Alltrue Feedback
I like being able to pick the items, wish they had more to select from at times. When I have had questions or trouble with an item, they (support people) are always quick to respond,
About Alltrue
Data updated- Website
- www.alltrue.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 101 reviews
- Replies to negative
- 59% (10/17)
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About this business
Alltrue is a membership for those who want to shop consciously and support brands that care about social and environmental impact. It’s a place to discover thoughtfully made products while learning, growing, and taking action on the issues that matter most. We are best known for seasonal subscription boxes, delivering 6–8 carefully curated products each quarter. Each box is filled with ethical, sustainable, and impact-driven items, from beauty and self-care to home goods, lifestyle upgrades, and eco-friendly essentials. Members also enjoy access to seasonal curated Markets and Add-On Shops featuring favorite ethical brands at up to 70% off, along with exclusive pop-up shopping events and educational content designed to inspire more mindful living.At our core, we are committed to making sustainable, responsibly made products more accessible and affordable. Every item is chosen from brands that prioritize fair practices, low-waste solutions, and meaningful impact, so members can feel good about what they bring into their lives.More than a subscription, Alltrue is a growing community built around shared values, thoughtful consumption, and positive change, with new perks and experiences added each season.
Written by the business, not verified by us.Is Alltrue legit?
Alltrue (www.alltrue.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 61% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 59% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-09-04.
What reviewers say
AI generatedMost reviewers were somewhat happy with their experience overall. Consumers genuinely appreciate discovering unique, sustainable products and enjoy supporting small ethical businesses through their subscriptions. Many people also express joy when opening the boxes, appreciating the thoughtful curation and the accompanying seasonal magazine. Some reviewers were not happy with consistently slow shipping times and frustrating delivery delays experienced over the years. Others mentioned missing essential customization notifications, which unfortunately resulted in automatically receiving unwanted items rather than preferred choices. Additionally, a few customers felt that the variety and quality of items have decreased recently compared to past years.
Auto-generated from all reviews of this business. For reference only.What people say
Long time happy customer!
The curated gift box always makes me look forward to a new season! I have been with Alltrue for years and am very happy with the service including being able to choose which items I want.
Great products
Love the products and their stories of helping women in needy countries
I love the most of the products Alltrue…
I love the most of the products Alltrue supports and sells but the delay in shipping for market orders is ridiculous. I am not expecting Amazon type delivery but the fact that I ordered over $200 worth of products in February and it still has not shipped yet is ridiculous. I keep on checking the status and I’ve emailed complaints in the past but it has not improved. I used to recommend Alltrue to friends and co-workers but they really need to figure out their logistics and communicate better for ordered made over 60 days.
Very disappointed with the selection
Reply from Alltrue2026-06-02
We're so sorry to hear you feel this way. Every item included in our curations is selected with care and intention, and we know that product preferences can vary from person to person. Member feedback plays a huge role in shaping future boxes, and we'd genuinely love to hear yours. After each seasonal box, we send out surveys to learn what our community loved and what they would like to see improved. The insights we gather directly influence future curation decisions, so we encourage you to participate if you're interested. We also regularly invite members to take part in product surveys and provide feedback on potential future inclusions. If that sounds like something you'd enjoy, please reach out to us at [email protected] as we'd be delighted to include your perspective. Thank you for taking the time to share your feedback. We truly value hearing from our members and are always looking for ways to make the experience better.
What I love/don’t love
What I love: commitment to sustainability/ fair labor etc. Company is very responsive to any issues you bring up which is a great quality. things that aren’t working for me: quality of boxes have gone down since this company went from causebox to alltrue. I used to really feel these boxes were fun and worth the money, but now I contemplate cancelling my subscription because the items are kind of blah. I really only have it because I appreciate the option to use the add on market which is awesome. But then I’m just spending more money. I don’t like that personalization box items go quickly at times making it really unfair because certain items you lost the chance on really early on in the choice process. Also shipping times for add on market is super slow!
A nice company to deal with
They are not prone to mistakes, but when they do happen they have made dealing with them and fixing things effortless and pleasant, with real human beings. The quality of the product’s has been excellent. My only quibble is that the Cause Box has the occasional inevitable beauty product [not my jam] but that’s just me. Not gonna rain on the parades of those for whom that’s a plus.
Variety
I have been happy in the past, but for the last 2-3 boxes I’ve had issues customizing my box. Also if I didn’t customize immediately, items were sold out.
Love the items
Love the items, but sometimes I feel there are many repeats and would like more variety. Overall, great love the stories behind it and feel that that really brings it all together. I would give 4 1/2 stars, but I don’t know how to do that on here!
Each Box is a Gift I Give Myself
I love getting these boxes! I often forget what I chose and so receiving it is like getting a gift. I most appreciate all items from Sembla and Matr Boomie as they are indicative of the countrys' of origin--in hand made quality, in use of locally available natural resources, and in support of local human resources!
Great Boxes!
I really like the variation of products in each box and that they are sustainable products.
I've been a loyal Alltrue customer…
I've been a loyal Alltrue customer since the early days of the pandemic. I absolutely love their mission and values, and their offering of products that align with those. Because of Alltrue, I've discovered so many amazing, ethical brands and products for myself and thoughtful gifts for others. The packaging is colorful and beautiful, and the magazine that accompanies seasonal boxes is always well-done and enjoyable to read. My only con with Alltrue is that shipping takes a very long time. With the new year-long format of their add-on shop, I am hopeful this will improve!
Really amazing products
Really amazing products! I keep many of them or gift them. It’s like Christmas opening the box every time.
Repetitive items
Repetitive items. Going to cancel soon.
Reply from Alltrue2026-05-15
While we truly appreciate the feedback, we are so sorry to hear of any current disappointment, and we hope we can turn things around! To provide a bit more information about our seasonal curations, in the past we would commonly offer 2-4 customizable choice products in each seasonal box, with the remaining products being the same for all members. In an effort to offer more personalization and variety, we expanded customization options to all six items. To make this possible, we’ve included a mix of exciting new products alongside returning member favorites. This allows longtime members to restock products they love, or may not have been able to choose previously, while also giving newer members the opportunity to discover popular items from past boxes that they may have missed. We truly value feedback from members like you, as it plays an important role in helping shape future curations. In addition to our end-of-season box surveys, we also have a product survey group that receives additional seasonal surveys to help guide future product selections. If you’d be interested in participating, we’d love to hear from you. Please don’t hesitate to reach out to us at [email protected]. Thank you again for sharing your thoughts and for being part of the Alltrue community!
Its ok but the product selections the…
Its ok but the product selections the last several boxes aren't great or are repeats.
I look forward to receiving my box each…
I look forward to receiving my box each season and love supporting women's business.
Missing items
Missing items , difficulty getting them, email not sent for pick up date etc
Reply from Alltrue2026-05-14
Hi Stephanie, Thank you for taking the time to share your feedback with us. We’re very sorry to hear that you’ve experienced a shipment with missing items and may not have been receiving your shipping confirmation emails. If an order ever experiences a fulfillment issue, you’re always welcome to contact us at [email protected] or through the chat feature on our site. This allows our team to resolve the issue as quickly as possible while also alerting our fulfillment center so the matter can be properly reviewed and addressed. Additionally, you should receive a shipping confirmation email each time an order ships, including tracking information for your delivery. A member of our team has reached out to you directly to help make this right, and we truly appreciate your longtime support and being part of the Alltrue community over the years.
I’ve gotten some really high quality…
I’ve gotten some really high quality full size products that I’ve rebought. It’s always a delight to open the pretty boxes they send!
Such a fun treat every season!
I love this. I am an annual subscriber and it’s so fun to pick out the products every season, and if there is nothing I personally want it makes great gifts! The quality of the items are great and it is always delivered in a timely fashion. I also love the market that they open each season as it means I can buy additional products from past seasons as well as new products to try.
I am not always happy with the choices…
I am not always happy with the choices and when something is sold out it is disappointing. I am considering not subscribing beyond this year. Items are also becoming repeated.
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