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Is Alert 360 legit?
Alert 360 (www.alert360.com) has a 3.8 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Home Services and its reputation is mixed. Opinions are polarized: 69% rate it 4 stars or higher while 27% give 1 star; The business has replied to 30% of negative reviews; 14 of them were added in the last 12 months. Last updated 2026-09-03.
Excellent service. Personable and professional technician. Went beyond the original call for service and found a faulty telephone wire caused by our phone service technician. Dylan repaired entire system and insured all was functioning as designed before he left. Very impressive technician!
Reply from Alert 360 2022-08-15
Thank you for sharing your experience, John. Customer service is incredibly important to us, and I'm happy Dylan provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Thank you for your review, David. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
I had a great experience with the scheduling, replacing the control panel and the installation of the new surveillance video cameras by the installer tech Felipe. Felipe was great! He was very polite and worked well with me and my family as far as making us happy with the installation. If the cameras and how to operate the new control panel.
Reply from Alert 360 2022-08-08
Thank you for sharing your experience, Luis. Customer service is incredibly important to us, and I'm happy Felipe provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Another great experience! Frank is knowledgeable, professional, and great to work with. We had a really complex problem and Frank persisted, investigating it from all angles. He solved it!
Reply from Alert 360 2022-08-02
Thank you for sharing your experience, MB. Customer service is incredibly important to us, and I'm happy Frank provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Thank you for sharing your experience, Susan. Customer service is incredibly important to us, and I'm happy the Alert 360 team provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Tech knew his job and did it with expertise. Did not take long to perform the task and be on this way. Very polite and courteous.
Reply from Alert 360 2022-07-25
Thank you for sharing your experience, Evelyn. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
The technician got our cameras connected quickly. It was a great experience.
Reply from Alert 360 2022-07-18
Thank you for sharing your experience, Chris. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Very very pleased with the service. He came and tried and tried to get my camera to work and finally needed to replace the camera and then one of my other cameras was not working and he worked and worked until everything was working perfectly again. The service was excellent.
Reply from Alert 360 2022-07-18
Thank you for sharing your experience, Barbara. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Thank you for sharing your experience, Randall. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
The technician that came did a very good job and was very professional. I am very happy with the service I received.
Reply from Alert 360 2022-07-11
Thank you for sharing your experience, Kevin. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Over all Tina was friendly and excellent with are dogs. She was better with than most from other companies. Her work was excellent. We adored her.
Reply from Alert 360 2022-07-04
Thank you for sharing your experience, Linda. Customer service is incredibly important to us, and I'm happy Tina provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Updated review: Alert360 called and sent 3 techs to my house to complete the install and fix all the issues we had. the system is working great!
Always have issues during the installation. They do not double check to make sure the items are working properly....
Reply from Alert 360 2022-07-04
Thank you for providing your feedback and letting us know about this issue, Alberto. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Thank you for the opportunity to resolve this for you. Please don't hesitate to reach out should you need anything moving forward.
Best,
Ashley R.
Social Media Manager - Alert 360
Thank you for your review, MD. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Christopher was prompt, efficient & professional. He took care of my problem.
Reply from Alert 360 2022-07-04
Thank you for sharing your experience, Terri. Customer service is incredibly important to us, and I'm happy Christopher provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
technician ( young David) did a great job installing my alarm system.
Reply from Alert 360 2022-06-28
Thank you for sharing your experience, Hoai. Customer service is incredibly important to us, and I'm happy David provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Thank you for sharing your experience, Harry. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Robert was amazing. He came and was able to immediately identify the problems, resolve it, and was very pleasant in doing so. Thank you. Great experience.
Reply from Alert 360 2022-06-28
Thank you for sharing your experience, Dionne. Customer service is incredibly important to us, and I'm happy Robert provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
Thank you for your review, Sherilyn. We're happy you've chosen Alert 360 to protect you and your loved ones. Please don't hesitate to reach out should you need anything in the future. Best, Ashley R., Social Media Manager
Always trust Alert 360! Fortunate to be with this company for a long time even when it was branded as central security group. Joel was my technician. Prompt professional very informative personable and thorough. After near proximity lightning strike hit a home in the neighborhood, my garage door opener had to be replaced. The strike also affected my security monitoring to some degree. Joel came and assessed the problem and identified a unexpected patch that had downloaded the day prior. He then linked up my new garage door app to the appropriate security app related devices I wanted to have control over. This all happened in a short period of time. I am also relieved that they still followed Covid precautions during every visit. As you can see I was impressed enough to take my time (which is valuable)to leave a positive feedback for this company. Do your research and make your choice but mine has been made.
Reply from Alert 360 2022-06-07
Thank you for sharing your experience, Skip! Customer service is incredibly important to us, and I'm happy Joel provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
The gentleman that came was very knowledgeable and courteous. He diagnosed my problem, fixed the difficulty and showed me how to proceed in the future. Besides being early for the appointment, it only took him 15 minutes to correct. In my book that is a definite 5
Reply from Alert 360 2022-06-07
Thank you for sharing your experience, Dr. Bowers. Customer service is incredibly important to us, and I'm happy your tech provided such great service! Please don't hesitate to reach out should you need assistance in the future. Best, Ashley R., Social Media Manager
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