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Is Alert 360 legit?
Alert 360 (www.alert360.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has replied to 30% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-09-03.
Anthony P. Technician was outstanding and Great customer service. He took time to explain the alarm and the upgrade. In today's world we are missing the people who care and really enjoy helping others.
Reply from Alert 360 2022-05-31
Thank you for sharing your experience, Ed. Customer service is incredibly important to us, and I'm happy Anthony provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Excellent job! Knew what to look for, found it, fixed it. What more can one ask for.
He’s an asset to your group.
Reply from Alert 360 2022-05-31
Thank you for sharing your experience! Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Alert 360 is excellent. Technicians are always technically competent and courteous. Highly recommended.
Reply from Alert 360 2022-05-31
Thank you for sharing your experience, DD. Customer service is incredibly important to us, and I'm happy your technicians provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Thank you for your review, Paula. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Thank you for sharing your experience, Alice. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Thank you for your review, Phillip. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Oscar is excellent and always a pleasure to have come to our home. Very knowledgeable and professional. Oscar takes pride in his work and make us feel in good hands.
Alert 360 should consider more training for updated and new products being added. We have been with Alert 360 for about a year now and on several occasions these techs have to call each other for help because they have not been shown the how to do out in the field.
The Alert 360 app needs a major update or redo. Not the most user friendly to find info about your account. If you call tech support they don’t understand in comparison what they see to what you see. Anthony and Larry are the best in support.
I just hope Alert360 which is a great company now doesn’t go down the road ADT did a few years ago. That bumpy road is why I left and use Alert360
Reply from Alert 360 2022-05-09
Thank you for sharing your experience, Steve. Customer service is incredibly important to us, and I'm happy Oscar, Anthony & Larry provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
I appreciated the thoroughness of the technician today. And how he tested and checked everything. He Made sure everything was working properly. I also appreciated his courtesy and professionalism.
Thank you!
Reply from Alert 360 2022-05-09
Thank you for sharing your experience, Sandra. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Had a service call set up, the tech, Greg, called and he was able to diagnose the problem working with me on the phone. Which was great, it saved me the waiting time that I used to take care of other personal issues. Thank you, Greg, for your patience and help.
Reply from Alert 360 2022-05-09
Thank you for sharing your experience, Terry. Customer service is incredibly important to us, and I'm happy Greg provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Excellent service, educated installer who provided us with excellent advice and explained thoroughly the changes he was making and why.
Reply from Alert 360 2022-05-02
Thank you for sharing your experience, IVD. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Gene the technician did what he needed to do and very friendly and courteous:)
He did his job well done!
Reply from Alert 360 2022-05-02
Thank you for sharing your experience, Nancy. Customer service is incredibly important to us, and I'm happy Gene provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Minh at alert 360 is simply amazing. He is very honest, knowledgeable, detailed and really enjoys working with people. Thank you Minh for making our service calls so pleasant! Your the best!!
Reply from Alert 360 2022-05-02
Thank you for sharing your experience, Minh. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
The guy that came was very knowledgeable , efficient and nice. I really liked him !! Great employee !!!
Reply from Alert 360 2022-05-02
Thank you for sharing your experience, Lisa. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Really nice seemless process. Installation was scheduled quickly. Was up and running in a couple hours. Tech (forgot his name) did a great job
Reply from Alert 360 2022-04-18
Thank you for sharing your experience, Jonathan. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Two technicians serviced our home. They were both very cordial, respectful and efficient. They replaced contacts on three windows and seemed very knowledgable.
Reply from Alert 360 2022-04-18
Thank you for sharing your experience, Terry. Customer service is incredibly important to us, and I'm happy your technicians provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Frank, the most knowledgeable installer for our home security system ever!
Frank was the most knowledgeable Technical Service persons I have met dealing with Security Systems. He did an outstanding and professional job installing new equipment and was very detailed in his explanations. He insured and checked that ALL sensors were working before he left. He even noticed that the Smoke Detector was incorrectly installed by previous technicians. He answered all our questions and I am completely satisfied with the job he did for Alert 360. Highly recommended!
Reply from Alert 360 2022-04-18
Thank you for sharing your experience, Brent & Janet. Customer service is incredibly important to us, and I'm happy Frank provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Technicians were very knowledgeable and respectful. I appreciate how patient they were in answering my many questions. Awesome experience all around and I love, love, love my new cameras.
I have been with company for almost 12 years and continue to be happy with their services.
Reply from Alert 360 2022-04-18
Thank you for sharing your experience, Miranda. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
The service technician arrived early and was extremely knowledgeable. He explained the process thoroughly and answered any questions I had.
Reply from Alert 360 2022-04-10
Thank you for sharing your experience, Trevor. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Technician was prompt and knowledgeable. He completed the work and was very thorough. He showed me how it all worked and gave clear instructions on the how and why’s. Thank you
Reply from Alert 360 2022-04-04
Thank you for sharing your experience, Baron. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Technician was prompt, arriving at the time the text alert said he would. He was knowledgeable and helpful with answering my questions. He was very professional.
Reply from Alert 360 2022-03-28
Thank you for sharing your experience, Gina. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
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