Alibaba.com connects buyers and suppliers from around the world
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Is Alibaba.com legit?
Alibaba.com (www.alibaba.com) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 52% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services.
However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
Auto-generated from all reviews of this business. For reference only.
I bought a beautiful Fake Rolex from Alababa , it's like a retarded watch I set the time wind it to full capacity its sometimes a day early or a day later runs fast and stops in the middle of the day , I waste my money I hate this rotton of en company ,it's garbage only for show ...
Reply from Alibaba.com2026-09-08
Hello, we’re sorry to hear about your disappointing experience with the watch.
Product authenticity and quality concerns require review against the order details and supporting evidence before any conclusion can be reached.
Please contact our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz and provide your order number, so the case can be reviewed.
Thank you for bringing this to our attention.
Everything went smoothly and successfully. The package arrived in less than 15 days,as described. The radio was well packaged and mechanically undamaged
I spoke with Portia, Not able to help me at all, she keep giving same suggestions that i already said are not working! The customer service is not helping , is just suggesting me same time overall that do not work. Very time consuming and do not leads to a solution. Also it looks an AI because how a human ca keep repeating same tings when i states that are not working? Awfull.
Reply from Alibaba.com2026-09-07
Hello Davide, we’re sorry that the repeated suggestions did not address your issue and made the support process frustrating. We have located your issue and are reviewing the details carefully.
Please rest assured that we have escalated your case to the appropriate team. The relevant team would review the situation further and contact you as soon as possible with an update.
Thank you.
BUYERS GUIDE: HOW TO PENALIZE ALIEXPRESS / ALIBABA VIA YOUR BANK (CHARGEBACK)
Dear buyers! If you open a dispute on AliExpress or Alibaba and it gets closed in favor of the seller, or if the Alibaba/AliExpress Group intentionally drags out your case to critical deadlines while looping you through useless automated bots — DO NOT WASTE YOUR TIME ON THEIR CHATS!
IMMEDIATELY FILE A REQUEST WITH YOUR BANK FOR AN INVOLUNTARY REFUND VIA CHARGEBACK!
REAL CASE STUDY (Consumer Fraud & Contraband Suppression in Latvia):
I purchased an electric motorcycle for $2,550.00 on Alibaba. The seller shipped it under a fake customs declaration as "30 kg of batteries" via a shady grey-import scheme to bypass EU laws. Upon arrival in Latvia, the official state register (CSDD) strictly denied registration of this illegal vehicle.
I recorded a video using my secure state digital key (Smart-ID) logging into Latvija.lv and CSDD registers to prove this vehicle is a piece of contraband. Instead of refunding my money, Alibaba's bots started looping the dispute, demanding non-existent documents and systematically deleting my uploaded screenshots from the chat. I bypassed their corrupt interface, filed a chargeback via my bank Citadele (Riga), and froze the seller's account. Alibaba immediately forced the seller into blocking because the interbank arbitration smells of high risk!
What you need to do to fight back:
1. If you paid for your order using a Visa or Mastercard, gather a solid monolith of evidence (your invoice, screenshots of the chat, photos of the defect, and proof of the platform deleting your uploaded files).
2. Submit a chargeback request in your online banking application under the category of financial deception/fraud (Consumer Fraud / Goods Not Received / Non-Conformity).
3. Do not be afraid of their automated timers or system rejections — your bank will handle everything for you! The international Visa/Mastercard network will forcibly deduct the entire amount from Alibaba's accounts in your favor.
Remember: for every single forced chargeback, the card network automatically fines Alibaba Group a merchant penalty of $30 to $50. When hundreds and thousands of us start turning to our banks, they will lose millions of dollars in processing fees and risk losing their payment gateways in Europe for sheltering scammers and contraband. Protect your rights and take your money back through interbank law!
Reply from Alibaba.com2026-09-07
Hello oleg, thank you for your feedback. Based on your order information, we have located your case and are looking into it.
Please rest assured that we have escalated this matter and the relevant team will contact you directly. We’ll prioritize your case and work closely with you to handle it—and also improve our service for future orders.
Thank you for your detailed feedback.
Made a purchase of a 12.3in android radio from Shenzhen Jeta Industrial Co., Limited on ALIBABA Order #308986526501020422, this radio was supposed to fit in a Toyota Corolla cross hybrid and work without any modifications, when the radio came there were no fitting instructions and it couldnt be fitted, i contacted the seller's rep Yang Yang who created a whatsapp group chat for an engineer to assist me, after a long back and forth it with the engineer asking me to use 3m tape and screws to fit the radio it was agreed that the radio wasnt going to fit as described so i should apply for a return and complete refund, i told this to the seller and she told me that they had approved a refund and return, i asked her for the return label information that i could return the radio, she never sent it, the engineer contacted me on whatsapp and gave me some shady instructions to return the radio, alibaba always tells you to conduct business in their chat, i never received proper instructions from the seller, i raised the issue to dispute on alibaba submitted my evidence, later alibaba dispute informs me that the case does not qualify for a refund and that i should get $0.00. after the seller agreed to refund me because they agreed that the radio couldnt fit as described.
Reply from Alibaba.com2026-09-07
Hello, we’re sorry to hear that the radio did not fit your vehicle as expected and that you did not receive clear return instructions after seeking assistance.
Please rest assured that we’ve successfully located your order and your case has been escalated to the relevant internal team for prompt attention. We will try our best to resolve this matter efficiently, and will keep you updated on our progress.
Thank you for bringing this to our attention.
I paid, they never delivered, no money back, no answer.
I ordered a fold out butterfly house from Europa. Before i paid for house and shipping they promised delivery on site. After i paid they said they would deliver to a french port and i had to take care of transport and customs. Turns out the house does not confirm to regulations and cannot pass through customs. I asked my money back and they do not answer my messages anymore. Legal action is impossible. I lost all my money. Even with Ali baba customer guarantee and insurance. When you buy something in china, you are Lucky if it gets delivered. Next time i will go to a casino.
Reply from Alibaba.com2026-09-07
Hello, we're truly sorry to hear about your experience and understand how frustrating it must be when the resolution process doesn't meet your expectations.
We would welcome the opportunity to look into this further. Please reach out to our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order number and any additional evidence you'd like us to consider, so we can conduct a proper review of your case.
Thank you for bringing this to our attention.
I have been utterly scammed by the customer service. 5 different agents promised me a supervisor would email me back, but it was all a lie. No one ever replies. Order Number: 304691843501023559. I demand a senior manager to review my case and contact me immediately.
Reply from Alibaba.com2026-09-07
Hello, thank you for your feedback. Based on the order number, we have located your case and are looking into it.
Please rest assured that we have escalated your case to our senior team, who will review your case directly.
Our senior team will contact you as soon as possible with an update.
Thank you for bringing this to our attention.
The stuff may be cheaper but if anything's not right then it's a nighmare. Until this episode I've always had respect for China and the Chinese. I've visited China a number of times and my wife is Chinese.
A faulty watch was delivered to me three days ago and over those three days I have wasted hours attempting to communicate with them in a straitforward manner. I think they are mostly using AI to respond. Their chat line is the issue. They offer to help but you just go round in circles. They respond and provide information on what to do on two separate parts of the screen. When you ask something they may come back with an unhelpful answer on not come back at all. I followed all their prompts but they change the person on the other end and you have to start again. On the day of delivery I asked if it could be exchanged. No response to the question. It seemed the only option was to follow a return and refund procedure. I got nowhere. None of this was my fault but they treat me as if I'm a nuisance and in the wrong. One of their rude comments was 'What else do you want to complain about? You just need to follow the platform' I thought I had followed their instructions. I haven't found anything called 'platform'. (I've noted that the word 'platform' is used in a number of the positive reviews on this site and it makes me suspicious as to their authenticity. Because I was spending so much time waiting for their responses I asked them to put it clearly in an email. But their emails just refer me back to their chat page. They have said I will have to pay for the return unless I take it to one of their collection places. They have failed to tell me where to take it, just hope it's not China. I could go on but you will be bored. I just hope I may now get someone respctful and helpful on my case
Reply from Alibaba.com2026-09-07
Hello, we’re sorry to hear that the watch arrived faulty and that your attempts to obtain clear exchange or return instructions left you feeling frustrated and unsupported.
The available return options and any applicable shipping costs need to be reviewed against the specific order details. Please contact our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order number so the case and return instructions can be reviewed.
Thank you for bringing this to our attention.
There is only one goal - Chinese companies to receive money for very low quality goods.
Reply from Alibaba.com2026-09-07
Hello, we're truly sorry to hear about your experience. We would welcome the opportunity to look into this further.
Please reach out to our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order number, so we can conduct a proper review of your case.
Thank you for bringing this to our attention.
My approved refund of USD 1,200.02 for Case #1000386140050 has been stuck since August. The system keeps throwing "Refund failed" errors, and customer support keeps sending generic responses. I have submitted official bank verification proving my IBAN is active and ready for a manual EUR SWIFT transfer. I require the Executive Escalations Team to override the system lock and issue the manual transfer immediately along with the MT103 document.
UPDATE (September 14): Still no progress or proof of transfer. Senior Support keeps sending generic "please wait" templates without providing the requested MT103 SWIFT document. The status remains stuck at "Bank processed refund" since September 2nd. I require the Executive Team to provide the MT103 document immediately so my bank can locate the funds.
UPDATE (September 19): Instead of resolving the stuck transfer or providing the MT103, Alibaba support is now endlessly looping my case between different agents (Edwards, Masha, Linda) sending the exact same "wait 1-3 days" template. The transaction is still locked before "Refund Sent".
Reply from Alibaba.com2026-09-04
Hello Iva, we’re sorry for the prolonged delay and the frustration you’ve experienced. We have located your case and identified the refund processing issue.
Our senior team will contact you directly through your registered contact details to continue the review and discuss the available next steps securely.
Thank you for your continued patience.
Alibaba is global leader, best in customer service. Always improving, love the platform. Sellers on here a very trustworthy, when I have an issue, Alibaba refunded a fair amount, so I always have good thing to say about Alibaba.
I tried to buy an second hands car...than the seller wanten to steel my money and sended me his extern bankaccount number. Almost lost 1500 USD dollar!
So People watch out for this scamp!
Reply from Alibaba.com2026-09-03
Hello, we're sorry to hear about the difficulties you've experienced with your transaction. Your concerns are important to us, and we appreciate you bringing this to our attention.
To help us look into your case more thoroughly, please reach out to our support team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with more information. This will allow us to take the appropriate next steps.
Thank you for helping us improve the platform.
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