Headquartered in Silicon Valley, WuKong Education is the premier online education provider for students 3- to 18-years old. Since 2016, WuKong Education has been the first choice for families who want to provide their children with language and mathematics skills for future success in the 21st century. With more than 4,500 teachers around the globe and a dedicated curriculum team developing original courses for the platform, WuKong Education brings the best of online live classes and self-paced learning together in a single, interactive, engaging platform that is available anytime, anywhere. WuKong Education is dedicated to igniting children's passion for lifelong learning. WuKong Education teachers, high-quality courses, and concierge-level service make WuKong Education the right choice for more than 300,000 families in 118 countries and regions. WuKong Education: Unleash your inner genius.
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Is WuKong Education legit?
WuKong Education (wukongsch.com) has a 4.4 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Education & Training and its reputation is good. 84% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 90% of negative reviews; Reviews mostly discuss User experience, Customer service, Product. Last updated 2026-08-11.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Families warmly appreciate the dedicated teachers for their incredible patience and kindness, which makes every single live session extremely fun and engaging for young children. Consumers frequently note that the learning platform is very easy to navigate while the comprehensive program features wonderful interactive content, games, and structured exercises.
Some reviewers were not happy with aggressive sales tactics, noting that staff can be overly pushy and make people feel pressured to quickly purchase additional packages. Some customers also mentioned that unexpected teacher replacements negatively affected the overall learning continuity and progress for their children.
Auto-generated from all reviews of this business. For reference only.
Great Customer Service for follow the update and info sharing.
Reply from WuKong Education2026-06-15
Dear Stephen,
Thank you for sharing your feedback. We are delighted to hear that you had a positive experience with our customer service team. Keeping families informed and providing timely updates are important parts of the support we strive to deliver. We deeply appreciate your trust and will continue to support you and your family with the same care and attention.
Best regards,
WuKong Customer Support Team
Engagement
Games
Checking pronunciation
Keeping Tommy interested and learning
Good balance with repetition and new words
Please use pinyin instead of characters. He doesn't read characters even for "wo jiao"
Reply from WuKong Education2026-06-15
Dear Customer,
Thank you for sharing your feedback. We are delighted to hear that Tommy enjoys the lessons and stays engaged through the interactive activities and games. We truly appreciate your comments and will continue refining our curriculum to better support our students’ needs. Thank you for your trust, and we look forward to continuing this meaningful learning journey with Tommy.
Best regards,
WuKong Customer Support Team
I have been a student for Mandarin class since March 2025
I have been a student for Mandarin lessons for one year and I am impressed with the teachers that have been with me.
The teachers know what I want which was not only to learn Mandarin but also to know how the word comes about and they tried to explain whenever possible.
My current teacher Miss Becky has been with me for like 6 months and she prepares her lessons in advance. I enjoyed her lessons as it is interesting and she can converse well in English which is a big plus point for me.
Miss Joey from customer service is also very good and professional. She will try to accommodate my changes in time table as at times I have to work overtime.
Overall I am impressed and happy with the lessons
Reply from WuKong Education2026-06-12
Dear Lilian,
Thank you sincerely for taking the time to share this detailed review. We are delighted that our teachers and customer service team have positively supported your learning over the past year. Your trust encourages us to keep moving forward. We are proud to be part of your learning journey and look forward to continuing to provide meaningful and high-quality experiences in the future.
Best regards,
WuKong Customer Support Team
Great cust service, teachers and user app/interface for lessons and followups.
Reply from WuKong Education2026-06-10
Dear Customer,
Thank you for your kind feedback. We are delighted to hear that you have had a positive experience with our service. Providing a smooth and supportive learning experience for our students and families is always our goal. We value your trust deeply and will keep doing our best.
Best regards,
WuKong Customer Support Team
Disappointed for the service ! After chasing all the purchase , finally I bought 699 USD package for my daughter ,then , start quite and tow days not set up any class and no recommend teachers….. Now I frustrated to asked them to get refund , service going down …and who knows take how long can get my money back!
Reply from WuKong Education2026-06-08
Dear Alina,
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. We understand how frustrating this situation must have been for you and your family. We have already shared your situation with the relevant team to ensure it is reviewed promptly. We appreciate your patience and will work to address this as quickly as possible.
Best regards,
WuKong Customer Support Team
So far, I am satisfied with the way the teacher teach my kids. The advisor also very responsive to hear my input.
Reply from WuKong Education2026-06-08
Dear Yang,
Thank you for your lovely feedback. We’re glad both our teacher and advisor have met your expectations. We always strive to provide families and students with a supportive and attentive learning experience. We truly appreciate your trust and will keep doing our best.
Best regards,
WuKong Customer Support Team
Dear customer,
Thank you for your feedback. We are delighted to hear that you enjoyed the games and homework. Our team is committed to making learning engaging and supportive for every student, and your kind words are very encouraging. We look forward to continuing to support your child’s growth and learning journey.
Best regards,
WuKong Customer Support Team
Dear Customer,
Thank you for your kind feedback. We are glad to hear that you are satisfied with both the teacher and your subscription experience. It is our goal to provide a smooth learning journey with supportive teaching and clear service throughout. We truly appreciate your trust and look forward to continuing to support your child’s progress.
Best regards,
WuKong Customer Support Team
Dear Phyllis,
Thanks sincerely for your positive review. We’re delighted to know our teacher delivered lively classes and proper assessments. Your encouragement means a lot to our team and we remain committed to supporting you throughout your learning journey.
Best regards,
WuKong Customer Support Team
Staff was very helpful in everyway..
Everything was explained clearly.
Thank you very much..
Reply from WuKong Education2026-06-02
Dear Customer,
Thank you for your kind words and support. We’re glad our team delivered clear and thoughtful support for you. We truly appreciate your trust and look forward to continuing to support your child’s learning journey.
Best regards,
WuKong Customer Support Team
The teacher are really helpfull , the very patiently teaching my kid with no basic mandarin at all.
Reply from WuKong Education2026-06-01
Dear Customer,
Thank you for your warm feedback. We’re delighted our teachers can patiently guide your child. We truly value your trust and will keep offering thoughtful teaching.
Best regards,
WuKong Customer Support Team
Dear Sofia,
Thank you for sharing your feedback with us. We truly value your thoughts, as it helps us understand what works best for your child’s learning journey. We appreciate your support and thank you for helping us grow. We will keep optimizing our courses for better learning experiences.
Best regards,
WuKong Customer Support Team
Great planned lessons that absorb the child attention for over an hour .
Teacher with great kid skills.
Easy to contact
Reply from WuKong Education2026-05-29
Dear Liz,
Thank you so much for your lovely feedback. We’re glad our lessons and teachers can keep your child engaged. It is also encouraging to hear that the communication has been smooth. It means a lot to us to earn your trust. We will keep working hard to support your kid’s growth.
Best regards,
WuKong Customer Support Team
Professional , and efficient team , always follow up with parents about kids study progress, and mark kid’s homework ,
Reply from WuKong Education2026-05-25
Dear Ling,
Thank you so much for your kind words. We’re truly delighted to hear that you’ve found our team professional and efficient. Supporting students through consistent communication and thoughtful feedback is very important to us, and we’re glad to accompany your child throughout the learning journey. Your trust encourages us to keep growing alongside you and your child.
Best regards,
WuKong Customer Support Team
Questions will get quickly answered, and the staffs will introduce the courses with details. If you have any questions you can go to any teacher to require help . They have a good team. I meet some problems and they solved for me.
Reply from WuKong Education2026-05-25
Dear Customer,
Thanks for taking the time to share your feedback. We’re delighted to know our team offered timely replies and detailed course guidance. It’s our pleasure to help you solve problems. We will keep delivering reliable service.
Best regards,
WuKong Customer Support Team
So far so good, will add more experience after while.
Reply from WuKong Education2026-05-25
Dear Customer,
We are delighted that your experience with WuKong has started off well, and we truly value the trust you have placed in us. Supporting your child’s growth and celebrating every step of progress is at the heart of what we do. We look forward to hearing more as your journey continues, and we remain here to assist along the way.
Best regards,
WuKong Customer Support Team
Great experience for my child. she is enjoying Chinese
Reply from WuKong Education2026-05-18
Dear Rachel,
Thank you so much for your kind words. We're truly delighted to hear that your child is having a great experience and, even more, that she is enjoying learning Chinese. Seeing young learners build confidence and find joy in the language is exactly what we strive for. Thank you for trusting us on this wonderful journey with her. We look forward to supporting her continued growth.
Best regards,
WuKong Customer Support Team
Dear Jayden,
Thank you for sharing this with us. We truly understand how frustrating it must be to keep getting logged out after the update, and we take this very seriously. Your feedback has been immediately shared with our technical team for a thorough check. Please know that we are committed to improving your experience. We appreciate your patience and support.
Best regards,
WuKong Customer Support Team
After 1 million phone calls and text messages to buy the package, once I bought it, NO MORE COMMINICATION about how to schedule or set up anything! Just there for the sale
Reply from WuKong Education2026-05-15
Dear Customer,
Thank you for your honest feedback. We’re truly sorry to hear that your experience after purchase fell short of the attention you received beforehand — that’s not the standard we aim for. We’ve already shared your concerns with our service team to review our onboarding and follow-up process. Your experience matters deeply to us, and we’re committed to closing this gap. We sincerely apologize for the frustration this has caused.
Best regards,
WuKong Customer Support Team
We have mentioned our child doesn't understand Putonghua at all when we registered for trial class, the sale person said it is not a problem. After getting many emails and sms reminders, and one phone call at 3am.
Chinese teacher showed up, expected my child already know putonghua, customer service called to offer bilingual teacher instead, but the teacher didn't show up at the rescheduled time, we had to report on the system after half of the class time wasted, they didn't reach out to us ever again...
It was disappointing, I have no confidence in making any deposit with them for classes..
Giving 2 stars because the initial teacher seems to be nice and patient, but good luck getting a teacher at all..
Reply from WuKong Education2026-05-15
Dear Customer,
Thank you for sharing your experience. We are truly sorry to hear about the series of issues you encountered — from the mismatched trial arrangement to the missed rescheduled class and lack of follow-up. We have already shared your feedback with the relevant team for careful review. So we can assist you personally, could you please share your registered email or phone number with us here? We remain committed to resolving this for you.
Best regards,
WuKong Customer Support Team
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