Amazon (www.amazon.com) has a 1.4 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I purchased a PVC sundowner from Amazon 6 weeks ago, the company they used was La Beautiful, when it arrived the quality was awful! So I returned the item through royal mail at my local post office next day, it arrived at the Manchester depot the following day, after 7 days still waiting for refund after 6 weeks, been back and to with customer services and reassured me that I would receive my refund, checked my bank today, still no refund, I am really disappointed in Amazon, £86.99 is alot of money to loose, please do not purchase any garden furniture from La Beautiful as they say they haven't received the item, very poor quality. Debbie UK
F
Friend of Ted · 27 reviews · Experienced 2026-08-04 ·
★★★★★
Bought a radiator off Amazon..recieved…
Bought a radiator off Amazon..recieved delivery info that it would be delivered between 3-5pm...Then at 9.30 checked my phone again and it said that failed deliver attemt at 9 24am... when I checked thebtracking info it was being delivered in Adrossan som 200 miles from me. Rang Amazon spoke to a chap who couldn't understand what had gone wrong , and assured me it would be delivered that day. By 6pm it had not shown up so rang amazon again lwho was sorry for the inconvenience but there was nothing more they could do as it was a 3rd partselller Vathroom 4 less and delivery by stream. This morning woke up to another email from amazon saying they had been in touch with Stream and it would be delivered perhaps Monday maybe Tuesday....so I'm stuck again for anothern 2 days waiting on delivery during school holidays . Be warned check whi delivering the item your buying ...if its not here by Tuesday then the order will be cancelled....I would like to give them all 0 stars.
L
Lisa · 7 reviews · Experienced 2026-07-30 ·
★★★★★
On July 30
On July 30, 2026, I ordered two products and did not receive it. Instead, I received one item that I did not order. I contacted the customer service line and despite having received tens of email communication from this company, I was told that I did not have an email on file. This has happened two times prior and during one previous conversation with customer service, I updated my email address. Once I checked the website, I saw that my email address was not listed. I tried updating my profile to show my email address (same as before), the site's message read that another user already had that email address. Through much useless email exchange with this company, they insisted I was not user on this account, and specifically for this order. Not to mention that I used the same method of ordering products for several years, and recently returned an item using the same method. Lately, it's become hit or miss on whether I will receive my order or if the order is accurate. Several years ago, I ordered an expensive coffee machine that I did not receive. This delivery was made days earlier than scheduled, and I was out of town for business. When I received a message that it was delivered, I immediately called customer service to inform them no one could receive the package because they delivery date was confirmed for two days later. I asked them to return to pick up the delivery and they did not.
This recent experience has been horrific. This company is so busy making money and expressing customer satisfaction, except that the customer satisfaction is obviously just a script, and based on their understanding of what customers need, but does not include much on how to resolve email address disputes by tracking user accounts, determining account authenticity, errors in emails, accounts, etc.. I have not received a refund and I still have a product that belongs to someone else. No guidance has been provided on what to do with that product. I have shown photo evidence that I received this item and not the items I ordered, and I still have not received my refund. When this company responded to my inquiry email, they greeted me by a different name that was not listed on my invoice. They called me by my nickname which is included in my personal email address that I have used to previously communicate with their customer service reps. Unfortunately, I will contact BBB based on this experience and unresolved transaction. Whether they side with me or not, at least it will be worth the $77, and creating awareness and give the pause on how to treat customers beyond verbal scripts.
I would leave less than 1 star if possible, absolutely useless call centre customer service, wont pass to a manager or anyone else, told we would have a call bnack, then come back in 24 hours, then 48 hours after my account was blocked by them,
J
JT Petty · 18 reviews · Experienced 2026-08-05 ·
★★★★★
Amazon shipping has gone to crap
Amazon shipping has gone to crap. Two day shipping used to be great and reliable. Now I can't count on it. More often that not, items get lost, or show up days later. I can not depend on them any more. I am now questioning my Prime membership. I may have to take my business elsewhere.
D
David Bundy · 85 reviews · Experienced 2026-08-05 ·
★★★★★
Absolute disregard for the elderly and disabled
I am in my eighties, disabled and with a heart condition. I regularly order from Amazon because there is no other way to order heavy items. Today I had two deliveries by DPD who were excellent and put the topsoil inside the gate for me. But when the Amazon driver came and I asked if he could do the same, he simply said why should I and subsequently abused me when I tried to insist. I am staggered that Amazon has 1.6 stars. Needless to say my wife and I will be looking for an alternative onine shop.
J
J F · 10 reviews · Experienced 2026-08-01 ·
★★★★★
WORST CUSTOMER SERVICE
I had one of the worst customer service experiences I have ever encountered with Amazon.
I contacted Amazon because one of my orders arrived with an empty product box. The first representative, Muskan, was unable to resolve the issue, so I requested to speak to a manager. I was transferred to Jian, who simply repeated the same information and was rude and dismissive throughout the conversation. I found it difficult to communicate with him and ended the call.
I called again and spoke to another manager, Lowel, hoping for a better outcome. Unfortunately, I received the same unhelpful response. I also raised a second issue regarding another order that had been delivered without the product inside the parcel. What concerned me most was that Lowel appeared to know exactly which order I was referring to without asking for the order number.
To make matters worse, I was told that I needed to contact the police and obtain a police report before Amazon would investigate. Both items were sold and fulfilled by Amazon, so I do not believe customers should be expected to involve the police when Amazon is responsible for processing, packing, and delivering the orders.
What disappointed me the most was not just the missing items, but the complete lack of empathy, accountability, and willingness to help. I expected far better customer service from a company of Amazon's size and reputation.
I hope Amazon reviews both my cases, investigates the conduct of the representatives involved, and improves the way genuine customers are treated. Based on this experience, I have lost confidence in Amazon's customer service.
P
Paul Brady · 29 reviews · Experienced 2026-08-05 ·
★★★★★
Tried to log into my dads with my dads…
Tried to log into my dads with my dads (present) account and selected forgotten password got code but still didn’t work so I had to use my account to order part
Horrible. On the phone for 45 minutes verified username and password and approved through email. Tried to get them to close the PTO account because the previous treasurer didn’t transition things. Amazon went to close my person account.
So I got my taxes back, finally and I was all sorts of excited to be able to go to Amazon and purchase another iPhone since mine was unfortunately stolen recently when I went to Pizza Hut a few weeks back. The phone that was stolen I had purchased off of Amazon back in like February and I absolutely ADORED my baby. I had no problems except the only issue I seem to have had ALL THE TIME with you guys is the fact that y’all for some stupid reason don’t immediately take the money from my account like EVERYWHERE friggin else does. You wait. Which is completely idiotic. I just bought another iPhone 13 on July 31, 2026 and then bought another phone for my mama. Problem is you ended up shipping my moms which is why the transaction appears on my recent transactions, but my iPhone was never shipped and I was tired of going wtf? So I cancelled it. Usually if I do t have enough money you guys will repeatedly send me emails or text messages stating I need to revise my payment, whatever so you can ship it. You guys never sent me anything telling me the payment method used was declined or whatever. It doesn’t appear in my recent transactions either because it was never shipped and cancelled so technically I never was charged. So where is my 356 dollars that I supposedly “wasn’t charged” for?
H
Harry · 1 review · Experienced 2026-07-21 ·
★★★★★
Delivery and dispatches need to do…
Delivery and dispatches need to do better.
C
Confucius · 25 reviews · Experienced 2026-08-05 ·
★★★★★
Unprofessional drivers leave parcels unattended
Parcels left in the front entrance and the driver did not even bother to let us know by pressing the doorbell. We have been home all day.
This happens consistently and appears to be condoned by Amazon. The Amazon complaint systems blocks reports about poor driver/courier service.
A
Andrew · 18 reviews · Experienced 2026-08-04 ·
★★★★★
Delivery drivers just dump & dash
Without fail ALL Amazon deliveries are now just dumped and dashed. Deliveries are left in full view of anyone walking by and NEVER left in “safe places”. Drivers simply drop, or often throw, deliveries by the door and dash off.
D
David · 16 reviews · Experienced 2026-08-03 ·
★★★★★
I ordered a fridge....it came dented…
I ordered a fridge....it cane dented up...seller was non Amazon ?? !! insisted i pay for return....then return got lost seller kept my money. I have now uninstalled everything to do with Amazon....their business model sucks. Once were good now terrible. No.more money from me.
M
Michael · 11 reviews · Experienced 2026-08-04 ·
★★★★★
Hopeless and greedy organization.
Hopeless and greedy organization.
Their links do not work.
They promise the planet and deliver ash.
You cannot use their chat facilities (Sorry, there was a problem).
Request a call back (Sorry this service is not available now).
Waste of time.
L
Laurie · 2 reviews · Experienced 2026-08-04 ·
★★★★★
Package never received
Package never received. No refund. Amazon offered to contact the seller instead of giving me a refund. No response from seller. Fraud.
P
P Young · 1 review · Experienced 2026-08-03 ·
★★★★★
I use Amazon all the time
I use Amazon all the time. Not because I expect great deals, but I can find what I need without having to limp around a superstore. I have had my issues with delivery and quality, but not all the time - often everything goes well. Nothing's perfect. I would say there's a minor problem (slight delay on delivery, parcel left at door) with 1 in 3 orders, major (wrong or broken item) with 1 in 10.
I think the overall score for Amazon, and presumably for other companies, is driven artificially low by the simple human fact that people's drive to complain is much stronger than their drive to praise.
J
Jen M · 15 reviews · Experienced 2026-08-04 ·
★★★★★
Fraud noted on my account
Fraud noted on my account. Instead of removing the fraud, Amazon continued to bill my account despite the disputed purchase, then engaged in daily harassment in the form of nonstop emails telling me I violated their tos by being rude to their clueless and idiotic customer service staff. I hate this company with a passion.
p
pvl7206953 · 4 reviews · Experienced 2026-08-04 ·
★★★★★
Itartshion Water Pillow Amazon
Sharing my recent experience with Amazon US as an international customer.
Have ordered the water pillow. It says clearly 30 days warranty period. Have opened a return request on 29th day because it started to leak suddenly. Packed everything, printed the label , was ready to deliver it to DHL. But they cancelled my return on the next day because the warranty period has ended. I dont live in US, the package traveled 2 weeks. How do I suppose to recieve it, to test it , and to deliver it back within 30days. Thats ridiculous. I used aliexpress, I could open the return request within the warranty period and nobody cares how long will it take to return it back.
J
Judda · 58 reviews · Experienced 2026-08-04 ·
★★★★★
Amazon don't intend to improve, do they?
1 star is not just me being annoyed - it's because they refuse to improve, so clearly don't care. We all need to use alternatives where possible. In any case, we've all heard about how poorly they treat their employees.
I'm going to make a big effort from now on th use alternative suppliers AND ALSO PASS ON TO FRIENDS AND FAMILY, BY WORD OF MOUTH, MY CONTINUED DISSATISFACTION.
(It's about couriers ignoring instructions and dumping items in a public area - again!)
