Alarm Grid (www.alarmgrid.com) has a 5.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-01.
Reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the expert support team for being exceptionally patient, knowledgeable, and professional when helping with complex system setup and technical troubleshooting. Many people strongly emphasize that representatives truly go above and beyond expectations to ensure everything works perfectly before concluding phone calls. Consumer feedback consistently shows how simple it is to manage do-it-yourself installations thanks to comprehensive online video guides and responsive assistance. Reviewers also appreciate the flexible monitoring plans and completely smooth transition processes when switching away from other major security service providers.
Auto-generated from all reviews of this business. For reference only.Kalen D, best Rep for alarm grid, went over everything over information about the central station and even over the phone programming when we had to troubleshoot little issues. He deservers 5 star to taking his time on the phone to make a sale!
Nicholas was awesome very quick to response!
I don’t usually take the time to write reviews, but in this case, I felt it was absolutely necessary. I received exceptional support from Darrell K. He promptly returned my calls—on three separate occasions—and patiently walked me through every issue I was facing. His knowledge, professionalism, and thoroughness were truly impressive. In today’s world, it’s rare to find someone so dedicated to providing outstanding customer service. Darrell went above and beyond, and I’m sincerely grateful. Thank you, Darrell K!
I was able to get tech support help with do it yourself installation . He walked me thru the setup. I had help from family with setup running cables because I didn't want wireless because all my network is hardwired. Plus it helped that I and family had network experience for the wired install. It would be easy for a do it yourself person for a wireless install. My Tech support was Darrell Kittle
I’ve been with Alarmgrid a couple of years now. I have the Qolsys4 panel with 4 cameras, smart duplex outlet for hard resetting the modem and router remotely, temp monitoring, water line heater control, glass break, motion detection and a number of window sensors. The system is wireless and has reliably worked with the exception of a Honeywell freeze/flood sensor. Alarm Grid has been exceptionally good at supporting my system when new capability has been added. Recently Darrell K. worked through some integration issues with the PG9905 temp sensor that required additional support from Alarm.com. Both companies worked thru the software issues and got the sensor working with both the App and Panel. This sensor monitors the basement temp and notifies me if the temp drops below a specific setpoint that I can control remotely. While I also have an ADT system at our winter home I find the flexibility and cost of the Alarm Grid system to be far superior. When the ADT contract ends in another year I will switch over to Alarm Grid on our winter home.
Kalen, DK, Nicholas, Jerod and the rest of the technical support techs are simply superb.
While I installed this alarm system several years ago, I only contracted with Alarmgrid this week for their monitoring service. My experience during the initial system turn up for monitoring was exceptional. I worked with Darrell K during this process. His knowledge, professionalism, and customer service attitude made this a great experience.
After terminating our contract with a previous monitoring firm we switched to Alarm Grid. What a pleasant surprise. I dealt with Nicholas Fuller who was super to deal with. Very helpful and knowledgeable as he helped me through the process. I also, after initially purchasing a specific package and, after further research asked to switch to different plan more suitable to our circumstances. The process was seamless. In summary, great customer service and obviously a very customer focused company. Very happy with the purchase thus far and would highly recommend.
Kalen D was my installation pilot for a new LTEM cell communicator for my Vista 20P controller. original installation left no code for getting the Vista into programming mode. Kalen walked me through a "back door" process to access the Vista. Quick and mostly easy process after that. Friendly and professional.
I contacted AlarmGrid to connect the panel I purchased with the home. I didn't have a single password for it and the previous company refused to give any codes. Nicholas Fuller at AlarmGrid was very supportive and was able to remotely connect and reset the panel to a proper state to recover my access. I was very pleased with the service.
Fast responses. Good prices. Very knowledgeable.
Pricing: Unbeatable IP-COM installation and config: Incredibly efficient. I was linked and being monitored within a few hours of opening the box. Tech Support/Customer Service; Knowledgeable, friendly, very much on top of things. I’m using Selph bronze service, the least expensive, I have it working with Total Connect 2.0 and Alexa. AlarmGrid offers a stunning end-to-end system integration.
I bought a Qolsys system and wanted to do this as a DIY project. This company is fantastic. I had to call multiple times to help configuring and deciding what to buy and what would be compatible. They were very generous with their time, and universally highly knowledgeable. No hard sell, and when tech problems arose, very helpful and patient. They took back something I ordered by mistake without questions or hassle. Extremely reputable company. Prices reasonable too. I recommend them extremely highly--5 stars.
I bought a house that had a panel already installed and it suddenly ran into some communication trouble that seemed unfixable due to code changes. I was at a loss and immensely frustrated with the issue until I got ahold of Kalen D. He was able to entirely resolve the issue and create avenues for me to solve future problems. It took very little time and he really rescued my day. If you have problems with your panel, I absolutely recommend!!
Excellent Customer Service and assistance in setting up service for our alarm system, thank you Darrell K!
Kalen D provided prompt and courteous technical support for my 2GIG system upgrade from a GC2 to Edge security panel. We ran into issues but worked through them expeditiously. Well done! Anthony
Alarm Grid is an outstanding home security provider that truly sets the bar for service and reliability. Their team especially Darrel K goes above and beyond to ensure that customers receive not only top-tier security products but also an unmatched level of support. Whether you’re a DIY user looking for guidance or seeking high-quality equipment, Alarm Grid’s knowledgeable and friendly staff make the process seamless. One of their biggest strengths is their customer-first approach. They don’t lock users into long-term contracts, and their monitoring services are both affordable and flexible. Their tech support is exceptional—patient, detailed, and always willing to help troubleshoot any issues. Unlike many competitors, Alarm Grid empowers customers with clear instructions, video guides, and direct access to real experts who genuinely care about getting things right. If you’re looking for a security company that prioritizes service, transparency, and customer satisfaction, Alarm Grid is a top choice. Their commitment to excellence makes them a standout in the industry.
Alarm Grid gave me all the support to have my system on board, with patience and kindness. At the end Darrel K help me doing the setting up manually of my system. Great experience, thank you guys! They just don't give up untill everything is setup properly.
Brandon was a great help in setting up monitoring of my system. He worked me into his schedule last minute and answered every question. The world needs more like him. Thanks Brandon!
I am very impressed by their customer service throughout the whole conversion process and prior to sign up. Especially the fact that there is a phone number to call anytime you to may need to speak to someone. (Very rare these days) Great group of people!
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