It was packaged well and delivered…
It was packaged well and delivered quickly. Unit was pretty simple to install.
Reply from Woodland Direct2025-12-05
Thank you for a great review and your feedback. Woodland Direct appreciates you.
About Woodland Direct
Data updated- Website
- woodlanddirect.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 199 reviews
- Replies to negative
- 100% (40/40)
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About this business
At Woodland Direct, we're committed to providing you with an enjoyable shopping experience. We support our products with informative learning content, accessible product demonstration videos, and extensive image galleries. We've also designed our shipping policy to serve you. All products priced at $99 and up will ship to you at no additional cost, while orders under $99 ship at a flat rate of $9.99. Woodland Direct has over 25 years of experience in the hearth industry - and we aim to target this knowledge to help guide you in product installation and use. From our unique custom designs to the hottest trends in the industry, Woodland Direct is your one-stop shop for all hearth and home products. Check out our track record of customer satisfaction to prove it!
Is Woodland Direct legit?
Woodland Direct (woodlanddirect.com) has a 4.1 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 74% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers had a great experience with this company. Active buyers frequently praise the exceptional quality of the fireplace products, noting that everything looks realistic, functions properly, and fits their home spaces perfectly. Many people emphasize the remarkably fast shipping times and mention that staff members are exceptionally knowledgeable, professional, and friendly when assisting with custom orders. However, some customers also noted that heavy items occasionally arrived damaged or with missing essential components during transit. These reviewers expressed deep frustration regarding unhelpful customer support responses, rigid return policies, and unexpected difficulties when trying to obtain prompt replacements quickly.
Auto-generated from all reviews of this business. For reference only.What people say
10 out of 10 would recommend
Reply from Woodland Direct2025-12-05
5 stars and a 10 out of 10!!! Woohooo. We're glad we gave you reason to give us such high praise.
Helpfulness and quickness
Reply from Woodland Direct2025-11-28
As a retailer, those are two good things to be. Thank you for letting us know we are on track.
Fast service.
I was pleasure at how quickly things came together.
Reply from Woodland Direct2025-12-05
Thank you. We're glad we helped make it easy and quick.
Replacing the damaged logs in five days…
Replacing the damaged logs in five days was outstanding!
Reply from Woodland Direct2025-11-25
When a customer gets with us immediately, that sets our team up for success when there is damage in shipping. Great job helping us best help you and thank you for your business.
Great quality and great service
Reply from Woodland Direct2025-11-25
Thank you, Kathy. We are thankful for customers like you and appreciate the chance you gave us by visiting our site.
Good service
Reply from Woodland Direct2025-12-05
Thank you. We are here next time you need us. We appreciate you.
The product is fabulous
The product is fabulous. But I will not order from this company again. The overwhelming amount of junk mail is ridiculous. I tried to unsubscribe but this email still got through. I will block you now.
Reply from Woodland Direct2025-11-28
Your feedback means a great deal to us, particularly when it tells us how we lost you as a customer. Thank you for taking the time to explain why.
Extremely poor service for parts missing from order.
Parts were miss from my order and they did not take my word and take action to replace them. I had to order them from another company and dispute the credit charge.
Reply from Woodland Direct2025-11-25
In an instance where missing parts are reported, it's not unusual for our team to request a picture of what was received. It wasn't a matter of not believing you. We were trying to get this resolved for you, but see you've decided against our help. Thank you for this feedback.
Quality product and timely delivery
Reply from Woodland Direct2025-11-25
Thank you for your kind words and 5 stars. We are grateful for you and the chance to serve.
Great customer service
Great customer service. Very informative about the particular fixture we needed.
Reply from Woodland Direct2025-11-25
It was a pleasure hearing from you and we were glad to help. Warm regards from the entire team here at Woodland Direct.
Nice product & experience
Good product selection, well made product, good lead times and on-time delivery, easy to assemble
Reply from Woodland Direct2025-11-25
That's a lot of good things going on over there, Scott. We were happy to be a part of a story with so much good happening.
Well made and delivered quickly
Reply from Woodland Direct2025-11-25
Finding a report like this makes our day at Woodland Direct. Thank you you for taking the time to let us know how we did.
Quick
The fireplace was delivered quickly.
Reply from Woodland Direct2025-11-25
Thank you for the chance to serve you. We appreciate the chance you gave us by ordering. Woodland Direct appreciates you.
The fireplace was beautiful, but...
The fireplace was beautiful, the shipping was fine but that's a credit to Monessen and R+L carriers, respectively. The issue revolves around their customer service. A ceramic log arrived broken and I wanted it replaced. I've been in the HVAC trade and doing fireplaces for 15 years, things happen, However, their reluctance to back a product that they sell right after arrival is appalling.
Reply from Woodland Direct2025-11-25
Mark, we give you two full days to inspect and report damaged or missing items. Reports within this time frame are never denied. We regret your frustration and wish we could have helped.
Perfect
Exactly what we ordered and love it.
Reply from Woodland Direct2025-11-19
Brenda, we love that you love it. Thank you.
Just What I Was Looking For
Everything was in Fine Shape when it arrived at the house. I will also say that the Packaging was Excellent and There was Nothing Damaged and the Item was sent and received in a Timely Manner. Thank You Woodland Direct for a Job Well Done from Start to Finish.
Reply from Woodland Direct2025-11-19
You were very wise to check your order immediately. We are glad to hear it was in great shape when it arrived. Thank you for letting us know how well everything went.
Good quality
Good quality, strong and well made.
Reply from Woodland Direct2025-11-19
Thank you for the great report and thank you for choosing Woodland Direct.
quick delivery
Reply from Woodland Direct2025-11-19
We have teams of warehouse folks who work hard to get products out the door and on the way as quickly as possible. We are glad to see you appreciate the effort.
Thought i already did review but here…
Thought i already did review but here goes. It was super nice to be able to get custom sized fireplace doors. Also great it only took two weeks. They fit perfect. Measured more then once and talked to sales rep about which style would be best. Installed and using!
Reply from Woodland Direct2025-11-19
We are glad to have you choose Woodland Direct. Thank you for taking the time - twice - to let us know it went well.
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