Amazon (www.amazon.com) has a 1.4 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
Amazon is starting to be one of the most dishonest companies around. They sell things on the premise of tomorrow delivery. It's is never a tomorrow delivery. They literally only do that to get more sales. Terrible failing company with no trustable customer service. Stay away from Amazon.
I purchased a filter for my dyson fan (a cheapo $20. generic). I realized soon after ordering it (within five minutes) that I had ordered the wrong one, so I initiated a return and chose a quicker refund to my account balance. I dropped the unopened item off at UPS and usually I receive a notification from Amazon informing me that my refund will be processed within a few hours. Not this time. It's been six business days and when I check on the status of the return, it keeps changing. I contacted support yesterday and was informed that there was no doubt that my return would be processed today. "Rest assured, m'am, you will receive your credit tomorrow." I took a screenshot of the chat. No refund. In fact, they the status showed another delay and the refund now won't be processed for another 17 days!! I called customer service again and demanded to speak with a supervisor who told me "there's nothing I can do." I am a PRIME member and have been for years. He informed me the item came from China (as does 99.9% of the items sold on Amazon) and that I needed to wait for it to arrive there and be inspected. This is unacceptable. I am canceling my Prime membership- what's the point?
For a book that one is technically borrowing - KINDLE books are too expensive. A Kindle does NOT belong to any person that purchases it, I don’t believe most folks know that - Amazon could, if they wanted too, take it away from you. Kindle books should be, at minimum, half the price most of them are today.
I do not understand why the Amazon delivery driver(s) in my area cannot walk the additional 6 feet to leave a package out of site from the street. Rather than walking the 6 feet to my door, they leave packages at the end of the sidewalk which is in clear view of the street. I have lived in this area for 1 year and 7 months and it happens with almost every Amazon delivery. Zip code 33545.
Says item was left in my letterbox 19 minutes ago but I was sat right here. I informed Amazon immediately and they won't do anything for 2 days. I'm more concerned that Amazon says it was marked as delivered too early whereas the driver said it was put through the letterbox. Coincidentally the driver didn't take a photo which is the first thing Amazon asked for, so it smacks of fraud to me.
Yeah, they tried to tell me they needed an access code to get in the building which is impossible. It’s a single-family house surrounded by no others then the attempt to re-deliver never happened. No customer support except for a robot. Overall, I think Amazon really doesn’t give a shit anymore. They hire anyone, they probably sell the merchandise to their friends.
I'd say it's an average purchase, neither disappointing nor particularly impressive.
I ordered an item with early morning delivery (4am to 8am). They sent me a delivery notice and a photo of my package sitting somewhere in an open staircase at my apartment complex. Not at my door (first time for this non-sense). I called to inquire why it wasn't at my door and was told it was "in a safe place". Not sure where you live but out in the open with a hundred other residents is not what I consider a "safe place" to leave a package with merchandise in it. I asked where and was told I would need to go look for it. Are you kidding me (I'm being polite)? Since when is it a hide and seek game to order online? In any case the customer service rep couldn't do anything (big surprise - yes I'm being facetious). I asked for their supervisor and got the same run around. I asked for the next level and was told to contact a customer care leadership team number which I did. After explaining the incident a third time I was told it would be replaced the same day. I asked about that again and was told yes...the same day. Well it's two days later and all I get is "It's being processed". You got to be sh***ing me! I'm tired of them LYING to me as a loyal customer who spends thousands a year on purchases. I'm about ready to pull the plug on this racket. I can stand a lot of nonsense; however, what I won't stand for, what I'll never accept is a LIAR!
Moment Dextrad for Moto G 5G 2026 Back RFID Blocking Wallet Case, Green | PU leather, TPU interior, 5 card slots, cash/photo pocket, magnetic clasp, kickstand, 2-layer shockproof, scratch resistant: I placed this order yesterday, 8/3/26 for delivery today. 8/4/26. Imagine my surprise when I received a notification TODAY that it won't arrive until tomorrow. I know this sounds petty. HOWEVER, I signed up for Amazon for "guaranteed next-day delivery.". Now, when I place an order, at checkout it says "tomorrow delivery", and I spend the extra money to meet that "next day delivery", and it's NOT next day. I don't care if the seller or Amazon is at fault: I literally ordered an additional item so that THIS item would arrive today, and it didn't. Ok Amazon, you win this one. But you'll find my Amazon orders will dwindle from now on.
Tried to order a gift. Kept being told to reorder. They then locked my account for too many attempts. 3 days of inordinate amounts of time on the phone to try to get it unlocked, no joy. They kept telling me to log into my account to reactivate. What part of I CANT GET INTO MY ACCOUNT AS YOUVE BLOCKED IT Don't they understand? Promised on 3 desperate calls I'd get a call back from the specialist team..still waiting
You get what you pay for. It does the basic job and arrived on time, but the overall build quality feels fairly average. If you are looking for something simple, it's fine but don't expect anything exceptional.
Absolutely the worst! From 99% of my packages being delivered to another apartment, which I never get, to delays for missing packages. Their estimate time of arrival is never right! So don't expect to get your package on time, which makes having prime a waste of your money. They also like to sell USED items as NEW. I have bought several Blu Ray movies that have been shrink wrapped and not in their original cellophane, once opened you see nothing but scratches and smudges. I have had this happen so many times they are now requiring me to send in a photo ID to prove it's me, which I have denied since all the forementioned was their fault not mine. I have turn them into the BBB and to the State Attorney General, so I'm waiting to hear back from them. I Had packages today left at the wrong place, and I got an email stating they want ID before they will do anything about it... I'll be contacting them tomorrow for sure.
This isn't a lost package story. This is a story about a package that was out for delivery at 6:45 AM this morning on a guaranteed 7–11 AM overnight window — and somehow never made it to my door. It rode around on a driver's truck all day and got returned to the Fort Worth Amazon facility. My app? Useless. All it ever said was "expected delivery between 7 AM–11 AM." No updates. No alerts. No explanation. I had to call customer service just to find out what happened. Rep "Jay" told me it was returned to the facility — but couldn't tell me why, couldn't guarantee delivery tomorrow, and couldn't get me to a supervisor who could answer those questions. This is the third time this has happened on a paid overnight delivery. The package isn't lost — it shows up eventually. So something is clearly broken in the execution, and Amazon's customer service has zero visibility into what it is or how to fix it in real time. All I want is my package tomorrow, 8/4/2026. A 10+ year Prime member shouldn't have to write a public post to get that confirmed. Amazon — someone with actual authority, please respond.
Amazon has erased the negative reviews on books. You can only read positive reviews how worthless is that? Shame on Amazon
What a joke of a company ordered a log storage shed on amazon suppose to come between 31st of july and 3rd august i contacted the seller a waltons garden buildings the day before to arrange a time for delivery so i could get someone to receive the parcel they said they couldnt give a time so i then said can you make it after 3pm or give me a text to let me know time of delivery so i could get someone to the house yet again they said they couldnt so after trying my best to have someone there they decided to try a delivery at 11am no text so they took the item away amazon want nothing to do with the problem as its a third party item and waltons wont give you or arrange with you a delivery slot both amazon and waltons are scammers they take your money and dont deliver the goods and dont want to solve the problem by working with you so all parties are happy and the item can be delivered avoid both companies like the plague untrust worthy they lie they refuse to help and waltons are very rude
After being hacked on on my Amazon account i phone for help .The man did not seem interested and said Amazon would be in touch, many hours heard nothing. Phoned again first lady very unprofessional and couldn't help. Now getting worried phoned again second lady tried to help but couldn't and said Amazon would be in touch with instructions what to do. 24 hours heard nothing. Phoned again second man helpful and said he would close the account which he did 8 hours later. I found this service from Amazon to be very unprofessional and very poor considering I was being hacked and my money was at stake.
Best retail company in the world. Amazing service and unbeatable selection
I paid for Amazon Prime movies on my download’s and it got DELETED after 10 days AMAZON fix your site!
Amazon customer service now is disgusting. They barely speak English and do not solve problems. I am not going to order from Amazon again cause I don't want to deal with third countries customer service that is useless and irritating
They are splitting up the charges and confusing me as a customer. They don’t let me say truthful reviews or complaints. I feel like they are skimming my money. Not so great and everything is expensive.
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