Alarm Grid (www.alarmgrid.com) has a 5.0 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has not yet replied to negative reviews; Reviews mostly discuss Customer service, User experience, Product. Last updated 2026-09-01.
Reviewers overwhelmingly had a truly great experience with this company. Customers frequently praise the expert support team for being exceptionally patient, knowledgeable, and professional when helping with complex system setup and technical troubleshooting. Many people strongly emphasize that representatives truly go above and beyond expectations to ensure everything works perfectly before concluding phone calls. Consumer feedback consistently shows how simple it is to manage do-it-yourself installations thanks to comprehensive online video guides and responsive assistance. Reviewers also appreciate the flexible monitoring plans and completely smooth transition processes when switching away from other major security service providers.
Auto-generated from all reviews of this business. For reference only.My alarm activation with Kalen D., went great! I appreciated his help and professionalism. Kalen D., was patient and worked on getting my alarm activated for monitoring! So glad I found Alarm Grid while googling!
After 15 yrs of being with my previous alarm company, I gave up with their long waits for service and higher than average pricing. AlarmGrid techs were helpful in upgrading my system and taking over my monitoring. This is more a DIY service with only phone tech help. If you're handy and somewhat technically savvy, it can save you $ and offers a good value
My existing IQpanel died, and I had to replace it. My system has about 30 devices tied to it - cameras, door locks, door and windows sensors, and flood sensors. With the help of Darrell Kittle on the Alarm Grid support staff, the conversion to the new panel went very well. It wasn't easy with a few curve balls thrown in, but Darrell got me to the finish line.
I've been relying on Alarm Grid for close to 10 years because the staff are always courteous and knowledgeable. This morning I had an issue regarding panel syncs and mobile access, and Kalen was able to provide phone support in real-time with very little wait in the queue.
I've been a customer for many years and alarm grid always provides great service and tech support. Recently had an issue with not seeing zones on my Honeywell tuxedo touchpad; Darrell K was extremely thorough and diligent in helping troubleshoot until resolved. Don't hesitate to use alarm grid.
I can't say enough great things about Alarm Grid. Their support is superlative. Thomas W. made the activation a breeze and answered all my questions. He even sent me alarm registration papers that my town requires. This is my third home using Alarm Grid and I've had no issues with my alarm system. So glad I went with them.
I activated my new Resideo Vista H3 alarm panel today. Support tech Darrell K was extremely patient and helpful.
Fantastic, efficient company with knowledgeable staff. Special thanks to Thomas in Support for resolving my issue.
Everything ready to go when we did activation call. We had to do alarm test and confirm signal received. That was is. I had HomePro before and they are terrible for customer service based on my experience. Glad I swiched.
Always a reliable source for solutions as well as promptly addressing any questions or concerns I might have relating to my installed system. For the last 6 years I've been purchasing systems as well as navigating the monitoring process. The web resources provide detailed information. A top notch company.
Excellent customer service via emails and telephone conversions. From administration to technical support everyone was very knowledgeable and eager to help. I've had residential alarm systems for 44 years (which I installed). I spent 46 years in the electronic security industry in sales, operations, central station and management. I know a little bit about about the business. I recently had problems with our POTS line (copper theft according to AT&T) and opted to upgrade my system by adding a dual-path communicator (purchased from AlarmGrid). The upgrade went flawlessly with the help of Thomas W from AlarmGrid. So, far so good. I definitely recommend AlarmGrid for any of your security system/monitoring needs.
Everyone was very helpful that I worked with. Mainly worked with Darrell K. and he got me through all the rough patches as we did our own install and setup. Thanks for a good experience.
Darrell K. was more than helpful helping me download the firmware to update my 2 Honeywell 6280 security system keyboards. After a few back and forth emails, all is well. Thanks Darrell!
Top notch customer service on all departments that I’ve dealt with but very happy with my recent tech service call with Thomas W. I had a issues with my iq panel2+ getting fried in a power outage and had to buy a new one he was very knowledgeable and friendly plus he went out of his way to make sure everything was working correctly for me even with some account issues that he took care of. It would be a pleasure to have to do service with him again! Thank you alarm grid for employing great people like Thomas W.
My alarm company recently went out of business and the new company told me my panel was totally locked out and unprogrammable (despite being remotely monitored and charging me full price)... I spoke with Thomas for over half an hour about my current system, various modules and boards that exist today and he was extremely knowledgeable and patient with me. In the end, his expertise alerted me to a product alternative that I was unaware of (despite significant Googling to try and unlock my current panel), and I'm moving forward with a conversion to a replacement panel and the service costs differential will pay for the new equipment. Wish I had reviewed this option sooner!
Alarm Grid Tech. Kalen D. spent a significant amount of time to ensure my alarm system configuration was correct and accurate. Kalen is a true professional and an asset to the Alarm Grid Company.
I bought a replacement smoke detector from them. I had a hard time installing it into my system, but was guided by the excellent and comprehensive online material on every aspect of the install, for both the device and my honeywell panel. As far as I could see no one else had posted this information. Alarm Grid saved me a service call.
Great service. Easy to order. Shipped quickly. Even corrected minor issue promptly. I highly recommend this company.
Excellent customer service. Very impressed how Brandon ended up proactively looking up details of my order to respond to a question I had about sensor compatibility. Their website also has been a treasure trove when setting up my system.
Super easy customer service, and by service I mean you don’t find that anywhere nowadays. I had installed my alarm, went to the website, saw the monitoring plans and setup was fast and easy!!!! Soooo much cheaper than when you go through an alarm company dealer!
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