can email [email protected]. The Joy Team
Joy Wedding website app review
The app is easy to use if you take the time to look through the different tools. Try a draft first until you are ready to start your actual website. Everyone is so impressed by it and guess what? I’m not a professional! Joy does everything for you and you just decide wat to add or remove.
Templates should be fully customizable
I wish that the templates were completely customizable. The app and website are a little bit slow. I really loved the site as a wedding guest but as a bride and I’m not sure if I love it. But we’re still trying to see if we can use it.
So far so good!
I loved the idea of the invitations linking to website or app where more details of the wedding could be depicted. Specially for a destination wedding. I obtained the invitations and now will have to wait for RSVP’s and feedback on the guests experience with the platform
The templates were so easy to set up
The templates were so easy to set up, even with my own graphics. Adding photos and editing my own copy was so rewarding. It made it feel like a totally personalized experience. The RSVP tracking makes everything super convenient.
Prompt responses and very helpful…
Prompt responses and very helpful responses
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