Shop AmericanMusical.com for Guitars, Bass, Keyboards, Sound Equipment and Musical Gear. Purchasing has never been easier with our Easy No Interest Payment Plans, Free Extended Warranties and Free Shipping! AMS is your Authorized Dealer on Top Brand Musical Instruments!
Written by the business, not verified by us.
Is American Musical Supply legit?
American Musical Supply (www.americanmusical.com) has a 4.7 out of 5 rating on OK.one, based on 103 user reviews collected here. It is listed under Media & Publishing and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service. Last updated 2026-09-07.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally knowledgeable staff and friendly sales representatives who patiently guide musicians through purchases with great expertise and dedication. Consumers also love the flexible, zero-interest payment plans, making it much easier to afford quality musical equipment without financial stress. Buyers often highlight the fast delivery times and vast selection of products available on the website.
Some reviewers were not happy with customer service communication, noting that representatives occasionally failed to follow up on important emails or provide clear answers. A few people additionally mentioned receiving used or damaged items instead of new gear and experiencing difficulties securing proper refunds.
Auto-generated from all reviews of this business. For reference only.
I’ve been buying from AMS for 8 years now. I’ve gotten my entire set-up from these guys. Speakers, CDJ’s, stands, midi hubs, turntables, guitar, mixers, everything. All my equipment that I wouldn’t have been able to get otherwise. At a time when my credit was non existent. Their delivery times are very fast within 2-3 days. Customer service is always on the ball and state side. If you need to have music in your life in one form or another. Hit these guys up. Check out the deals. There are other good companies out there I’m sure. But these guys have me coming back over and over.
Reply from American Musical Supply2026-05-08
We appreciate your continued business, thanks for your review!
After a divorce and several losses in the immediate family, there wasn't anything that would bring back into the land of the living except music. I had just moved and had ZERO capital to build anything with. With the help of the professionals at AMS I was quickly to work not only with instrument/gig rig, but with a full blown studio. Easy payment plans on all of the Top Shelf gear. Easy Returns on the few (VERY few) things that weren't up to snuff. Best of all, a courteous staff in every department. As each item was paid, an "Attaboy" call from my area supervisor. He asked me how my project was going (He actually remembered the name of it) and left an "open door" to discuss the gear needs for the next step. A breath of fresh air in this industry. Soon everyone will be copying their business model but only one will be American Musical Supply.
I've ordered from here a couple times and they've been wonderful and so helpful. The keyboards were perfect, arrived safely and on time and their site makes it so easy to do everything. I will only shop here for all my musical needs especially since my grandchildren seem to have inherited that gene lol. The payment plans make it much easier to get better quality equipment for them and I'm definitely grateful!
Today im receiving my 4th guitar from AMS and every delivery has been quick and everything is always packaged properly and being able to make payments really makes getting nice high end equipment doable for a regular everyday dude so I appreciate this company and they're easy to talk too
Stop dealing with Fed Ex. Never on time . I spend to much money and not have my products show up when they are supposed to show up. Stop dealing with Fed Ex
Reply from American Musical Supply2026-05-07
Hey, Andrej! We primarily deal with FedEx for shipping, but we can set you up with shipping via UPS if you call in to place your order.
Highly recommend AMS, they have
1- a great selection and big brand names.
2- payment plans with no credit check.
3- The gold standard for shipping speeds often free 2 day.
So with all that why wouldn't someone give them their business? Sweetwater another great retailer really tries to drum up business and I told Caleb you know you don't get my business because I got turned down for a credit line yet AMS gives me affordable payment plans which is no different than credit line your just using a credit card for payments and guitar center gave me a gear card. I will go to AMS first but if they don't have it I usually go directly to guitar center. GC has the best prices on used gear often 20 to 30% lower than everywhere else, a joyo bantamp was $119 everywhere else $150+ and in rough shape, I bought a used katana gen 3 head for $450 and it looked litterly new everywhere else pushing $500, their shipping is pretty good but nothing like AMS, in all actuality sweetwater has the slowest shipping they could learn something from AMS everywhere, having a guy call you and say hey it's so n so from SW I'm your sales guy rep like he wants to be my buddy and help me out, sounds great but he's just telemarketing me with the just a regular guy good buddy angle, I'm not that gullible it's obvious.
Dylan R was absolutely amazing to work with. Confirmed the product and was very knowledgeable about the product. Secured the payment and assured the item would be shipped.
Reply from American Musical Supply2026-05-08
Thanks for letting us know, we are lucky to have Dylan on our team.
Always a great shopping and customer service experience! They always have what I'm looking for , and if not, it's restocked quickly! No one makes it easier than AMS. It's funny, my initials are AMS as well🤣😂
They lie. Say don’t pull credit.. they do, a hard pull. Don’t bite on the zero interest and no credit check. They ask you for a review before they tell you you’re approved. They make it seem like all is good. My credit is 671…. They said no to a 1500 dollar purchase. They lie and lie some more. Very disappointing
Reply from American Musical Supply2026-04-20
Hey, Jason! Our 4 and 6 month payment plans do not require a credit check, but the 8, 12, and 18 month plans do. This is all detailed on our website here: https://www.americanmusical.com/s/ez-payment-plans
I called in and spoke with Glenn to get a pair of Focal Alpha Evo 50's. Glenn was able to get my request taken care of quickly and efficiently, which made the process smooth. I've been using AMS for about 7 years now and have never had any quality or customer service issues. Keep up the great work.
Reply from American Musical Supply2026-04-16
Thank you Donte, we are lucky to have Glenn on our team!
I highly recommend American Musical Supply. They have amazing shipping turn-around times. Their prices on blemshed gear is competitive. They actually care about whether or not you are happy with your purchase and have a personalized touch to the overall experience. Thanks guys!
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