Make your own wedding website that includes everything in one place. Beautiful templates, planning tools, photo sharing app, RSVPs, plus wedding invitations and Save the Dates.
Written by the business, not verified by us.
Is Joy legit?
Joy (withjoy.com) has a 3.5 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Events & Entertainment and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 84% of negative reviews; Reviews mostly discuss User experience, Customer service. Last updated 2026-08-28.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers often find the staff helpful, with many finding the process straightforward and the templates inspiring, making their entire event coordination much easier. Reviewers appreciate that the platform is easy to use in terms of navigation and offers numerous customization options to make the website visually appealing.
However, some customers noted potential issues where the website felt clunky or slow at times, and the layout could seem overwhelming or unintuitive for a few people. A small portion of people were dissatisfied with specifics like RSVP tracking not being ideal or errors appearing, such as landing pages sometimes not displaying uploaded photos correctly. Furthermore, caution is advised regarding booking accommodations, as some consumers reported booking issues where intended reservations were not honored.
Auto-generated from all reviews of this business. For reference only.
Most of the site is decent but clunky. The one issue to be aware of is the registry. Items purchased through the registry include a surcharge, which seems acceptable given they are providing their website as a service. But there is a big curveball hidden in the fine print -- if items on the registry are purchased through withjoy.com they frequently go out-of-stock after the purchase. Normally this would trigger a refund. However, the couple is forced to accept "joy credit" instead of the money. So now you can't buy the item you want AND you have to pay the extra surcharge that comes with using withjoy's registry. If this was an unusual occurrence, we could have stomached an item or two. But this happened on about half the items purchased through withjoy's registry. We eventually realized we should only link to items from other websites to avoid this happening. Customer service was no help. I view this practice as a sort of fraud.
Reply from Joy2026-08-14
We're reaching out by email directly about the registry issues you ran into. Sorry for the trouble, and we want to make sure this gets sorted.
The Joy Team
I booked a room explicitly advertised, confirmed, and paid for as "Double Queen Beds" to safely accommodate my family of four (including two toddlers). When I called the hotel directly to confirm, they told me that Joy had only processed a single queen bed—which physically and legally cannot fit my family. When I contacted Joy support to fix their system error, it was a total nightmare. An agent named Izza literally admitted to me in writing that the room name meant two separate queen beds, only to backtrack hours later. Because they couldn't provide the room I actually paid for, they tried to force a "non-refundable" policy on me and refused to issue a refund. Attempting to keep a customer's money when you completely fail to deliver the advertised service is incredibly unethical. They hide behind automated scripts instead of fixing their own platform's errors. I have been forced to escalate this directly to the ACCC, NSW Fair Trading, and my bank for a formal chargeback. Avoid booking accommodation with Joy at all costs—completely untrustworthy.
Reply from Joy2026-08-14
We're sorry to hear about the trouble with your room, we want to help get this sorted directly with you. We're reaching out by via phone and hope to chat soon.
The Joy Team
The Experience is great, however ill suggest that we can add video content or GIF content as well or make UX more better, the nav seems bit confusing sometimes and the more customization options for even if there is any premium plan that would work. but however you offergreat service and the website is accessible and fun
The website is free, no ads, and has everything you need BUT slow to respond, difficult to navigate, frustrating to use. However, I'm still using it and will continue to, but you do need some patience
Reply from Joy2026-08-14
Thanks for sticking with us. We'd love to hear more, if you're up for it, can you email us at [email protected] and let us know what's been hardest to use.
The Joy Team
So many glitches and faults with the site. Issues with the guest list on the app and now the list has disappeared from it altogether. Spoke to the AI assistant at first which returned false information then a human that can’t figure out the issue and has just left me without a reply for days while we need to get RSVPs sorted. Would definitely advise against using.
Reply from Joy2026-08-15
We reached out about the guest list trouble, so keep an eye on your inbox. Sorry for the, we want to make sure this is working as it should for you.
The Joy Team
I love how easy the website was to put together and I really appreciate all the features like guest password protected pages and matching invitations. I bought your invitations and it was a smooth process.
I don’t love the registry integration. It didn’t function like I had hoped. I want the guests to be able to access the external registry. It wasn’t easy for me to change things on that page once the registry was integrated. Maybe the process works for some, but I didn’t like it.
I also had a hard time getting the picture layouts I wanted. The landing/welcome page has a lot of options, but when I wanted one of those options (in a shorter format) on a different page, it changed the landing page instead.
Ultimately, I have a website that I’m happy with, but with so many beautiful engagement photos in the photo shoot, I was really hoping to feature more on the website in a natural way.
My son booked a room through the Withjoy website for my nephew's wedding. The dates were auto-populated on the site. He thought he had his dates mixed up and proceeded to complete the booking. As it turns out there were several other people that did the same thing. They booked non-refundable rates to save money. There is no way to contact them other than via email and the email response he finally got back was "sorry...you're out of luck". Furthermore, the hotel told us that the reservation was made through booking.com and can't get a response from them for assistance either. Will not be using either platform EVER AGAIN!
They said they were going to reach
Out to me directly. Hasn’t happened. 🙄
Reply from Joy2026-08-13
Thanks for laying out everything that happened with the room booking for the wedding. We're reaching out to you directly to help.
The Joy Team
As a guest, who booked a hotel through their website, I hadn’t realised they were acting as a third party. The website made it look like I was using the hotel I was booking’s website. Which meant I was charged hidden fees from Withjoy + unable to add anything to my booking like breakfast or early check in because their booking service doesn’t allow it but the hotels policy is to add these things on to your booking AFTER you’ve made your reservation. So basically, just had to spend ANOTHER £200 to get the hotel on their own website so I can get the check in I need.
Customer service basically told me ‘it’s not our policy and we don’t make alterations once you’ve made your booking’ - then why the hell would ANYONE book through you. I won’t complain to the bride or groom but I’ll make sure I tell everyone else
Reply from Joy2026-08-11
Sorry to hear about the trouble you ran into with your hotel booking.
Please reach out to us at [email protected] with the email address used for the booking and your reservation details. We’ll take a look at what happened and see how we can help.
The Joy Team
I have invited my family and friends through this website, and I found it to be very useful. The information about nearby hotels for the reception and ceremony venues is particularly helpful, as it provides guests with convenient accommodation options and helps them plan their stay in advance.
Customer service & chat is basically nonexistant. We used With Joy for our wedding registry and when there is any small issue with a gift (out of stock/missing/return) and you go to the chat with agent function you will not hear back in an hour, or two, or five, or a day, sometimes not even days. It is absolutely insane and I wish we never used them. I work in the wedding industry and will now tell all of my brides to stay far away and go with a competitor.
Reply from Joy2026-08-11
We're sorry for the trouble you've run into with your registry, especially around gifts and returns.
Please reach out to us at [email protected] with the email address connected to your Joy account and any details you can share. We'd like to take a closer look at everything and help get this sorted out.
The Joy Team
I'd give it a 3.5, very disappointing experience with Joy. I purchased a registry gift and reached out because I couldn’t access any tracking information. The AI customer service was very frustrating. It repeatedly asked questions I had already answered and continued responding with automated prompts even after I specifically requested a human representative.
Once I finally reached a person, I received conflicting information about the status of my order, only to eventually be told the item was out of stock and that store credit had been issued to the recipients instead of simply refunding my original payment.
AI customer service should make getting help easier, not create another obstacle. Between the poor automated support, inconsistent information, and handling of my purchase, I ultimately requested a full refund and will be very hesitant to use Joy again.
Try View as Guest mode in the app before spending hours making a site...
I worked really hard to make the website exactly how I wanted it... Then I tried to use the Joy app on my phone in the "view as guest" mode and it's completely useless. I thought it would show up almost exactly how the website does on a phone, but it doesn't at all. I'm really disappointed in that. I'll have to find a different app for my guests to use for sharing photos with us on our big day.
Everything else has been great (so far), the website layout, the guest list, linking registries, etc. I'm just still really bummed about the app not functioning properly/not being in sync with my website at all.
The service is excellent, even if you’re using the free version. I highly recommend for organizing the wedding guest list and send invitations. Highly recommend because it’s easy to use
One of my coworkers introduced me to the Joy app. I immediately fell in love with all the features available such as website builder, RSVPs creator and tracker, gift registry to name a few. Moreover, with Joy gave me access to all the features I needed without having to b spend a dime?😊🙏🏾
I was able to design my wedding website, formulate my guest list and track rsvp and create my gift registry using an external site (Amozon) and Joy allowed me to Link my Amazon registry in this app, so that I can keep track of everything in one place.
If you are reading this comment you are in the right place, with joy is a bride's best friend.
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