At Woodland Direct, we're committed to providing you with an enjoyable shopping experience. We support our products with informative learning content, accessible product demonstration videos, and extensive image galleries. We've also designed our shipping policy to serve you. All products priced at $99 and up will ship to you at no additional cost, while orders under $99 ship at a flat rate of $9.99. Woodland Direct has over 25 years of experience in the hearth industry - and we aim to target this knowledge to help guide you in product installation and use. From our unique custom designs to the hottest trends in the industry, Woodland Direct is your one-stop shop for all hearth and home products. Check out our track record of customer satisfaction to prove it!
Woodland Direct (woodlanddirect.com) has a 4.1 out of 5 rating on OK.one, based on 199 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 74% of reviews are 4 stars or higher and 13% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-09-04.
Reviewers had a great experience with this company. Active buyers frequently praise the exceptional quality of the fireplace products, noting that everything looks realistic, functions properly, and fits their home spaces perfectly. Many people emphasize the remarkably fast shipping times and mention that staff members are exceptionally knowledgeable, professional, and friendly when assisting with custom orders. However, some customers also noted that heavy items occasionally arrived damaged or with missing essential components during transit. These reviewers expressed deep frustration regarding unhelpful customer support responses, rigid return policies, and unexpected difficulties when trying to obtain prompt replacements quickly.
Auto-generated from all reviews of this business. For reference only.Everything went very smoothly. Easy to build and the wood is stacked up nicely
Congratulations on finding the best wood rack in the world. A Woodhaven Wood Rack from Woodland Direct is the best wood storage option available. Thank you for keeping us in mind when choosing a solution.
Excellent advice over the phone. Wide product selection. Fast fulfillment and delivery. Higher quality product than available from mass retail like Home Depot and Amazon.
You are ready for winter with a new fireplace grate. You made a great choice with the Stronghold Zero Clearance Lifetime Grate. We carry them in many sizes and shapes and we're glad we had the perfect one for you.
We are very pleased with our custom fireplace screen. Customer service was helpful & knowledgeable. Our screen fits perfectly to our fireplace opening & is constructed of high quality products. Would highly recommend use Woodland Direct.
Your helpful customer service guide was Ken G, one of our many screen and door experts. We are glad to hear the outcome was good and you appreciated the guidance we provided.
Staff was easy to talk to and helped get the order out as soon as possible This is the third time I have needed parts, and the process has been seamless would recommend to anyone looking for a log set or fireplace
You are always welcome at Woodland Direct. Thank you for your repeat business. We appreciate you.
Woodland Direct was very professional and helpful. Quick ship and great packaging. Our order arrived in perfect condition. Highly recommended!
Thank you, Terry. Chris B here helped you with your fire pit wind guard. Thank you for the chance to help.
Woodland Direct shipped a broken and unusable $2,500 fire pit and will not stand behind the product, refusing to accept a return or offer a refund. I am very dissatisfied with the experience we've had with this company. They appear to do everything possible to avoid taking responsibility. I have had to pursue a chargeback through my credit card company. Beware.
Thank you for taking the time to share this. I am very sorry for the frustration. When damage happens in transit we fully stand behind the product, but we do need to hear about it within two days so we can file a claim with the carrier. In this case the damage was reported about two weeks after delivery, which unfortunately is well outside the window required for a freight claim. I know that is not the outcome you were hoping for, but our team followed the process we must use with the shipping carrier.
Thank you for the feedback. We are glad everything went smoothly and appreciate you choosing Woodland Direct.
Woodland Direct had a good choice of log sets. I was able to find one I liked. The estimated delivery time was two weeks out. I ordered on Thursday 10/9 and got it the next week. Very Happy.
You bought a beautiful Grand Canyon log set. Great job. We were glad to see it get there a bit quicker and thrilled that the experience for you was good from start to finish.
Fast shipping and got exactly what I ordered. Very happy with our new fire pit.
Thank you for sharing your feedback. We’re glad your order arrived quickly and that you’re happy with your new fire pit. We appreciate you choosing Woodland Direct.
THE WORST CUSTOMER SERVICE!!! THE WORST!!!
We put in a request with Trustpilot for more information on who you are. We have no record of a Greenlawn Sprinkler in our system. I can review your situation with more information.
On time, the correct item installation is on hold waiting on approval by the plumbing inspector.
Thank you for the update and for taking a moment to share your experience. We’re glad your order arrived on time and was correct. We’ll be here if you need any support once the plumbing inspector gives approval.
Great customer service
Thank you for the 5 stars and for sharing your experience. We’re happy to hear our team provided great service and helped with your fire pit replacement. We appreciate you choosing Woodland Direct.
Knowledgeable salesman, easy installation, looks beautiful!
Thank you for the great feedback! We’re glad everything went smoothly and that you’re happy with how it looks.
Tom, was great and kept his word. He kept in touch and followed up every time there was an update with my burner! Received it on time and it looks amazing! Thank you
Thank you for sharing this! Trust means a lot to us, and we’re glad Tom followed through every step of the way. We appreciate the kind words and hope you enjoy your new burner for years to come.
Woodland Direct immediately sent a replacement log when I advised that one was broken during delivery.
Thank you for letting us know right away so we could take care of it quickly. We appreciate your attention and are glad everything was resolved smoothly.
I was very pleased with the level of customer service. Whenever I called in the associate was able to guide me to the exact product I was looking for that would fit my firebox dimensions.
Thank you for the kind words! We’re glad our team could help you find the right fit for your firebox and make the process easy from start to finish.
Somehow, I ordered the same unit I thought I was purchasing, but in a ventless configuration, which would not meet local code. I returned the stove via FedEx ground, with insurance, for a third of the price that Woodland wanted for freight ($600). They said I could return however I like, but if there were damage, I would have to deal with it myself. When I went through my refund, I noticed it was $557.29 short. When I inquired, they said it was damaged. I was never notified. They sent pictures of a dent and four other pictures, but I couldn't tell what they were showing. I asked for exact detailsof and how they arrived at the deduction, so I could submit for insurance. I also wanted an explanation why I was not notified. I'm looking forward to hearing back from you.
Thank you for the chance to look into your situation. It looks like our service team has been in contact with a response. Fireplaces this size should not be shipped ground. Sending a fireplace as a parcel is not only ill advised, it's surprising FedEx accepted it for their ground service. It should have been shipped freight. Thank you for taking the time to offer some feedback and letting us know where you were frustrated.
It looks like you picked a very stout and high quality Stronghold Zero Clearance Lifetime Fireplace Grate. You are right on time for the burning season. Great job and thank you for coming to Woodland Direct.
Really quality product, reasonable price and quick delivery. Can’t ask for more than that.
If quality was your goal, you did great picking a Woodhaven from Woodland Direct. Great job and thank you for this amazing review.
The order was processed and delivered quickly with no issues. Thanks!
Serving you was a pleasure and a privilege. Thank you.
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