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Alert 360 (www.alert360.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has replied to 30% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-09-03.
Thank you for your review, JD. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Samir came out and troubleshot my issue. He did a great job trying to find and execute the right fix. Thank you!
Thank you for sharing your experience, Kellee. Customer service is incredibly important to us, and I'm happy Samir provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
The technician who come was very polite and knew his job very well. He answered all my questions and even showed me something’s I didn’t know about the system. I give him 5*
Thank you for your review, Nesila. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Excellent service. He arrived on time and was both knowledgeable and efficient. The repair was successfully completed and he went through the functions of the system And I actually learned something new after having an alarm system for 30+ years I gave him an A+
Thank you for your review, Debra. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Joel performed the service today on our Alert 360 security system cameras and doorbell. He was both professional and knowledgeable. He also clearly explained how the issues were resolved and how to utilize the system.
Thank you for sharing your experience, G Jones. Customer service is incredibly important to us, and I'm happy Joel provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
I was very happy with Kandace with the sales department. She helped me with my daughter's alarm system. She was very helpful and friendly. Rody the technician that came out to install the doorbell camera and back yard camera was very nice and efficient! We would recommend Alert 360 to anybody!
Thank you for sharing your experience, Rhonda. Customer service is incredibly important to us, and I'm happy Kandace, Rody and the Alert 360 team provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Allen was my tech He was friendly and courteous and had the job done quickly !!
Thank you for sharing your experience, Angela. Customer service is incredibly important to us, and I'm happy Allen provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Their technician is always efficient, knowledgeable, courteous, a nice guy who gets the job done every time. What more could anyone ask?
Thank you for sharing your experience, Frank. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Alarm sophistication perfectly suited our detailed needs. Sales, install, training and support has gone better than imaginable. Minor refinements were brought to our attention that really puts the 'frosting on the cake'. Telephone response and support is so fast, it could not be better. With my moderate experience, that is really saying something. Never again back to the other large companies.
Thank you for your review, Duncan. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
The service Technicians were so quick and knowledgeable. Not only that they were friendly. Troy did what he said he would do and he helped me out totally. I was frustrated at first but after he explained everything in such a professional and kind way I understood and he was amazing. I will recommend them all to anyone.
Thank you for sharing your experience, Kisha. Customer service is incredibly important to us, and I'm happy Troy provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
The gentleman arrived on time and worked in a professional manner until the project was completed. He was polite and businesslike. I was pleased with his work and the outcome.
Thank you for sharing your experience. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Very professional and thorough. Explained everything very well and was extremely patient and professional during the entire install. Highly recommend using them.
Thank you for your review, Mark. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Both of the guys that came were so great!! Very professional, knowledgeable and quick. Mike deserves a raise, I had lots of questions and he helped me with every one of them. He’s good at his job and great with customers. Amazing install techs thank you! -Britt Bair
Thank you for sharing your experience, Britt. Customer service is incredibly important to us, and I'm happy Mike & the Alert 360 team provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Thank you for your review, Mindy. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
I had a need for service and once again Alert 360 was right there on the job. The tech was very helpful. Great service. Thank you 360.
Thank you for sharing your experience, Dale. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Thank you for your review, Samuel. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
The service tech was very polite, knowledgeable and thorough. He was very informative to the fixes he was doing and advised us to call for a future update we needed and explained that would not be a charge as well. Very pleasant experience!
Thank you for sharing your experience, Andrea. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Alert 360 did an excellent job when the keypad door lock was installed and the fire alarm system. They had previously installed a door bell camera and a drive way camera along with a complete security system. I am very appreciative of the excellent service.
Thank you for your review, Kathy. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Thank you for your review, Juma. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
The tech was very thorough and knew exactly what was needed. I appreciated his kindness and mannerism, and knowledge.
Thank you for sharing your experience, Sandra. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
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