Quick transaction
The order was confirmed, shipped and delivered within 3 days! I am so thankful for the speedy delivery.
Reply from Woodland Direct2025-11-19
And we thankful for great customers like you. Thank you.
About Woodland Direct
Data updated- Website
- woodlanddirect.com
- Category
- Beauty & Well-being
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 199 reviews
- Replies to negative
- 100% (40/40)
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About this business
At Woodland Direct, we're committed to providing you with an enjoyable shopping experience. We support our products with informative learning content, accessible product demonstration videos, and extensive image galleries. We've also designed our shipping policy to serve you. All products priced at $99 and up will ship to you at no additional cost, while orders under $99 ship at a flat rate of $9.99. Woodland Direct has over 25 years of experience in the hearth industry - and we aim to target this knowledge to help guide you in product installation and use. From our unique custom designs to the hottest trends in the industry, Woodland Direct is your one-stop shop for all hearth and home products. Check out our track record of customer satisfaction to prove it!
Is Woodland Direct legit?
Woodland Direct (woodlanddirect.com) has a 4.1 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 74% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
What reviewers say
AI generatedReviewers had a great experience with this company. Active buyers frequently praise the exceptional quality of the fireplace products, noting that everything looks realistic, functions properly, and fits their home spaces perfectly. Many people emphasize the remarkably fast shipping times and mention that staff members are exceptionally knowledgeable, professional, and friendly when assisting with custom orders. However, some customers also noted that heavy items occasionally arrived damaged or with missing essential components during transit. These reviewers expressed deep frustration regarding unhelpful customer support responses, rigid return policies, and unexpected difficulties when trying to obtain prompt replacements quickly.
Auto-generated from all reviews of this business. For reference only.What people say
Gas logs
The information from customer service while we were deciding what to order was so helpful. It was shipped that same day and we received it in three days. Wonderful experience!
Reply from Woodland Direct2025-11-19
Enjoy your new gas logs. Fall is a great time of year to be enjoying a new gas log set. Thanks for including Woodland Direct in making it happen.
Great product at a fair price with…
Great product at a fair price with quick shipping.
Reply from Woodland Direct2025-11-19
Clayton, your review means the world to us. Thank you for taking the time to let us know how we did when you called and ordered.
Item was as described
Item was as described. Appears to be sturdy and good quality.
Reply from Woodland Direct2025-11-19
Thank you for your kind words and a 5 star review. Woodland Direct appreciates you.
High quality Napoleon Element fireplace delivered undamaged in a record time
I have received a high quality Napoleon Element 36" built-in electric fireplace undamaged in a record time (ordered on Monday and received on Thursday od the same week). The communication was great and the representative was knowledgeable and helpfull.
Reply from Woodland Direct2025-11-19
OK....as much as we'd love to take credit for this and promise the same experience every time, that would be less than genuine. We are pretty quick and items that are in stock can go out right away. We're glad we were able to exceed the expectation we set and even happier to know you were thrilled with the outcome. Thank you.
Excellent purchasing experiencing but terrible tech support.
The salesperson was helpful and knowledgable about the fireplace logs they sell. The logs arrived safe and sound in just a few days. Installation was pretty easy but the directions for the remote were confusing. Apparently there are several different models and I wasn't sure which one i had. I called tech support and was told someone would call me back within 72 hours. After much online searching I was able to figure out the remote issue BUT NO ONE FROM TECH SUPPORT EVER CALLED.
Reply from Woodland Direct2025-11-19
You are right. This was absolutely unacceptable. You were generous to give us three stars. Thank you for that. I see your inquiry and when it came in. It's an easy question and should have been handled immediately. Thank you for bringing this to us here and giving us a chance to see where we can get better.
I received excellent guidance from a…
I received excellent guidance from a knowledgeable employee. The size decided on was perfect. Logs are very realistic oak for an outdoor fire pit.
Reply from Woodland Direct2025-11-19
Mac was your knowledgeable guide. Thank you for letting us know he was such a great help.
My interaction with Woodland Direct…Very Professional Sales Representative
My interaction with Woodland Direct couldn't have been better. The product arrived earlier than expected. The Technical Sales Rep was knowledgeable and most helpful
Reply from Woodland Direct2025-11-19
Thank you for taking the time to let us know that you appreciated our professionalism and promptness. Reviews like this let us know our efforts are appreciated.
Higher quality product
Reply from Woodland Direct2025-11-19
You bought high quality fireplace grate. Great job!!....and thank you from the entire team here at Woodland Direct.
On time and exactly as ordered at a…
On time and exactly as ordered at a fair price
Reply from Woodland Direct2025-11-19
We're glad to have heard from you. Thank you for taking the time to let us know we made a good impression when you called on Woodland Direct.
The item had parts loose inside
The item had parts loose inside. They were rattling around. After moving it in preparation in install the loose item stopped moving around. I checked it out and it all seemed to be functioning. After conferring with Woodland Direct Tech Support I was instructed to proceed with the installation. I was inserting the fireplace inside my existing wood fireplace. I fund the installation to be quite difficult. I had to modify the facia surround to make it work. The attachment holes provide were in direct interference with the feature used to attach the removable bottom section.
Reply from Woodland Direct2025-11-19
Thank you for taking the time to share your experience. We are glad everything checked out after speaking with our tech support team, though we are sorry the installation was more challenging than expected. Your notes about the fit and the fascia surround are helpful and we will review them to see where we can improve. If you need anything as you continue using the unit, we are here to help.
Great product
Great product holes for screws had burs but that’s not a problem. it looks great from the floor to see it shining.
Reply from Woodland Direct2025-11-19
Congratulations on your new Duro-Shield Chimney Cap. Thank you for your feedback.
Great company to do business with
Great company to do business with. Friendly and helpful staff. Unfortunately had to wait a little bit for item to come back in stock but great price and worth the wait.
Reply from Woodland Direct2025-11-19
You picked an amazing new ironStrike wood insert. Congratulations and thank you from the entire team here at Woodland Direct.
Terrific product
Terrific product, ordering and shipping process could not have been easier. Rock Chalk!
Reply from Woodland Direct2025-11-19
Thank you for the great review — we’re glad everything from ordering to delivery was smooth and easy. We appreciate you choosing us. And since you signed off with it, we’ll say it too: Rock Chalk, Jayhawk!
Great
Great! Good communication, honesty and timing.
Reply from Woodland Direct2025-11-07
Thank you for the kind feedback. We’re glad to hear everything went smoothly and appreciate you choosing us.
Excellent Customer Service!
Tom was essential in this transaction! He helped me out every step of the way. He followed up and helped with a small replacement of a broken part —easy peasy. We are delighted!
Reply from Woodland Direct2025-11-05
Tom R helped you find the perfect Empire vent free appliance. You have good taste in hearth brands. Thank you for letting us know the project went well and we were able to be of service.
The online shopping experience was easy…
The online shopping experience was easy and the products were packaged and shipped quickly.
Reply from Woodland Direct2025-11-05
You are ready for action with a brand new Vestal fireplace grate and ember retainer. Thank you for choosing Woodland Direct. Serving you was our pleasure.
Seems to be a great product (wood rack…
Seems to be a great product (wood rack cover). It is a bit oversized to make it easy to get on & off, but also saggy and not taut to shed leaves & water, sorry to say.
Reply from Woodland Direct2025-11-05
Thank you for a great 4 star review and some helpful feedback. Great job keeping your wood dry and and ready for the burning season. We appreciate you.
Great
The wood rack is great and fits perfectly in the place just outside by our fireplace. Everything is well built and was easy to put together.
Reply from Woodland Direct2025-11-05
Thank you for sharing this. We are glad the wood rack fits your space so well and that assembly was straightforward. We appreciate your business and hope it serves you for many seasons.
Great product and easy to put together
Great product and easy to put together. I like their style and product design. Will be buying again and more things.
Reply from Woodland Direct2025-11-05
Thank you for the great feedback. We are glad the product was easy to put together and that the style and design hit the mark for you. We appreciate your support and look forward to helping you with your next purchase.
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