Alibaba.com connects buyers and suppliers from around the world
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Is Alibaba.com legit?
Alibaba.com (www.alibaba.com) has a 3.0 out of 5 rating on OK.one, based on 949 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 52% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-10-24.
What reviewers say
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Most reviewers were somewhat happy with their experience overall. Consumers frequently highlight the smooth purchasing process, highly efficient communication with suppliers, and consistently good product quality across all multiple orders. Many buyers also deeply appreciate the helpful support provided by agents, secure packaging, and reliable tracking services.
However, some customers also noted significant issues with severely delayed shipments, unsealed boxes, and missing components. People additionally mentioned receiving defective items, encountering unhelpful sellers, and facing difficult obstacles when requesting refunds or resolving disputes. Others expressed deep frustration regarding inadequate customer assistance when serious problems suddenly arose with their valuable purchases.
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The overall experience was excellent. The product quality was very good, the shipping was fast, and the packaging was secure. The company provided excellent communication and professional support throughout the whole process. A special thanks to Claire for her responsiveness, attention to detail, and great customer service. The OEM service was also handled very well, making the whole ordering process smooth and efficient. I’m very satisfied with the experience and would be happy to work with them again.
Order 31454056501041209
30399320501041209
Anqing Yisen Medical Supplies Co., Ltd.
I am writing this review to warn every honest buyer about Alibaba Trade Assurance. As a business owner, I have completely lost trust in this platform.The dispute resolution system is a complete farce: Decisions are made automatically without anyone actually reading the uploaded evidence. I was forced to repeatedly re-upload the exact same screenshots and chat proofs over and over again, yet the mediators completely ignored them and issued an automated $0.00 refund decision. The case facts are crystal clear:Seller Misconduct & FCA Breach: I ordered non-medical cosmetic salon goods (disposable bed sheets). Under FCA terms, origin export clearance is strictly the Seller's duty. The Seller (Anqing Yisen Medical Supplies Co., Ltd.) misdeclared the goods under a medical license. When I asked for the export documents on September 7th to resolve the issue, the Seller explicitly refused to cooperate or show me the paperwork. Forwarder Failure: The freight forwarder collected $768.00 USD, failed to deliver the shipment, and tried to demand unauthorized surcharges ($500 for medical licenses and $576 for medical classification surcharges). They even admitted in writing: "There are no customs clearance documents", but uploaded an unsubmitted, unstamped draft with empty registration fields as "proof".Neither the Seller nor the Forwarder acted properly or submitted valid, stamped customs documents to clear the shipment. Yet, Alibaba completely abandoned me as an honest buyer and automatically decided on a $0.00 USD refund.If Alibaba allows sellers and forwarders to withhold documents, misdeclare goods, and keep the buyer's money while ignoring clear evidence, Trade Assurance is useless. Everyone must ask themselves: Can you really trust Alibaba with your hard-earned money? I demand an immediate manual review by a Senior Supervisor and a full refund for both the goods and freight charges. If this is not resolved, I will enforce a bank chargeback and submit a formal complaint to the Hong Kong Consumer Council.
Order / Dispute Reference:
Reply from Alibaba.com2026-09-29
Hello, we're truly sorry to hear about your experience and understand your concerns regarding the customs-clearance.
Based on the order number, we have located your case. Please rest assured that we have escalated this matter and the relevant team will conduct a detailed review of the associated details and contact you directly.
Thank you for taking the time to share your feedback.
Beware, purchases aren't "safe"
Firstly, worst case of all: Ordered DC generators from Chongqing Xinbate Machinery Co., Ltd. Received the generators. They were much bigger and more powerful than the ones ordered, and were unfit for their application due to being oversize. I asked the seller for a swap or refund, but he refused, and begged me not to open a refund. Decided not to press charges as the generators generally did seem like a bargain. Fast forward three months, I found an alternative application, and as I get to use, generators don't work. What Chongqing Xinbate Machinery Co., Ltd. stated to be "minumum chargine voltage is 64.8V, and the maximum is 86.4V." turns out to be "Our engineer said that this generator can only charge batteries with a maximum of 70-71V,". Seller is refusing to cooperate on any form of compensation or refund, and I have no use for a "72v generator" which can't charge a 72v battery. Decided to contact support, but they rid themselves of all responsibility, since 30 days have passed, something along the lines of "you can try to reach an agreement with the seller" and since 60 days have passed, I can't even leave a negative review for the supplier who ships random crap around, so he can continue leading his scam business through Alibaba, everyone is happy and making profits, customer isn't important.
In other cases, whenever anything goes wrong in an order, opening a dispute is a real hassle. Don't even try it if you don't have bulletproof evidence. Not a single time did they acknowledge seller's fault and refund the money. Average dispute time is probably 15-30 days, even when seller is clearly at fault, for example
a) Ordered very cheap solar panels, seller disappeared. Messages aren't read let alone answered. To the dispute team he provided some random photos of materials and a lousy explanation that some machine broke down. According to prior agreed upon terms, he had to compensate my container holding charges, but of course, the seller didn't answer anything. In the end, wasted 3 weeks, held my container for 3 weeks which incurred a heap of surcharge, and Alibaba kept their 3% credit card fee.
b) Ordered parts for an excavator, VERY clearly specified what I needed in the order. Supplier sent 1 track instead of 2 and the other item he sent was incomplete. Still, took me weeks to get the refund settled.
Basically it seems like they are doing all they can to make life easy for sellers, and making refund process as difficult as possible so little people go through with it.
And the rating system is a literal scam. I understand why refunds might be time-limited (funds release and so on) But there is NO REASON at all to limit reviews to 60 days, when you oftentimes need more time to even get the item shipped to your door. And even so, if an item I bought a year ago breaks due to lousy manufacturing, I should absolutely have the right to write a bad review for the item, but of course, this would damage sales, so Alibaba doesn't permit it, instead, we give the users illusion of "safe" purchases which aren't safe at all.
Reply from Alibaba.com2026-09-28
Hello, thank you for writing this out in such detail and we totally understand how frustrating it must be when the resolution process doesn't meet your expectations.
If you're willing to share your order details, please reach out to our support team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order number, and any supporting documentation. This will allow us to look into your case more thoroughly, and take the appropriate next steps.
Thank you for the thorough feedback.
Perderte tutti i vostri soldi !!! State alla larga
Sono 22 giorni che li contatto in tutti i modi possibili , chat , mail e loro cosa fanno ??? Da 22 giorni mi rispondono che sarò ricontattò entro 1/3 giorni lavorativi !!! Sito truffa state alla larga se non volete perdere soldi . Allego mail
Hi Customer,
Thank you for contacting Alibaba.com.
Our team is currently reviewing your case and actively coordinating with the relevant departments to resolve it as promptly as possible. We understand that waiting for an update can be frustrating, and we truly appreciate your patience during this time. You can expect a detailed follow-up from us via email within 1 business day.
In the meantime, if you have any further questions or additional information to share, please feel free to reply directly to this email and I will continue following up.
Thank you for your understanding and cooperation throughout the process.
Reply from Alibaba.com2026-09-28
Hello daniele, we understand how frustrating it is to wait 22 days.
Based on your order information, we have located your case and your case has already been escalated to the relevant team. We will keep you informed of any developments.
Thank you for bringing this to our attention—and for your patience.
Great experience so far, though there are sellers who doesn't meet all the client needs but after doing somme research it's definitely worth the business
I bought a digger 7000 dollers . It turned up batterd. Rusty. Aircon draining the battery. Now the boom stuck in one position. Not getting anywhere
Reply from Alibaba.com2026-09-28
Hello, we're sorry the digger arrived in that condition — damage, rust, and a boom that no longer moves.
Please reach out to our support team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order number so we can look into this further and advise the next step.
Thank you for bringing this to our attention.
Hanno davvero superato l’assurdo oltre ad aver bloccato il mio rimborso , essendo stato truffato da un venditore che ha mandato un telefono falso adesso per evitare di effettuare il rimborsano mi mandano questa mail : Thank you for contacting Alibaba.com. This is Craft from Alibaba.com Customer Service Senior Team. This email is regarding your concern about the issue with order 29584408501048858.
We understand the frustration this may have caused and want to assure you that we are working on resolving it for you.
Regarding your issue, here is the proposed solution:
Sorry, due to your refusal to make payment, after verification by the team, the refund cannot be processed.
If you have any objections to the proposed solution, provide additional information, or have any other questions, please feel free to reply to this email.
Thank you very much for your cooperation and support. We cherish you as our precious customer always and may you the best.
Best regards,
Dove mi incolpano di essermi rifiutato di pagare un qualcosa , che non si sa’ cosa sia !!! State attenti a questo sito sono dei truffatori non comprate nulla o perderete o vostri soldi
Reply from Alibaba.com2026-09-28
Hello Daniele, we're sorry for the confusion caused to you.
We have located your case and your case has already been escalated to the relevant team. We will keep you updated on our progress. If you have any concerns, you may reply the email.
Thank you for bringing this to our attention.
Altri 2 giorni passati e nessuno ha fatto nulla , sono in questa situazione da 6 settembre con il rimborso di 650 dollari sospeso e non fanno altro che inviarmi sia qui nelle risposte che via mail questa risposta : Hello daniele, thank you for reaching out, and we're sorry for the experience you've had. We understand how frustrating it is to wait for a refund and to feel that updates aren't moving your case forward.
Please rest assured that your case has already been escalated to our dedicated service team and we will keep you updated on our progress. We’ll prioritize your case and work closely with you to resolve it .
Thank you for your patience.
Davvero ridicoli !!!
Reply from Alibaba.com2026-09-28
Hello Daniele, we're sorry — and we hear you: being sent the same reassuring message over and over while your refund sits unresolved is exactly the experience you should not have to put up with. This reply is not meant to be another loop.
For your refund issue, we have already escalated your case to the relevant team before and your case is in processing now. The team will review the hold and follow up with you with concrete findings rather than a generic update.
Thank you for calling this out plainly.
The site closes order 60 days after… Don't buy from them
The site closes order 60 days after shipment even if product is not delivered. In my case the product was rejected by usa customs and returned to china after a physical inspection. When it was reshipped the back to USA it was sent with parts missing from inspection on first shipment. Alibaba does not have a way to dispute it because it was closed by them long before I received it. So I have a worthless $16000 purchase with no support. The company selling the product will provide no support even though it was shipped by them door to door. The company Shandong Faster Machinery Co., Ltd. will not send me the missing parts saying it is my fault because I signed for the shipment and didn't note the missing internal parts.
Reply from Alibaba.com2026-09-24
Hello, we're sorry for the difficult experience you've had, and we understand how serious a $16,000 equipment issue feels for a business.
Please reach out to our support team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order number and describe the customs inspection, return, and reshipment timeline — the team can locate the order even after the protection period has closed and review what support options remain for the missing parts.
Thank you for bringing this to our attention.
Worst company out there. I have been trying to return an item under their 'easy returns' for TWO weeks nearly but they won't send me a free returns label to a local warehouse. STAY WELL CLEAR OF THIS COMPANY. They are scammer. They sell you products but then dont help when there is a problem. Customer services ADVISED me to escalate my case and that is so slow at resolving the issue. Now I have ANOTHER 5 days to wait before they say yes/no to the return. EASY RETURNS IS NOT EASY!! /
Reply from Alibaba.com2026-09-24
Hello, we're sorry for the frustration this return has caused. Two weeks without a return label, followed by another waiting period after escalation, is not what we want any customer to experience.
Please reach out to our support team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order number, and we'll check exactly where your return request and label are in the process and help move the decision forward.
Thank you for your patience.
La conferma che siete buffoni. Come faccio a contestare un'ordine entro 30 giorni se la spedizione della merce da parte del venditore dura 50/70 giorni? Siete d'accordo con la piattaforma per non pagare, gli screenshot delle mail dimostrano chiaramente che sono stato truffato e che voi siete compiacenti!!! LA PIATTAFORMA TRUFFA I COMPRATORI, ECCO LE PROVE CON LA VOSTRA RISPOSTA, VERGOGNATEVI, DOVETE RIMBORSARMI, CI SONO LE PROVE!!!
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Inviato da Libero Mail
Il 24 Settembre 2026 06:59:15 UTC Alibaba Customer Servi a scritto:
Hi Rossano,
Thank you for contacting Alibaba.com.This email is regarding your concern
Please kindly noted if you have any problem with the Trade Assurance order, you have to apply for dispute within 30 days after the order is completed, if it has been exceeded 30 days, you are no longer be able to initiate a dispute.
I will close this case.
If you have any further questions about this issue, please feel free to reply to this email and I will continue to follow up it until it is resolved. Thanks a lot for your great supports and continuous attention on Alibaba.com. We cherish you as our precious customer always and May you the best.
For other matters, you may visit Help Center to obtain relevant information. Or you may reach us directly through our Online Chat.
We would appreciate your feedback about our service
Thank you very much for your cooperation and support!
Best regards,
Kiarie
Reply from Alibaba.com2026-09-28
Hello, we're sorry for your experience and the confusion caused.
To clarify how the protection is meant to work: the dispute window runs from when an order is completed — which is after delivery is confirmed or auto-confirmed following shipment — not from the day the seller ships.
Please contact our support team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order number and the actual delivery time, so our team can investigate further.
Thank you for bringing this matter to our attention.
Poor company when you apply for a return or refund. All they do is repeatedly delay the refund process and send dozens of generic emails. They also do not have any understanding of selling laws or GDPR laws within the UK. I would absolutely never use this company again.
Reply from Alibaba.com2026-09-28
Hello, we're sorry your return and refund experience fell short in this way.
Please reach out to our support team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with your order number so the case can be reviewed further.
Thank you for your feedback.
I would strongly recommend anybody that is purchasing part of a business regularly to not use this platform.
I spent close to $350,000 using Alibaba, then one day they just disabled my account.
I had several orders that I had deposits paid on to suppliers, and Alibaba basically said "Sorry you can't use our platform anymore". Fortunutely I had a good relationship with my suppliers and i've been able to come off the platform and resolve it. If I had not, i'd be probably $20,000 down, with no help to refund or resolve.
Also, if you every have an issue that's over $200, Alibaba won't do anything to help you. On the surface they seem like they will with their "Insurance" or "Guarantees", but they'll just draw it out till you quit asking.
I shopped on Alibaba out of convenience, but after being in business for over 12 years, I've learnt my lesson.
Please, please, please go find suppliers independently.
Reply from Alibaba.com2026-09-28
Hello, thank you for sharing your experience, and we're sorry for the frustration you’ve experienced.
Please reach out to our support team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz with the your registered email and any open order numbers — the team can confirm the available protection path for the orders.
Thank you for the direct feedback; it is taken seriously.
crap platform, get error 110001 trying to order, and it then suggests i need to register but it won't let me, stupid piece of Chinese crap
Reply from Alibaba.com2026-09-30
Hello, we're sorry for the frustration this has caused — being blocked at checkout and then unable to complete registration is exactly the wrong way to start an order, and we understand the annoyance.
Please reach out to our team at https://ai.alimebot.alibaba.com/intl/index.htm?from=acYpMgJcEFKz and share the error code (110001), and the email address tied to your account attempt. With those details, our specialists can trace what blocked the order and the registration.
Thank you for your patience, and again, our apologies for the poor first experience.
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