Alarm Grid (www.alarmgrid.com) has a 5.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-01.
Reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the expert support team for being exceptionally patient, knowledgeable, and professional when helping with complex system setup and technical troubleshooting. Many people strongly emphasize that representatives truly go above and beyond expectations to ensure everything works perfectly before concluding phone calls. Consumer feedback consistently shows how simple it is to manage do-it-yourself installations thanks to comprehensive online video guides and responsive assistance. Reviewers also appreciate the flexible monitoring plans and completely smooth transition processes when switching away from other major security service providers.
Auto-generated from all reviews of this business. For reference only.I asked Nicholas Fuller if I could fill out a survey to let his manager know how great my experience was with his tech support. He said it wasn't necessary, but I want to let you know. He is very competent, patient, and was so helpful in helping me solve my problems!!
I will like to thank Brandon, from Alarm Grid, for activating my alarm system and for helping me incorporate other smart devices to my system. He's a real asset to this company.
Today I spoke with Darrell who was incredibly helpful. But the fact is every one of these people is so knowledgeable—I’m talking like expert level. It’s just amazing. I wasn’t sure that it made sense for me to go the DIY route, because I’m apparently proficient at messing things up, but it doesn’t feel like DIY when I can call Alarm Grid and they talk me through whatever situation I have. No joke, I am continually astounded at the scope of knowledge and helpfulness of these people. There is no reason I would ever go anywhere else.
Outstanding staff, with individuals who worked with me (same people!!) from day one through to the present at year two. They are patient, engaged, understand my questions exactly, and had excellent recommendations on tech and system... all for half or less what I would have paid with another provider. Cannot recommend more highly.
This is not the first time that I've contacted Alarm Grid's customer support and been amazed by the level of service. Darrell K spent 45 minutes assisting us in setting up cellular service on our system and logging in to Alarm Connect 2.0. He was so patient and courteous and tested everything before we hung up. Afterward, he promptly sent me information on additional hardware compatible with my system, as requested. Their website has a great library of videos on how to use my system as well as others they support. I'm so impressed with this company. I used to have ADT in another home and I feel I receive superior support with Alarm Grid at a reasonable price.
Fantastic company both technically and with support.
Great service from Thomas W. today during our setup and activation. Got the call on time and he had already connected with my alarm communicator. Set up our Vista20P quickly and with great patience walking me through the programing process. Everything worked perfectly and he went through a full test with me. Overall, we couldn't have asked for better, more knowledgeable service. Thank you, Thomas!
Rep called on time and was able to resolve the issue quickly. Impressive.
Amazing customer support. Especially technical with troubleshooting issues or making improvements to the system. I've worked with Darrel K multiple times and always get my issues resolved!
Emailed both Julia Ross and Nicholas Fuller with some questions regarding the Resideo LTEM-Px AlarmNet Dual-Path Communicator. They were both very prompt in responding to my questions and obviously very knowledgeable as well. I have purchased equipment from Alarm Grid as a homeowner and have been treated with respect and knowledgeable support each time I have contacted them. I would definitely recommend Alarm Grid and their helpful and knowledgeable support staff for all your alarm system needs
Phenomenal Customer Service Helped me through the entire set up process. Highly recommend Nicholas and his team.
The tech was very patient with me and knew how to solve my problem. He explained what needed to be done and directed me on how to do it.
Alarm Grid provides excellent service and customer support! I've made several upgrades to my security system and along the way I've dealt with my local rep, Nicholas Fuller, several times. I love that I can just leave my phone # for a call back instead of waiting on hold. It's also very pleasant to speak with someone stateside instead of someone overseas. In all instances, Nicholas has helped me with my upgrade process and get everything integrated into my system smoothly. 5 Stars for excellent security service and bonus points for the stellar customer service!
Highly recommended. I had some issues with my alarm system (not Alarm Grid related) and Brandon stuck with it and got my system up and running. Great customer service!! Thank you Brandon.
Kalen was great. Good customer service is difficult to find these days. I REALLY appreciate being able to contact Alarm Grid with my questions and receive quick, friendly and very helpful service. I look forward to doing more business with Alarm Grid and people like Kalen. Thank you for your help Kalen and Alarm Grid!
Alarm Grid provided great service both in equipment purchase to connect an existing alarm system via Internet and in the technical service to make it work through their monitoring services.
Nicholas Fuller is an expert, genuine and helpful. Seamless, thanx!!
New customer programming and set up by AlarmGrid was excellent. They got my Vista 20P alarm system and LTE Communicator online and operating with TC 2.0 with a basic monitoring plan which is what I wanted. Brandon handled the task front to back. There were a few challenges that he addressed with patience and professionalism. Up on TC 2.0 and it is operating flawlessly thanks to the efforts of Brandon with my new account and all the necessary set up. Highly recommend AlarmGrid for self monitoring with the TC 2.0 tool.
Installation of AlarmGrid service on a Z-Wave system went flawlessly after I upgraded the modem/communicator. Thomas was extremely professional and, I suspect, exemplifies the entire company's perspective on customer service. Home alarm monitoring, at about half the price that we were paying, is the main reason we switched to Alarm Grid.
We have had nothing but great experiences with AlarmGrid. Their support staff is friendly, quick to respond, and extremely helpful! Often, the first response to your request is "DONE!". The monitoring service they use has always been quick to call, understanding, and always focused on asking the right questions. Even during the chaos of a false alarm, they get you from first call to confirmed false alarm in 30 seconds. I have recommended AlarmGrid several times and even today helped a friend activate their new service with AlarmGrid. As usual, the call came on-time, was quick, and the representative on the phone was very helpful and informative.
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