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Shopping & Fashion

JORD Wood Watches

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100 reviews

4.0100 reviews
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About JORD Wood Watches

Data updated
Website
woodwatches.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Replies to negative
67% (16/24)
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About this business

Jord is known for its connection to materials. In an ever more sterile and inauthentic world, we strive for unity and balance through the use of natural and reclaimed elements. Each piece transcends time and delivers unique qualities worthy of conversation.Our mission is to make conscious fashion the rule, not the exception. Personal style has meaning: it is a statement of who you are and who you aspire to be. We stay true to the idea that you shouldn't have to choose between the fashion you believe in and the luxury you want.As creators, nature guides us to make wearable works of art. As a company, we create industry-leading work and establish lasting connections built on superior quality & service. Inspired by the beauty & natural depth of hardwoods from around the world, JORD introduced raw materials to the realm of timepiece construction. This single innovation sparked a global trend and built an industryToday our international team of artists, designers, and craftsmen continues to embrace innovation: creating diverse collections with a distinctive style of conscious, boutique fashion.

Is JORD Wood Watches legit?

JORD Wood Watches (woodwatches.com) has a 4.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 73% of reviews are 4 stars or higher and 16% are 1 star; The business has replied to 67% of negative reviews. Last updated 2026-09-05.

What people say

JORD donated a beautiful wood watch to… Remington’s Heart Foundation

JORD donated a beautiful wood watch to one of our fundraising events. So many people stopped to admire its beauty. The funds received from the watch alone where enough to help a local family. This family has a child with a critical congenital heart defect. The kindness from JORD provided a huge amount of relief. Thank you for aiding in our mission at Remington’s Heart Foundation.

My last order

In my order, I had requested for a caption to be engraved. The back case is see through and I was advised it would be done in top or bottom half portion. I received the watch without engraving Appreciate if you can go thru my order and send me engraved back case only, I can get it fixed myself Thanx

Reply from JORD Wood Watches2020-02-05

Hello! Thanks for your feedback! There was not an engraving on your order placed. We are more than happy to add one and you can order through our RMA form! =)

Watch broke down several times.

Unfortunately my watch broke down several times. I sent it back (from europe - I had to pay ~20€ every time) for repair and after a few weeks I got it back (sometimes working sometimes broken again). After sending it back for the 4th or 5th time I wanted return the watch and get my money back. They only offered a store credit. The only other watch I am interested in costs about 5% more. I asked them if it is possible to use my store credit without any additioinal charge for a new watch (instead of my old one). Their answer: "Unfortunately we can not discount the Limited Dover II Bocote. However, on this new model the movement and band is all updated. It is outside of our policy to give store credit outside of the warranty, but we can offer this if you send back the Meridian Dusk." In total I paid more than 70€ for shipping it back (for repair), but they cannot give a 31$ discount (450$ vs 419$). The Quality (so far) is really bad, and the service is not satisfying. I would not buy a Jord watch again.

Reply from JORD Wood Watches2020-02-06

Hey Julian! Thanks for walking us through the life of your purchase! We're always looking to improve any flaws in our service line to make sure our customer's have the best experience possible. Just to clear the air...unfortunately we are not able to generate international return labels (we're a US based company) so it's virtually impossible through our Easy Post system for us to cover the postage here- I am however certain that we reimbursed you for ALL costs associated with postage once the watch arrived here at our warehouse. Please confirm with us that my information is 100% correct. It's a firm policy that we absolutely do not discount Limited Edition watches. (There are no exceptions to this) Please keep in mind our entire company consists of 9 staff members. We do try our best to always offer customer's with incentives to buy especially during the holidays but due to the extensive skilled labor involved in our RIST technology we do not and will not ever discount Limited Editions. What I promise is that if you are unsatisfied with the service we provided we are more than happy to find another means to make it right for you. Sara our customer service manager has reached out to you several times to try and resolve this. We do hope you consider allowing us to remedy this situation. We would like to make this right and provide you with a time piece you will love and enjoy. Truly yours, Jord Customer Service Team. (ps we're open M-F 9-5 CST) Please give us a call

VERY DISAPPOINTED

VERY DISAPPOINTED I really like the look of my watch. It does not keep time tho. It’s been back 3 times (apparently for new movements) because it runs fast. Now I’m not sure what’s worse, having 3 movements that run fast or Jord not actually changing them. I am extremely unhappy with this watch and Jord was notified that I would leave this review. My wife was so happy to give me this watch for Christmas 2 years ago and I really loved it and only wore it on sundays, so the time gain wasn’t a big deal. But now that I wear it every day I have to set it every day or I have a watch that isn’t on time. Very DISAPPOINTED!!!!!!

Reply from JORD Wood Watches2020-02-05

Hello Mr. Mandel, thank you for your honest feed back and this seems very unusual. We would like to take a look. If you could email us, we would be happy to check into your account and take care of this for you!

Purchased 4 watchbands. Happy with one.

I've purchased 4 watchbands. The first one I customized sized a little larger so that I could size it down myself, since it was my first one. This worked out, and it turned out it was standard size anyway and I took out several links. I ordered three more. None of them fit and all were different sizes. One had a stiff link that didn't smoothly move. Emailed the company and I either had to pay for additional links or send them in to get fixed. Disappointed, I figured I'd just give them away over the holidays, not as presents, but just an open giveaway if they fit. None fit my wife who has a smaller wrist. Found someone with a smaller wrist and one of the three fit, so I gave one to that person. I found someone with a wrist that barely fit the smallest one. Still trying to figure out what to do with the last one, If you order from here I'd recommend custom sizing to get what you want with less hassle. They look nice, but be careful.

Reply from JORD Wood Watches2020-02-05

Hey Thomas! Thanks for letting us know! Most of the models come standard at different lengths. If you could fill out a short RMA form on our site, we will be more than happy to make sure they fit!

Jord watches look good in pictures but…

Jord watches look good in pictures but quality is poor. I ordered watches for family reunion. However, one of the watches arrived with a broken strap. The replacement and other watches arrived after the event, about 3 weeks after ordering. Customer service is difficult to reach. Not happy with the product and the company.

Reply from JORD Wood Watches2020-02-06

Hi Asif, I can assure you this is highly unusual and from the communication with our team they had let you know the delivery date for the shipment and the replacement of the watch that arrived damaged. Again, we apologize this happened in transit and we are looking into how we can make sure these things do not happen in the future. During the Holiday season we do our best to make sure items arrive on time and customers are informed of when it will be arriving! Let us know if you have any questions with your timepieces!

extremely slow 🐢 customer service

Love the watches but because I received a damaged timepiece (and by the time it was “APPROVED” for an exchange, I missed the window for the watch to be a Christmas gift! I was EXTREMELY DISAPPOINTED! Customer care should be more expedient—especially near the holidays!

Reply from JORD Wood Watches2020-02-05

Hello Dawn, We apologize this happened. This is highly unusual for us at anytime, especially around the Holidays. If ever an item arrived broken in the mail, we strive to replace as quickly as possible. We appreciate the feedback and will work on this in the future! Thank you.

Beautiful product, not without its issues

The watch is beautiful and arrived without problems in the size requested. My issue is that fresh off the package it doesn't stay in time. It wasn't implicated while ordering that I'd need a battery change immediately, which I'll have to do on my own dime, if that even is the reason.

Reply from JORD Wood Watches2020-02-04

Hey R.S.! There is a 1 year warranty on the watch and if for any reason the watch arrived and needs a battery, we will take care of that! =) If you could kindly fill out a RMA form from our site here: https://www.woodwatches.com/warranty Thank you !

Wood on links split

I ordered a Koa Wood watchband for my husband's Apple Watch. Since this was a gift, I did not have it sized and had my husband take it to a jeweler to have it sized. As the jeweler removed the pins, the wood split, damaging the link. Removing that link, the jeweler tried another piece and the wood split on that link as well. The product and wood are gorgeous and I really wanted a comfortable band for my husband's watch, so we may order another band, but I'm dubious of how it will withstand long term wear and tear.

Reply from JORD Wood Watches2020-01-23

Hey Michelle! Thanks for sharing and we would love to help you out! If you can email us, we would like to have a look!

I submitted a repair request a week ago…

I submitted a repair request a week ago still no response.

Reply from JORD Wood Watches2020-01-20

Hey David! Looks like the RMA was created over the weekend and our team reached out to you! Let us know if you have any questions! Just in case - check the spam folder too! =) Thanks!

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