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Alert 360 (www.alert360.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has replied to 30% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-09-03.
Agree with all the previous 1 star reviews. I cancelled my account on Nov. 11, 2024. I have to pay for the rest of November and December!! I pay quarterly, so I get no refund for a month and half of no service!! If you are going to cancel make sure you cancel on the 1st of the month!! Then you will only pay for 1 month not 2 without their service!! Now I know why I made the best decision to go with a local company, that actually care about our business.
Scam alert…. The company refuses to accept my cancellation notice. after 7 cancellation phone calls and a handful of emails with written cancellations and confirmation of email acceptance, they are still sending bills and refusing cancel.
I have been a customer since 2014, when the company was selling as frontpoint. Since Alert360 bought front point it has been a nightmare. I use a password vault. They transferred some of the data at time of sale, but not all data. URL changes were not taken into account. My cameras and long range sensors stopped working. After hours and hours on the phone, I have all but two working now. They offered two new cameras and one new sensor in exchange for a new 2 year commitment. 15 pages. 26 signatures. Multiple attempts. They do all this after they raised prices following the purchase. New signs took months to get. One of three houses we protect remained with Frontpoint. Two transferred to Alert 360. All of them use alarm.com for the web and app platforms. They are no longer the best choice. I regret signing up for another two years and wish I had changed to Ring. So, I will suffer through another 2 years with Alert 360/Frontpoint/Alarm.com, then seek a long term solution. The tech support line is not well trained and they put you on hold for virtually any question. I don't have any easy questions, or I would have already found answers. The tech support help has TVs in the background and are a bit rude in tone. It is not a company to make a commitment to, even though I just did, like an idiot. You should hear my wife asking "why did you commit to them again, they are terrible."
Beware of this company when you cancel your service as they make you pay an additional month even though you didn't have their service. You do not pay in arrears, so this should not be. Supposedly its in their contract but I do not have a contract with them, nor have I ever received a contract from them. My contract was with a former company who sold to Alert360, who was a much better service provider and cared about my account. There is nothing in that contract tgat speaks of a 30 day notice. After reading other reviews, I see that I am not the only one with this problem. So clearly, there is lack of policy.They refuse to send you any type of letter confirming this policy or verifying your cancellation. Their customer service is also lacking as not helpful at all.
We signed a contract with Alert 360 at a "home show." The person that installed the system gave us the 10minute lecture on using it. It never worked quite right, the cameras were always going out. Their customer service was not helpful when we called. We only turned on their service a few times because we didn't know what we were doing or how to use it and they were no help. We were told by the sales person that we could keep the cameras if we ever left Alert 360. What he didn't bother to tell us is that they would no longer work. We called CS to ask about some options before we left. We talked with someone in technical support. He was rude and condescending; I ended up hanging up on him. This company is more expensive than most, their equipment is not the best and there is NO customer service. You should probably look elsewhere when looking for a home securing system.
Terrible company. My alarm monitoring company sold my account to 360 and I called to cancel my service. I was billed for the following month after they terminated my service. They told me when I called that they require 30 notice to cancel. I did not have a written contract with 360, only with Smith monitoring. So I had to call my bank and have all future charges blocked.
Horrible company, after my previous vendor "sold" me to this company I tried to cancel and got the run around ultimately being told that I have to send in an email request to cancel, on the 22nd and they would still charge me for the next month!!! wow
Alert 360 prides itself on industry-leading customer service, and we would never want anyone to have a negative experience. We do require a 30-day written cancellation notice from the account holder to cancel the account. This is done to ensure our customers are never left vulnerable or without security. We have made multiple attempts to reach Mr. Green to discuss this issue. As a goodwill gesture, Alert 360 has credited the balance remaining, and we have closed Mr. Green's account with nothing further owned.
I am a very happy customer with Alert 360 Home Security. They are so very quick about calling when your alarm goes off. I have used several other companies in the past however never had the quality service that Alert 360 has shown. The representative that I use is Danny Holland. Danny really cares about his customers and their security needs. He is not pushy at all. He is very knowledgeable about how to set up your system to give the most coverage without all the usual scare tactics most companies use to get your business and sell you a lot of extra things you really may not need. I have already and will continue to recommend my family and friends.
Thank you so much for sharing your experience, Tracie E. Englen. We're thrilled to hear that Danny provided you with exceptional service! Our team takes pride in going above and beyond to ensure our customers feel safe and secure in their homes. Your recommendation as a customer means so much to us! Thank you for choosing Alert 360 and for sharing your positive experience with us. Best, Ashley R., Social Media Manager
Former customer 10 plus years, no longer have my system monitored and needed a wireless door sensor. Call them for a price and they said since I was no longer a customer they wouldn't sell it to me. So your solution to my problem is signing up for another 3 years? Think I'll pass.
Thank you for sharing your experience, Michael. We pride ourselves on industry-leading customer service, and we would never want anyone to have a negative experience. As a full-service monitoring provider, we are unfortunately not equipped to sell individual equipment without an existing, active monitoring agreement. We apologize for any frustration this may cause. We would be happy to discuss with you any options we have for upgrading your system, ensuring you're protected by our 24/7 by our Five-Diamond Monitoring Center. Please don't hesitate to reach out should you need anything moving forward. Best, Ashley R., Social Media Manager
They are a scam. They sent my bill to collections without ever notifying me of any bill in the first place. My emails from them have no mention of a bill from the last couple of years. They even had someone call me from their company and I told the representative i do not use their service and then I found out later that she never closed my account after telling her that I did not use or want it, plus she never mentioned there was a bill that needed to be paid. So I get one from collections for something I haven't used once in many years. Do not use them!
Thank you for providing your feedback, Jeff. Alert 360 prides itself on providing industry-leading customer support, and we never want to have a negative interaction with a customer. Upon researching your account, I see you were under a valid agreement with Alert 360, and in addition to signing the Alarm System Monitoring Agreement, you also signed a “No Secrets” document which restates the terms of the agreement in plain English in order to avoid any misunderstandings. Our team made attempts to reach you to discuss your account on numerous occasions, without a response. At this time Alert 360 does not show an active account under your name. We recommend you reach out to the company that currently has your account for further assistance with this complaint.
I am updating my review as Alert 360 reached out to me and Michelle Witkowski resolved my concerns. My confidence is restored and Michelle turned me back into a potential future customer.
Thank you for taking the time to leave us such a positive review, John-Mark! We are thrilled to hear that you had a good experience with Alert 360 and hope to continue providing you with top-notch security services in the future. If you ever need any assistance or have any questions, please don't hesitate to reach out to us. Best, Ashley R., Social Media Manager
Beware. You are going to get nickle and dimed from this company. They bought out the other security company I started out with $49.99 a month. I don't need security monitoring and I don't use it, but I get charged for it anyways. The city where I live requires 24 hour fire alarms on businesses. I am getting overcharged and I don't have a choice. Which leads me to the second problem. About a year ago their system (they tell me it's mine) isn't working. Alert 360 "fixes it" and charges me over $300. But, they "kindly" charge me an extra $2.94 a month for a 2 year contract. I don't trust them. Just received a bill for an extra $357.00 and a $5.00 late fee! About 2 months ago, my system (THEIR SYSTEM!!) starts beeping crazy several times a day. They tell me it's going to cost over $300....!!!! I didn't have a choice but to let them fix THEIR SYSTEM and charge me for it!! I am stuck for another year. Don't make my mistake, find another company. I warned you. Sincerely, Jeff Lloyd MBA
Thank you for providing your feedback, Jeff. We set a high standard for ourselves and are truly sorry to hear you don’t believe that standard was met in your interaction with us. A member of our leadership team has made multiple attempts to reach you to discuss the options we have available. Please return our call at your earliest convenience, so we can work to find a resolution. Best, Ashley R., Social Media Manager
Alert 360's app makes it easy to ensure your home stays safe while you are on the go. Their help and support team are always professional.
Thank you for your review, Kate. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
I have been trying to contact you for many hours since this afternoon to no avail. I'm told someone will contact me and no one ever does. If I do not get to speak with someone tomorrow I will seek another security system
Thank you for providing your feedback and letting us know about this issue, Doris. The department you were leaving messages for was not in during the hours you attempted to reach them. For future, we would encourage you to select the option to speak to an available agent, and they'll be happy to assist you with any questions you might have. Thank you for the opportunity to resolve this for you. Please don't hesitate to reach out should you need anything moving forward. Best, Ashley R. Social Media Manager - Alert 360
Update..in response to the misinformation written in their reply, I am 7 hrs away in total from the properties before mentioned. They were informed that I would be there on October 9. No representation of alert 360 showed. I was there for 12 hrs trying to save the property located there. VM is not full, and I had a heated conversation with a representative from their company that offered only a release from contract. To little to late, and the bigger point of my complaint is to help prevent other customers of theirs to experience what I have. One situation alone did not alert me to the pattern. Most customers only have one property under their service. Alert 360 is not only outright dismissing the possibility of it being compromised without investigation, but they have exibited cognitive dissonance to it and outright defensiveness. I have provided all requests twice now. Their own employees confirmed that system was showing armed during the 3 hour breakin prior to alarm going off. Camera footage shows perpetrators went in and out of a security defined protected area. Alert 360 did come out and do a post breakin inspection. At that time all equipment tested good, but they up sold me on additional equipment at both properties. All of which failed again in the same manner. To clarify the statement of being compromised is a reference to their system which may or may not involve internal as they assumed I was referencing. It is clear that their equipment is being bypassed not only through entryway protection but also motion detectors inside of the home located directly in path of perpetrator movement. I ask you this. How does a fully armed and service connected system that was apparently functioning properly not detect 6 different perpetrators plus their dog walking directly in front of motion detection connected device for 3 hrs and never trip their alarm system? You can also add the front door was also not tripped although tested by alert 360 as fully functioning after the breakin at 424 apple wood location. They entered and exited for 3 hrs and system stayed armed and detected nothing. I strongly recommend avoiding this company and highly recommend to disconnect service. A contract break penalty would have been cheaper than the losses and the stress all of this has caused me. What service was provided for the monthly fees that were paid every month when their system is clearly compromised in some manner? What service did they provide for the monthly fees that were paid when their equipment is a joke to the thieves like the ones that broke in to that property? The fully accurate answer is...none. Their defensiveness, denile, and complete lack of concern for their customers safety over their self preservation is disturbing and appalling. Description of Complaint: 3 properties with a total of 6 break in's. 901 s 11th st. System failures after system check and/or repair caused loss exceeding $8000.00. no insurance and as such no alert 360 assistance for loss. 424 apple wood, breakin captured by trail camera showed 3 plus hours of alarm bypassed by perpetrators causing near 1000.00 in loss again a few months after repair/check/upgrade. 2805 nw 23rd breakin with motion detector failure to detect just months after upgrade/repair/test of system with additional contract and monthly cost and installation and equipment cost. Damage to property but loss again caused by system failure. Their system is either inept or compromised and has caused me 1000's in loss . System upgrades each time still produced system failures that allowed perpetrators to have not only access, but extreme extended access to what should have been a secure location. I have come to the belief that their company/system is compromised, but discussion of the possibility is met with cognitive dissonance and dismissal. All reports made and provided with photos , case numbers and arrests were made. This company has failed to meet any generally accepted basic expectations of security. For 3+hours motion detector and front entry failed to detect 6 people entering and exiting with system fully armed and system monitoring unaware. Alert 360 is either inept or compromised and the only loss being absorbed is by myself and my family. The normal expectations commonly expected are not met because of system failures or compromised systems. At this time I demand compensation for my losses, refund for equipment and equipment upgrades where promises failed to meet normal expectations, refund of monthly service for all 3 properties since first system failure caused losses, cancelation of contracts w/o penalties, and detailed response to address the possibility of compromised systems to help protect others from similar loss. Desired Settlement: Refund
Alert 360 prides itself on industry-leading customer service and state-of-the-art equipment, and we would never want a customer to have a negative experience. We have researched this claim based on the limited information we have received, and have requested evidence of a loss such as an inventory list of items stolen, a police report, and insurance claim or any other form of documentation substantiating a loss. To date this information has been provided. We have attempted to contact Mr. Sproat to discuss this matter and our calls have not been answered and his voice mailbox is full so we are unable to leave a message. Additionally, no evidence has been provided that would indicate any Alert 360 employee was involved in these incidents, and we will cooperate fully with authorities. We have offered to conduct a post-burglary system inspection which is standard protocol in the event of a burglary, however that request has been denied by Mr. Sproat. We remain Interested in conducting an inspection of Mr. Sproat’s system as soon as possible, and we request a copy of the police report as well as an insurance claim so we may fully investigate this matter. Until this information is provided, we consider this matter closed.
Excellent alarm company. Techs are polite, competent and quick, and telephone customer service is excellent. It's easy to reach a human being who can actually take care of the issue you phoned about. What a relief!
Thank you for sharing your experience, Karin. Customer service is incredibly important to us, and I'm happy the Alert 360 team provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Absolutely the best alarm company💯. I have had a couple of issues, but they fixed it as soon as possible. The workers are also very professional.
Thank you for your review, Sandra. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Great experience, Joel was professional, personable and efficient. He answered our questions thoroughly and to the degree necessary the gives the responses we needed. Our system was enhanced with an additional equipment. He ensured all critical sensors and zones were verified and working. No issues after more than 15 hrs with this company. I would call and request this particular technician again if needed.
Thank you for sharing your experience, Joseph. Customer service is incredibly important to us, and I'm happy Joel provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Great job of upgrading the system. Great technician. Reasonable monthly fees
Thank you for sharing your experience, William. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
I have used 360 for over 4 years and they are professional, on time when needed, and very proactive to any alarms that may be triggered
Thank you for your review, Bobbie. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
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