Experience with American Musical Supply
Fantastic customer service
Reply from American Musical Supply2026-03-10
Thanks David, cheers!
About American Musical Supply
Data updated- Website
- www.americanmusical.com
- Category
- Media & Publishing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 103 reviews
- Replies to negative
- 100% (7/7)
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About this business
Shop AmericanMusical.com for Guitars, Bass, Keyboards, Sound Equipment and Musical Gear. Purchasing has never been easier with our Easy No Interest Payment Plans, Free Extended Warranties and Free Shipping! AMS is your Authorized Dealer on Top Brand Musical Instruments!
Written by the business, not verified by us.Is American Musical Supply legit?
American Musical Supply (www.americanmusical.com) has a 4.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
What reviewers say
AI generatedReviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff and friendly sales representatives who patiently guide musicians through purchases with great expertise and dedication. Consumers also love the flexible, zero-interest payment plans, making it much easier to afford quality musical equipment without financial stress. Buyers often highlight the fast delivery times and vast selection of products available on the website. Some reviewers were not happy with customer service communication, noting that representatives occasionally failed to follow up on important emails or provide clear answers. A few people additionally mentioned receiving used or damaged items instead of new gear and experiencing difficulties securing proper refunds.
Auto-generated from all reviews of this business. For reference only.What people say
Ive been using ams for over 10 years…
Ive been using ams for over 10 years and have never been anything but satisfied! They don't always carry everything id like to get my hands on, but without ams, Id not have half the gear I've had through the years! Ams Rocks! -M. BURLEIGH
Reply from American Musical Supply2026-03-05
Hi there, thanks for the review!
Awesome customer service
I have been a customer of American Musical Supply for over twenty years and have always had a great experience with them. From their great customer service to their excellent payment plans they’ve always gone above and beyond to make the customer happy!!Highly recommended!
Reply from American Musical Supply2026-02-27
Thanks for your review and for recommending us! We appreciate your business!
Went to order a turntable and speakers…
Went to order a turntable and speakers through payment plan and my order was canceled because they said you had to be a established customer to get the payment plan
Reply from American Musical Supply2026-03-17
Hi there, please call our Credit Department directly at (800) 458-4076 for further information on the cancellation of this order.
My “Dream Guitar” Experience
I’m going to try and convey just how important this purchase was to me. I’ve been waiting for a number of years to purchase the “Dream” guitar to last the rest of my life. Not an easy decision, but I did finally find it about 2 years ago. I’ve made many instrument purchases online and really couldn’t decide which company to go with for this purchase. After researching the usual 7 online companies and my local music store, I found AMS, they were priced around the same as everyone else, so I called Customer Service. This is usually the make or break moment for me with online companies. More to the point, I needed to finance this purchase, since I am an old guy and retired, financing is usually out of the question. However, AMS offered me an option that was comfortable and within my fixed income. I was not only able to afford the Martin guitar but I also was able to include the amp that is best suited for the Martin. 2 days later I had my “Dream” guitar and amp sitting in my living room, ready to play. Needless to say, this entire experience went off without a hitch or hiccup! The 4 main elements to a perfect online purchase for me include in this order, #1, Customer Service, #2, Product Availability, #3 Price, and #4, Shipping Costs. I can honestly say that AMS achieved a perfect 10 in these 4 categories for me with this sale. As I said before, I have made many online purchases, mainly music instruments and equipment. This level of satisfaction has never happened for me before and because of it, I am only going to shop at AMS in the future. They have gained my trust and earned my loyalty. In the end, I can honestly say that I highly recommend AMS. These people are serious about their company and the satisfaction of their customers. Next time you are researching anything musical, Go to AMS, and do yourself a favor for once. Their world class customer services will impress and delight you.
Reply from American Musical Supply2026-02-24
Great to have earned your loyalty, thanks Thomas!
American music supply allows musicians…
American music supply allows musicians the ability to buy any gear and make it affordable. their customer service is right on time, and very helpful, I'm very happy with the quality of gear that I've purchase, I would recommend them to anyone wanting to buy gear. Wilfredo Rodriguez (DJ Mac Digital)
Reply from American Musical Supply2026-02-20
We appreciate your feedback, thanks for leaving a review!
American musical has been great
American musical has been great so far! Always friendly, and easy to use. Great selection and very convenient payment options.
Reply from American Musical Supply2026-02-20
Thanks for leaving a review!
I have been using American Musical Supplies for years!
I have been using American Musical Supply for quite a number of years. They are excellent, prices are competitive, delivery is prompt, returns are hassle free and contacting customer service has always been a pleasant experience. The interest-free payment plan options have been in force for years, way before other vendors had started to introduce them, and doesn't involve financing by taking out an associated credit card. It allowed me to purchase quality instruments that I would not normally have the budget to pay for in full up front. I also appreciated how you could select the exact individual finish variation & weight of expensive model guitars, through referenced photos posted on the website. My most recent purchase has been of the new generation Boss RC-500 looper. Instead of saving up for it, I can instead use the time to record backing tracks on it while making monthly payments, so I will be all ready for Summer gigging! The one thing which could use improvement is the search function (or is it more the cataloging system?) on the AMS website. Sometimes when looking for a specific item, (with the exception of the popular big name brand, familiar musical items everyone carries), it often falls short in searches, leaving you to look through endless multiple pages of listed items. I'm certain I have on occasion in the past given up looking for a certain musical accessory or part, only to find it instantly on another site. Other than that, AMS is an absolutely excellent place to purchase your musical items.
Reply from American Musical Supply2026-02-20
Hi Rich, Thanks for the thoughtful review, we appreciate your continued business!
Great service and I’ve purchased many…
Great service and I’ve purchased many times and will continue to purchase my instrument and audio needs at American. They make it so easy and the inventory is amazing.
Reply from American Musical Supply2026-02-20
We appreciate you!
I had a great experience
I had a great experience. Great product, the monthly processing was very beneficial to me. I will indeed order from this company again. Dr. Darrell Tolbert
Reply from American Musical Supply2026-02-20
Great to hear your feedback, thanks!
American musical supply has helped and…
American musical supply has helped and older man realize a childhood dream. I am thrilled with American musical supply and looking forward to this new journey. The customer service was amazing and everything was done in timely fashion. This is my new go to for anything musical.
Reply from American Musical Supply2026-02-20
Very excited for you, keep playing, thanks!
Well I ordered a Mackie all-in-one…
Well I ordered a Mackie all-in-one music system for karaoke during the fall or summer of 2025. I had it for a month and realize I wasn't going to be able to make the next payment and since but never opened it and the job that I bought it for decided they didn't want to have karaoke after all, so I went ahead and shipped backthe unopened Mackie All in one music system back to you at American Musical Supply and I never did receive a refund. Why?
Reply from American Musical Supply2026-02-16
Hello! I just sent a request for more information. Can you please provide your order number? I'd like to look in to this for you.
AMS gave me a very good deal and fast shipping!
AMS gave me a very good deal on a new Gibson and they worked hard to ship it to me very quickly - overnight. They all had the right attitude and were very professional. I had one shipping glitch but it was so complicated that I wouldn't hold it against them. I'll definately do buisness with them in the future!
Reply from American Musical Supply2026-02-26
Thanks for reviewing!
I immediately felt comfortable in the…
I immediately felt comfortable in the transaction. Dylan basically answered all my questions before needing to ask them! Very friendly and professional. I will do business again with AMS!
Reply from American Musical Supply2026-02-13
Great feedback, thanks!
Long time customer 10/10
I have been purchasing from AMS for a few years and they have always delivered. Easy process and the quality is always top tier. Thank you for all the support!
Reply from American Musical Supply2026-02-13
Thank you for your continued business and review, we appreciate you!
I ordered a Seymour Duncan set of…
I ordered a Seymour Duncan set of pickups for my 2018 SG standard. I installed them. Great . I'm happy 😁
Reply from American Musical Supply2026-02-13
Glad those pickups worked out for you, thanks for shopping with us!
American Musical Supply is great!
American Musical Supply is a great store with great products! I love the customer service and the option to pay in installments. This has allows me to build my dj business with the best and up to date equipment! Thank you!!
Reply from American Musical Supply2026-02-13
Thanks for shopping with us!
I love AMS
I love AMS. Really fair prices, great selection. Their payment plans are really helpful. I've had nothing but good experiences working with them. A definite alternative to Sweetwater that I love to support!
Reply from American Musical Supply2026-02-13
Great to hear, thanks for reviewing!
Always Helpful In A Pinch
They are the best. Great prices, great service.
Reply from American Musical Supply2026-02-09
Thanks for shopping with us!
Love that American Musical makes…
Love that American Musical makes getting gear easy by allowing payments!!
Reply from American Musical Supply2026-02-04
We appreciate your business, thanks for your review!
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