Super fast responsing customer support
I received my price match refund 7mins after a text was sent to customer support, on a holiday!
About Altitude-sports.com
Data updated- Website
- www.altitude-sports.com
- Category
- Shopping & Fashion
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 0% (0/29)
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About this business
Get up to 40% off your favourite brands, free shipping & hassle-free returns. New Black Friday discounts added daily. Shop our Black Friday deals today!
Is Altitude-sports.com legit?
Altitude-sports.com (www.altitude-sports.com) has a 3.8 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Shopping & Fashion and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-09-03.
What reviewers say
AI generatedReviewers had a great experience with this company. Customers frequently praise the exceptional customer support and helpful online assistance when managing returns, questions, or price matches. Shoppers also appreciate the wide selection of top-quality apparel and gear, noting that reasonable pricing makes purchases truly worthwhile. Consumers consistently find the general online ordering process very smooth and value the fast shipping provided by the business. However, some people mentioned experiencing frustrating delivery delays or physical orders arriving much later than originally promised. A few other customers were also dissatisfied with receiving incorrect items or facing unexpected fees during the return process.
Auto-generated from all reviews of this business. For reference only.What people say
Great customer service
Great customer service: quick, helpful, efficient. Good return policies, particularly if you're a member (there a regular discounts to become a member).
Altitude's personnel is knowledgeable…
Altitude's personnel is knowledgeable and super efficient. Smooth sailing all the way!
Efficient and professional
A plus service and team. Quick and professional
Happy with Altitude…
So far I'm very happy with Altitude Sports I purchased a coat for my wife for Christmas unfortunately it was to small. The return was super easy and I'm hoping the size I did purchase will fit better if not we have one more size to try hopefully they have stock as everything seems to sell very quickly.
Always the best customer service!
Clear instructions and service.
Outstanding customer experience
Very professional and courteous online support. The agent (Amy) took the time to assist me, asked the right questions , then applied a price match without any issues.
Great customer service
Great customer service! Very easy to work with and always get quality products as well!
I contacted Altitude Sport via email…
I contacted Altitude Sport via email and received an replyvack to my email within a couple of hours. Ryan went over and above by offering me free return as I was a first time customer asking for a refund. I will refer and shop Altitude Sport again and again as I was most impressed with their customer service.
My experience over the years - Excellent Service
My experience over the years has been that Altitude Sports offers excellent service on products sold by Altitude. Fast delivery, returns & refunds & a fast response time from customer service with any questions or issues. I did a fast Boxing Day order on boots I had my eye on, and immediately noticed wrong colour! Customer service (thanks Alex) set up a fast cancel & link to reorder with my preferred colour. Thanks Alex!
Huge selection
Huge selection, great prices, fast shipping
Great customer service
Great customer service! He was helpful and efficient. He reassures me with my purchase. I wish every company has this kind of customer service on Saturday morning.
Agnieszka
I have been a loyal customer of The Last Hunt for several years, and overall I am very satisfied with my experiences. My purchases have always been great value and the quality has consistently met my expectations. With my most recent order, I paid an additional fee for quicker delivery. Unfortunately, the package was not delivered within the expected timeframe. That said, The Last Hunt’s customer service was excellent. They handled the situation professionally and promptly refunded the extra delivery fee, which I truly appreciated. Mistakes can happen, but what matters is how a company responds, and The Last Hunt did the right thing. Because of their strong customer service and the consistently great value of their products, I continue to shop with confidence and highly recommend The Last Hunt to my friends and family. Agnieszka
There is no place to shop other than Altitude sports.
Great staff that is understanding and make the purchasing experience a fantastic one.
Horrible experience
Horrible experience! Ordered coat for my daughter for Christmas, ordered early November never arrived , blamed carrier , asked to reship item to new address closer to them in hopes of getting it in time , constant run around blaming 1 day ferry closure for waiting over a month , offered me 25$ off to repurchase same item to ship to new address worst experience ever gave 1 star coz no lower option !
NO DELIVERIES OR ITEMS RECEIVED! SCAM!!
No order received after waiting at home everyday for a week. I have wasted an entire week of my vacation being told it's out for delivery but clearly it is not coming. There is NO tracking information whatsoever, they cannot find the package and they will not isue a refund. I have lost hundreds of dollars at no fault of my own. This is not legal. SCAM COMPANY
Magical assistance
I had an issue applying a credit and could not solve it but Christophe fixed it in one minute. Chat was very easy to use. Might need to add a send button, tell the techies. Altitude is consistently a great site to shop on line along with Last Hunt, of course.
I’ve been a member for years…
I’ve been a member for years. Amazing selection, really good sales if you’re patient enough and as a member free returns so you never find yourself stuck with or regretting a purchase. I love this place
Price Match Policy Is Essentially Useless
I attempted to use their advertised price match guarantee. A competitor had the identical item with a 20% discount code displayed prominently on their homepage - available to all shoppers. Altitude Sports rejected the price match, claiming they don't honor competitor promo codes. Their price match guarantee sounds good on paper but is designed never to apply in real-world scenarios. ‐-----‐-----‐— J'ai tenté d'utiliser leur garantie d'ajustement de prix annoncée. Un concurrent avait le même article avec un code promotionnel de 20% affiché bien en vue sur leur page d'accueil - accessible à tous les acheteurs. Altitude Sports a rejeté l'ajustement, affirmant qu'ils n'honorent pas les codes promotionnels des concurrents. Leur garantie d'ajustement de prix semble bien sur papier, mais est conçue pour ne jamais s'appliquer dans des scénarios réels.
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