adidas (www.adidas.com) has a 1.4 out of 5 rating on OK.one, based on 42 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I had high hopes for this order, but the whole experience left me disappointed. The tracking information was inaccurate for most of the delivery window. There were unexpected charges at checkout that weren't clearly explained upfront. The packaging was inadequate and the contents shifted around in transit. Hoping this was a one-off, but it's put me off for now.
I ordered a PUIG SAMBA shoe on April 28, 2026. The shoe was meant to be delivered within two days however, it was not delivered until May 14, 2026; over 2 weeks later after numerous emails with their terrible customer support team. The customer support team had no idea on the status of the shoe except to read the same information that is already shown on their website back to you. They have the worst customer service and logistics!
Just a heads up regarding Adidas Combat Sports: their customer service could definitely be better. I admitted to making a late return, but when I checked in on the refund, the email response was super short and could’ve been a lot nicer. Bummer since I love Adidas, but this left a bad taste in my mouth.
I purchased some shoes from Adidas and the loops you put your shoelaces through popped off during the first time I put them on. I sent them back and they will not refund my money or switch them out. They stole my money and shoes I paid for and there isn't anything I can do about it they said. To say I am pissed is an understatement
Not very satisfied with quality neither customer service. My shoes I ordered online got dropped off last week Monday. The soles was loose. I immediatly called and logged a return ticket but its besn a week already and no one collected. Everytime, everyday day I call they just say someone will come and collect and no one does. I am very disssapointed in the brand because nr1 the qulity was shit and nr 2 their serrvice is terrible, wknt reccommend it to anyone!!!
I've been ordering from adidas for years, but their service is embarassing. Like a few other comments, I placed an order on June 11, they sent me a message on June 13 saying it was sent, set for deliver for June 18. I never got the items. They pointed the finger at the courier, but the courier says they never got the items. adidas sent a response saying the items were returned by the courier. It's been a month, and I still haven't received a refund for the items. There was no apology or accountability. They never tried to "make it right". The fact that their CS team can't even reorder items for you is unbelievable. Also, I have started to notice that their quality has gone down quite a bit. Their prices sure have gone up, but even their more expensive items don't last like they used to. I regret buying adidas for so many years.
Don't ever order something and try to exchange it. I sent in an item to simply exchange it for a different size. It's taken over 2 weeks and I've had to contact an agent, twice, to find out what is delaying this exchange. Buy something, hope it fits but do not go through the painful steps of an exchange with them. If anything, write it off as a loss, save yourself the time and aggravation.
Received email today my parcel has been damaged in delivery and returned to warehouse where it will be checked and only then will a refund be initiated! The telephone numbers for customer services do not connect and the chat system is as useless as a chocolate tea pot absolutely useless .
I placed an order June 13 2026, never received, courier still todate jul 8, never received the shipment. I have been back and forth with customer service which is horrendous. A different response to each email. I have contacted Visa to reverse the charge. Will likely never by Adidas again, 1 star is still too much
Adidas customer services are awful. It appears the only thing they can do is tell you your case will be dealt with, then not deal with it, so you call back after it was supposed to be dealt with, the same thing happens, ad infinitum. Avoid this company at all costs if there is any possibility that you may need to return an item or contact customer services for any reason.
I bought a pair of trainers to click and collect at the same day… it was 05 days ago, I’m still waiting my order be available to collect, no one knows when it will happen, I call them, they really don’t care about the customer, just sad to me they can cancel and if I want it fast buy again and choose the option to deliver at home
I ordered SPECIAL LIGHT HANDBALL SHOES and waited three weeks for them to be shipped, and they never arrived. No one from the store has mentioned this order, as if it were a standard practice. They just send me strange excuses, as if it were some kind of system error. But I don't understand why I have to suffer because Adidas doesn't know how to sell its sneakers. I advise you not to use their sloppy store. For those interested, I have all the proof.
I will never buy again to this company there not serious and also never has a matter with the customer I have bought an item from them by online and I message them to let them know why the delivery has not arrived yet and still not reply me back they have remove the day and I didn’t receive any response from them. Is not a serious company and as a customer service really bad
I need to contact Adidas Customer Service but they never pick my call, I Have been waiting long time without answer. I bough in Tampa Premium outlets a pair of shoes for my mother 80 years old. She lives in Venezuela I sent the shoes there but when she received she found just one side not left and right. Big Mistake I need my refund asap
Very poor customer service. Needed a smaller help with one of my orders I was not happy with. Agent left the conversation. Tried again a 2nd time with a new agent, but he also left the conversation. Then 3rd time, this time I finally thought I would get helped, but out of nowhere the agent stopped to answer me. I am done with Adidas. Good to see them are doing so bad at Trustpilot, my experience mirrors everyones, feels good!
I wish I read the reviews before I ordered. The Adidas Canada custom service is terrible. I don’t want to even give any star if I could. While the refund offers some closure, it does not erase the fact that this is the result after I made four phone calls to Adidas and sent three emails to the delivery company. Does Adidas consider a case closed simply by providing an explanation and a refund? Do you not care about breaking the heart of my young nephew, who was so looking forward to supporting his team in that jersey? Does a giant corporation like Adidas believe that taking away one child's happiness is insignificant? While the situation cannot be undone, it is exactly because of Adidas's status as a leading global brand that you should understand the true value of genuine customer service. Do I expect too much from the company? Is it so hard for them to provide at least reasonable service?
Do not buy personalized items. I purchased a personalized shirt and was advised the delivery date was in 14 days. After the delivery date I was told there was a delay. Spoke to a customer service rep who showed no empathy I then spoke to a supervisor who told me I may have to wait 4 weeks. I will never buy addidas again. It’s out of style anyway smh
I am extremely disappointed with my experience ordering directly from Adidas. I placed an order on June 20 and later received an email saying it had shipped early and would arrive on June 25. When it didn't arrive, the carrier informed me that the package had been returned to Adidas and that I would need to contact them directly. Since then, I've contacted Adidas customer service multiple times, but instead of receiving a solution, I've repeatedly been told to "wait." I was first told that the carrier still had the package (despite the carrier telling me otherwise) and that I would receive a follow-up that same day. That follow-up never came. When I contacted Adidas again, I was simply told to wait several more days while management investigated, without any explanation of what had happened to my order or what Adidas was doing to resolve it. The most frustrating part has been the lack of communication and accountability. I've received conflicting information, had to repeatedly chase updates myself, and each interaction has ended with another request to wait rather than any meaningful action or clear resolution. This order was a gift, and nearly two weeks after placing it, I still don't know whether I'll even receive it. Delays can happen, but customers deserve clear communication and proactive support. For a company as large as Adidas, I expected a much higher standard of customer service.
I have been trying to reach your customer service for the last four days regarding an issue with returning an item. Unfortunately, no one has been able to resolve it. For the past week, I have repeatedly tried to process the return through your website and app, but the return section is not working. Every time I contact Adidas chat support, I receive the same response. The last two agents I spoke with, Trisham and Vida, both assured me that they would contact me “by the end of the day,” but I have never received any follow-up. I also attempted to call Adidas customer service phone number, but it does not work. I find it extremely frustrating that a company such as Adidas has a technical issue affecting one of its most important services, the returns process and that it has remained unresolved for so long. The last customer service agent suggested sending me a manual return label and advised me to contact Adidas again afterward regarding the refund. Given the difficulties I have already experienced simply trying to return the item, I have very little confidence that the refund process will be handled properly. I will never buy anything online from the adidas.ie website NEVER NEVER EVER
42 reviews matching