Terrible Customer Service And…
Terrible Customer Service And Completely A Ripoff Steer Clear & Far Away From Them
About Joy
Data updated- Website
- withjoy.com
- Category
- Events & Entertainment
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 102 reviews
- Replies to negative
- 84% (27/32)
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About this business
Make your own wedding website that includes everything in one place. Beautiful templates, planning tools, photo sharing app, RSVPs, plus wedding invitations and Save the Dates.
Written by the business, not verified by us.Is Joy legit?
Joy (withjoy.com) has a 3.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 84% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-28.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers often find the staff helpful, with many finding the process straightforward and the templates inspiring, making their entire event coordination much easier. Reviewers appreciate that the platform is easy to use in terms of navigation and offers numerous customization options to make the website visually appealing. However, some customers noted potential issues where the website felt clunky or slow at times, and the layout could seem overwhelming or unintuitive for a few people. A small portion of people were dissatisfied with specifics like RSVP tracking not being ideal or errors appearing, such as landing pages sometimes not displaying uploaded photos correctly. Furthermore, caution is advised regarding booking accommodations, as some consumers reported booking issues where intended reservations were not honored.
Auto-generated from all reviews of this business. For reference only.What people say
Love how they help with everything from…
Love how they help with everything from keeping track of invites to hotel blocks.
Absolutely awful experience
Absolutely awful experience. We booked a hotel through them for an event since the event was being organized by them. We reach the hotel after travelling the whole day just to find out that our reservation was cancelled. I had already paid, could not reach anyone in customer service because they had no phone number and no one responds to the emails. Ended up canceling and rebooking at a higher rate cause its a higher rate. Now will dispute the charges paid the, with the Credit Card company.
Reply from Joy2026-08-24
We're really sorry this happened, and I appreciate you taking the time to share it. We’re looking into the situation with the cancelation, and our team is reaching out to you directly so we can follow up directly with you. The Joy Team
Easy to use
Love how easy it was to create our wedding website! With the new multi-language option, we’re also able to give all our guests a much better and more personalised experience.
Jhondel is amazing
Jhondel is amazing! 4th person to try to help, but was the ONLY one who actually cared or knew enough to help answer my questions. Thank you!
Joy is very useful and easy to navigate…
Joy is very useful and easy to navigate but offers good quality system
Has potential but too buggy to recommend
I really wanted to like WithJoy after reading up on it and still gave them a chance after hearing how buggy it is but there's too many bugs for me to trust Withjoy with my money or recommend Withjoy to others. I'd encourage the Withjoy leadership to care about this more since it's hurting their brand. Let me first say though that they did have features that were nice like tagging guests, allowing granular website settings, having lots of website templates to choose from, and being able to order save the dates/invitations in house that link to the website. However, here are just some of the bugs we ran into which I feel like are so basic that it would be unacceptable at any of the other companies I've worked at: - Merge Duplicates does not work correctly. It mixes up addresses and leaves the guest entry in a bad state. This is especially bad because the contact collector creates a new entry instead of updates an existing entry so you are encouraged to merge duplicates. - The Track Your Order button shared an external link to UPS with a prefilled invalid number. I later figured out on my own that the number was for USPS not UPS. - The iOS app has places where it runs into a never ending loading loop (ex. Website overview page) making it sometimes impossible to use
Reply from Joy2026-08-24
Thanks so much for taking the time to write all this out, especially calling out what's working too. Tagging guests, the range of website templates, being able to order invitations that link straight back to the site, it's good to hear those features are working well for you.. On the bugs you mentioned, we're looking into those. Thank for flagging.
This was the worse reservation…
This was the worse reservation cancellation I have ever experienced. I requested Joy to cancel and confirm cancellation. Using the Joy website and following the instructions was not successful. I spent 2 days and 6 hours trying to cancel through hotel, Booking.com and joys website. I finally lodge a refund claim for refund and a complaint with Visa. Then I heard from Margo the concierge who finally confirmed my refund and cancellation. Apparently others are experiencing the same frustrations with changing or cancelling reservations.
Reply from Joy2026-08-20
Sorry about the cancellation trouble, glad it's sorted out now. We're taking a closer look at what happened along the way so we can make it smoother going forward. Thanks for letting us know how it went.
Do not use cash funds
The wedding website itself is fine, but the registry was a really big issue for us. We had a cash fund, thinking it would be an easy way for guests to give us money, but it has been a nightmare. We tried to withdraw the money, and it wouldn’t come through, we contacted support, who constantly say give us 2-5 working days and never get back about anything, and now a month after the wedding, the guest got an email saying it was being refunded. However, they haven’t seen evidence of the money yet, making it really difficult for me to sort out and getting a guest involved is really embarrassing when it comes to wedding gifts. Money transfers should be the simplest thing on the registry, and this has been really stressful. Don’t use cash funds if you choose to use joy.
Reply from Joy2026-08-21
So sorry to hear about the trouble with the cash fund withdrawal. Can you email us at [email protected] with the name on the URL to your website, and the guest's name and email, so we can look into where things stand? The Joy Team
DO NOT BOOK A HOTEL VIA JOY
I had to cancel a hotel booking for a family wedding in July and, unbelievably, I am still waiting for my refund of over £1000 almost 8 weeks later. I had paid for free cancellation at the time of booking and was informed via email that I would be refunded in full. However, despite countless frustrating phone calls and emails over the last 8 weeks, I still do not have the refund. Dealing with Nuitée (the company behind JOY) has been a hugely stressful experience. The support staff I speak to have tried their best but they have no power except to repeatedly email the finance team regarding my case. When I ask to speak directly to a manager in customer services and/or the finance team, I am repeatedly told this is not possible. I have been told one story after another about the failure to refund me; hence, I have completely lost trust in this company. I have raised a formal complaint in writing and in phone conversations, but no manager has had the courtesy to respond to my complaint. I am in despair and fear I may never see the refund to which I am entitled. I WILL NEVER USE JOY AGAIN FOR HOTEL BOOKING.
Reply from Joy2026-08-20
We're sorry to hear about the refund delay. Can you email us at [email protected] with the reservation confirmation number and the name on the booking? We want to take a look at this and do what we can to help. The Joy Team
There were a few glitches and some…
There were a few glitches and some things I didn't understand how to do. I spent so much time googling it but to no avail. I wasn't able to speak with an agent right away, but within a few hours they had resolved the glitches and helped guide me to understand what I needed to do. It's a very nice website and there's so much you can do for free, it's really wonderful.
Me and my fiance really enjoyed using…
Me and my fiance really enjoyed using this website to organize our guest list, registry and create a free online invitation. For it being completely free it really met our needs. The app is a bit limiting to create the invitations and sort through but other than that no complaints. This really relieved some stress for wedding planning process
It is a awful experience with this…
It is a awful experience with this website from the start and it is my son's wedding. Thru the website, I tried to book a room but never did receive a confirmation. So, as I was ready to book directly with Comfort Inn, I recceived my credit card statement and was charged $259.00 for accomodations for which I received no confirmation, no details of the accommodation such as dates, room info, per night charge, total charges including tax, and similar info that hotel guests should receive (and would have if I had done the booking independently of the With Joy.com). This is a case for the Texas State Attorney General. I am truly furious enough to go ahead and write to Ken Paxton's office. I absolutely do not recommend this website, whether you are the wedding party or guest.
Reply from Joy2026-08-18
Sorry to hear about the trouble with the hotel booking for your son's wedding. We'd like to look into this, could you email us at [email protected] with the confirmation number, or the name and email used for the booking? The Joy Team
Great experience with WithJoy!
I had a really great experience with WithJoy! Despite a small visual issue at the beginning, the team took the time to fully understand my problem and helped me all the way through until everything was completely resolved. Communication was clear, easy to understand, and pleasant throughout the whole process. I really felt listened to and supported, and they made sure not to leave me with an incomplete solution. Everything is now working perfectly, and I’m very happy with the result. Thank you to the whole team for your patience, responsiveness, and professionalism. I definitely recommend WithJoy!
Do not trust With Joy.
This company is a scam run by AI robots! If you look through Trust Pilot reviews you'll see that more than 25 per cent of people have had a similar terrible experience as myself and my wife. Joy reserve the hotel booking but then after you have paid them they do not then pay the hotel but keep your money. Some they will reluctantly refund but they have refused to pay us back the £200 they've stolen from us. You'll find many people in these reviews who have had similar experiences. We are in the process of contacting the Ombudsman to report With Joy.
Reply from Joy2026-08-17
Sorry to hear about the trouble with your hotel booking. We want to get to the bottom of what happened, can you send the reservation confirmation number and the name it's under to [email protected]? We'll dig in from there. The Joy Team
Great and easy to use
Great and easy to use! We’re used our with Joy website instead of invites and it’s been an easy way to collect RSVP’s for our wedding! And it’s free! Thank you!
top customer service and easy customization
Customer services really helpful and kind. After trying different websites, this was the most intuitive (for us, since we are not graphic designers) and nice looking. we would advice to everyone to use Joy if you want to keep your wedding website basic but with all the necessary information!
Easy to use and love the look
Easy to use and love the look. Allows me to make any last minute changes. Definitely would recommend!
Still a lot to work on
Your app is working very slow sometimes. It is not well organised, meaning the menu is offered on the bottom of the page, then another menu is on the side, than on the homepage is the third different menu. The guestlists and adding guests on tags foes not eork properly and I cannot find the sharing link of the event. Maybe instead of guestlists I would like to see just sharing links. It is also messy because when I click some submenu it opens in the browser instead in the app. I like the whole app concept but its functionality is questionable.
Even an non-tech savvy person can figure it out
I loved that I could assign a plus one to people and it was automatically assigned! It was a little hard to navigate in the beginning (I am not tech savvy) but once I figured it out it was easy The only thing I didn't like is when I opened the App on my phone I never saw my photo first always another photo no matter how many times I tried to correct it but when looking at it from a computer I saw my photo Also love the count down clock even if it did stress me out from time to time knowing what all was left to do and what little time I had to do it in
Reply from Joy2026-08-17
So glad the plus-one auto-assign worked out for you. Thanks for flagging the app photo thing too, we're reaching out with directions on how to get that fixed. The Joy Team
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