Amazon (www.amazon.com) has a 1.4 out of 5 rating on OK.one, based on 214 user reviews collected here. It is listed under Shopping & Fashion and its reputation is poor. 80% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
This type of international commerce is not good for our planet, as we know, and we do not have a 'spare planet'. Amazon and likely should be forbidden by law. Take responsibility and do not use these horrible platforms with environmentally evil crap.
绝对荒谬。您支付 Prime 次日送达费用，4 天后您仍在等待送达，然后您联系客户服务，他们在您回复之前结束了聊天。曾经很棒，但在我最近在亚马逊的经历之后，我将取消我的 Prime。
3 times with 2 packages were NOT delivered !!! I have been a long time customer. First delivered to the wrong city, 2nd time, they NEVER showed up with the same package. Another package was supposed to be delivered today by USPS and stated in text message, UNdeliverable with no explanation from Amazon. Now have to wait another 24 to 48 hours again and again for my package. I will NEVER order from Amazon again !!!!!
The delivery guy that is here most of the time is an absolute nightmare. He was dumping packages on doorstep instead of in safe place, yet marking them as left in my safe place. Things have had to be sent back as we were out and came back to soaked items. We are on a main road, and there have been thefts in this area. I have a safe place round the back, but he refuses to use it. I even bought a weatherproof box which was sited behind a gate at the side, out of sight. A lot of this happens when we are in the house, he absolutely refuses to ring the doorbell, only giving a very light knock, that unless we are lurking around the front door, we simply do not hear, and neither do the dogs! He then gives us approx 10 seconds to get to the door - I have watched back on CCTV and timed him. This is a large house, so 10 seconds is not long enough to get to the door, especially if we are in the garden in summer, as my video doorbell often takes a few seconds to send an alert. I have complained several times to Amazon, and they keep promising he will be advised not to dump stuff on doorstep, and to use the doorbell and give us time to get to the door, but nothing has changed EVERY other Amazon driver can rind the bell and wait for us, or put packages in designated safe place, just not this guy. I ended up cancelling all my outstanding orders and my Prime membership, as it is just not worth the hassle any more. I spent a lot of money on Amazon, as this is a faily rural area and a lot of things are just not available anywhere nearby, but have re-ordered from elsewhere.
Good choice of products but let down by poor delivery. Despite someone being in the house specifically to receive delivery, the doorbell was not rung. Furthermore the delivery person completely ignored the standing instructions that we had given to leave the item inside the front porch, and instead it was left outside, in full view of the street.
I order from Amazon frequently. Lately what ever I order comes in twos. I get one delivered and then low and behold another one shows up for no reason because I only ordered one! I have been good enough to return the extra items I did not order previously. Then I ordered a vacuum. It's heavy and expensive. Over $400.00. I got one and then the next day another one showed up!! Now they have put over another $400 on my credit card! And the item is very heavy and I can't carry it! I am 74 yrs old and disabled so I can't take this someplace to return it! I told the driver and he took it but told me to cancel it online. You can't, you have to call. I called and got India. I could not understand the person and she had me on the phone for over an hour. I asked to speak to an American. No can do, they say they do not have the ability to transfer me to an American. So I'm stuck with these people who I can't understand, who don't understand me and the lie too! They told me they will cancel it and it won't be delivered again. WRONG! Then I get an email telling me they had a problem with today's delivery (yeah because I sent it back with the driver because I never ordered a second one!) and the $425 would be refunded in 5-7 business days! WHAT?? I don't have the product, I never ordered it, and you are holding my money! That is outright theft! Amazon's customer service totally sucks! And they should be investigated! They are using my money and I don't even have anything to show for it! This is wrong! It MUST be against the law! It has to be! Amazon should be investigated by our government!
As i found out for myself, there are an awful lot of Chinese market place sellers on Amazon selling dangerous non UK compliant electrical goods that pose serious threat to life and property. Even when you make Amazon aware of it they do nothing to remove the items and/or restrict the sellers. I suspect Amazon directors will be in serious trouble should anyone be injured and/or fatalities in the UK from any dangerous electrical goods that they are fully aware of. To all UK buyers please ask the seller if the goods are UK compliant and have genuine UKCA/CE markings on the item itself. Don't put yourself or your family at risk. Buyer Beware
Amazon breaches consumer rights act wont canel item that I waited in for which was supposed to come today and said it's coming tomorow - WOULD NOT CANCEL They have not lived up to the PRIME this is the second time this has happened having to wait 2 days when it said "TOMORROW" but never came! I believe they are breaching my consumer rights act to change mind or send back with valid reasoning to get refund.
Amazon has become abysmal. Unlike many reviewers my complaint isn't so much with the delivery times. It has become with the products they allow to be sold, shady sellers now trying to rip you off on product returns and having to deal with customer service AT ALL. Forget trying to get a Customer Rep that English is not a second language, which I don't take issue in of itself, but when the English sounds like they are talking with a mouth full of marbles or cannot understand what I am saying - it's frustrating. The days of requesting another rep who is in the actual US are gone. There was a time that when you called you could request (instead of being in a hold queue) a call back and you got a call back in a timely manner & you spoke with someone you could actually understand. My understanding is that phasing out US based call center happened within the last year (2025/2026)....and guess what AMAZON it shows. Here's a novel idea Amazon...increase the product standards for your sellers and maybe you won't need as many people calling customer service trying to deal with garbage products. Then maybe instead of hiring 6 cheap overseas call center employees, you could still employ people in the US. The second issue is with Amazon's search bar is complete garbage. There was a time I could search specifically for US made products and that search option no longer exists. You can even try running that terminology in the search bar and it will end up in resulting in a bunch of Chinese garbage. The third issue is Amazon allowing seller's to falsely advertise products or advertise products misleadingly even after you enter searches for things such as "100 percent cotton" "100 percent silk" "100 percent linen." Some of the sellers use a lot of the garbled descriptions to hide that the product you are wanting is not that - so read carefully. Other seller's blatantly lie (almost always the Chinese made goods - which just about everything on Amazon is). I've ordered things that stated clearly 100 percent cotton - only for them to arrive and clearly be made with recycled plastics or spandex etc. How is it there is no penalty for that? Next, I've not been able to put reviews onto Amazon for the better of 6 years. I used to review products all the time and by and large they were positive. In 2020, when the world was going to sht there was a particularly offensive product on the site. I messaged customer service about the product as I thought it violated terms about "violence" - the result- they banned me from leaving reviews. Finally, I understand that many customers may make returns that are plainly attempts to rip off the seller or get a product free. But Amazon's policy to now punish everyone and err on the side of the seller's "honesty" is just plain shady. It especially seems true when the product is a higher end item. I once ordered a compact projector. It arrived within hours. I tried setting it up within an hour of receiving it only to find it was not compatible with my iphone (though it claimed it was). I put in a return the same day it was received. I sent it back the same day it was received. I never ordered another or had prior to it. Somewhere along the way, it was "lost" in a distribution center and Amazon was trying to foist the $200 cost onto me. It took me over a month and numerous call to get a refund. The same happened with an $100 Christmas tree that I returned at Whole Foods (and they refuse to give you a receipt for the drop off). They stuck me with the cost of the item that never got returned but instead was probably stolen by an employee. Now when you return something, they tell you to keep the item for a nominal fee or you are left if you make a full return having a seller say the product "was used" or " damaged " etc - and risk getting stuck with the cost of the product that you returned because it was garbage. I recently returned a product that was supposed to be compatible with Blink hub. It not only didn't work, it damaged the hub. It cost $8 dollars and that seller wanted the product back....it damaged a $50 dollar blink device. Why would you want a product back that damaged my device....and when I dug deeper into the positive reviews, the negative reviews were there all along- it damaged other's devices. Pricing. If you search products often or use the same search term a few times, be aware, sellers will hike product prices. I've seen the same product/seller offered to me at a different price than to my elderly parent. I'm honestly moving away more and more from buying products off Amazon. I tend to use it more when I need to send products to an elderly parent who cannot drive, but when that need is gone, I feel that I'll use Amazon even less. Cannot do much about the quality of products because face it - China makes just about everything and the manufacturing standards are just not there.
Garbage. Ordered an item sometime ago which didn’t come when promised. The delivery was refunded but the item was still on the way. When it eventually arrived, I was just delivered an empty envelope. I immediately reached out to Amazon customer service services who refuse to do anything until they could complete an investigation which would take an extra five days. I have been incredibly patient and this is beyond frustrating. I cannot even get a refund. I actually just want the item! I have no idea what an investigation is going to tell them given that the item has travelled thousands of miles. Will they be able to pinpoint exactly where it fell out of the envelope? Doubtful. There is even a picture of the flat envelope being pushed through my letterbox clearly with no bulky item inside. I was promised I would receive an email after the Web chat summarising what we had spoken about and confirming that the investigation had commenced. I have not received anything. Do not trust them they are scammers and frauds.
Why are Amazon delivery people so thick! I've put a label machine label on my letter box asking Amazon to ring the bell. Do they? Of course not. They are of low intelligence! Tonight they delivered two parcels to my neighbour. The just left them on her doorstep. Didn't knock or ring her bell. Discovered by accident. The guy didn't even try here, my house, the address to which the parcels were addressed! My neighbour messaged me and passed the parcels to me. What is going on with Amazon? Why do they employ imbeciles??? So bloody annoying. And it's not even difficult!!!!
I had ordered three shirts and they had sent to the wrong address. I got ahold of them and they refused to give a refund or resend them. They took a picture of the door the person delivered to and it wasn't even our door. They stayed they had that as proof it was delivered when it clearly wasn't even our door.
亚马逊的送货体验已经发展到几乎每个订单都会出现延迟的地步！如果您确实需要某样东西并且应该在第二天交付，您就不能再依赖它了。更糟糕的是，亚马逊永远不会让你知道，直到你的订单承诺的时间已经过去。我支付了 Prime 费用并获得了三流服务。我还不止一次被客户服务人员在电话中对我撒谎。最重要的是，亚马逊今年已经好几次完全放弃了订单。抱歉，您的订单已丢失或损坏！他们没有努力去纠正，只是运气不好。如果您确实想要的话，可以重新订购吗？我几乎每个月都会订购 10 次或更多次，因此我可以很容易地看到送货方面的客户服务水平不断下降。在我最新的订单中，六件商品中只有一件按承诺交付。在此之前的订单有一件商品已到达当地中心，但从未交付。我最终不得不自己重新订购，因为亚马逊很高兴没有交付它。亚马逊提供两种级别的客户服务，一种是在您下订单时承诺的优质服务，另一种是在下单后他们通常会提供的糟糕服务。
我自 2019 年以来一直是亚马逊 Prime 会员。我刚刚取消了会员资格。我的邮政编码是 27344。多年来我在亚马逊上花了很多美元。 在过去的 7 年里，直到 3 周前，我已经习惯了 1 到 2 天，有时是 3 天的送货。 亚马逊在没有任何通知的情况下任意降级了他们的服务，取消了快速运输。我经常购买或搜索的所有商品都显示 5 到 7 天过期！没有什么比这更早了。直到昨天，我还发现订单满 25 美元即可享受免费隔夜送货服务。我想也许我可以忍受这一点。最近两天当我搜索时我什至没有找到。我发现有5到7天的时间！ 我经常购买的一件商品是周五发货 - 在接下来的 3:45 小时内购买。 15分钟后不再是星期五，而是星期六！才过了15分钟，不是3点45分！ 过去 7 年我在亚马逊购物的唯一原因是快速运输。 我决定以隐身方式检查我正在搜索的相同项目是否已登录到我的帐户中，我感到震惊！距桑福德 45 分钟路程，周二的送货速度很快！但是，不再属于我的地区了？！ 我刚刚在E和WM上买了我需要的东西，WM的交货期是3天，E的交货期是3天！ WM 会员价格与我的亚马逊会员价格相同，并且免运费。 我希望很多亚马逊买家离开，也希望亚马逊感受到这一点！ 我相信，E、E 和 WM 会感谢您与前亚马逊买家前往其他地方的业务增长！ 再见亚马逊！会员资格被取消。
当然，亚马逊也会犯错误，但 1.6 的平均分就是个笑话。 亚马逊的评分被降到了不到 3，这对 Trustpilot 来说是一个嘲讽。你收到包裹的速度比几乎任何其他零售商都快，但如果有点晚了，人们就会抱怨。 我的包裹迟到了一天，不太理想，因为它阻止了我在车上完成一些工作。 然而，亚马逊将比其他零售商提前几天为我提供我需要的东西。
亚马逊有一个糟糕的礼品卡系统，不允许我在当地的亚马逊网站上使用礼品卡，因为尽管购买者不住在我所在的地区，因此无法访问相关的亚马逊网站进行购买，但它不是在那里购买的。 我将向我们约 300 名员工的组织建议不要使用亚马逊送礼。 收件人的位置应该考虑到礼品购买流程，而不是默默地将系统集成问题转嫁到客户对您的公司结构（世界上最大的公司结构）的假定了解上。 如果买家的区域设置与兑换者不同，IPGeolocate 永远不会合理地为他们提供导航到正确商店的机会，并且他们必须知道直接在浏览器中输入正确的 URL 或使用 VPN。这是为居住在不同国家/地区的人购买简单的礼品卡所需的技巧水平。
不要在亚马逊上购买任何电脑，他们会提高你的价格。我以一个价格看到它，然后当我保存它时，我看到另一个价格，他们改变了你的价格，这只是卑鄙和扫描列表，我最多买它而不是亚马逊。
亚马逊客户服务的一切都是错误的，他们把我的包裹扔在前门，甚至没有让我知道完全损坏，现在是我的错和问题，处理它不能被破坏使用，他们不会收回它
自 2000 年代初以来，我一直是亚马逊 Prime 会员。随着时间的推移，我看到服务有所改善，然后又退步。最近情况有所倒退。订单会延迟，与 USPS 交付时不同，所有时间都会交付。它通常成为一项承诺过多但交付不足的服务。甚至 WalMart Plus 现在也变得比亚马逊更可靠。
214 reviews matching