Very happy with the quick responses…
Very happy with the quick responses from the team. I appreciated the recommendations for upgrades to my PC. Looking forward to receiving it so I can test it out!
Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.
Written by the business, not verified by us.Apex Gaming PCs (www.apexgamingpcs.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-30.
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, friendly, and guiding them smoothly through the entire custom PC building process. Consumers note that the products consistently arrive well-packaged, run smoothly, and deliver exceptional performance for both gaming and everyday tasks. Though some customers experienced frustrating delays with order fulfillment, extended shipping times, or periods of slow communication from support. A few people also mentioned receiving computer systems that required unexpected extra troubleshooting or arrived with minor component setup issues. Reviewers emphasize that customer service ultimately resolves these concerns effectively when contacted directly.
Auto-generated from all reviews of this business. For reference only.Very happy with the quick responses from the team. I appreciated the recommendations for upgrades to my PC. Looking forward to receiving it so I can test it out!
Great customer support with very good response times!
John, Ryan, Robert and the rest of the team have been very thorough with providing quality assurance for my custom built PC. I’m a returning customer after 5 years of having my first computer being built by the Engineers at APEX Gaming PC’s and I’m extremely satisfied with the quality of service and technical performances.
Great customer service excited to get the gaming system and see how great it is.
Apex gaming is a legitimate business. I saw some scary things about it, but we received our gaming computer and it works really well. It did take several weeks for it to ship (which made me a bit worried) but when I reached out to them with my concerns they responded quickly and got it shipped out.
From the jump i was excited to receive my first PC, couldn't figure out how to do a thing. so i called support on how to get packing out, Bradly and i immediately connected. Supportive, insightful, superb help to get the PC into its spot and get me ready to start. new problem arrived so called support again, Robert answered and that beautiful man knew his stuff. Absolute superb help, knowledge, shortcut wizard since i dont know jack from squat now i somewhat do. between both of them im now able to type this review on my very first gaming PC, my excitement is immeasurable both Bradly & Robert are exceptional assets to APEX support to say the least!
The last part of the order “filling out the build questionnaire” wouldn’t go through using laptop had to click the link in email from my phone to complete it. A little clunky but other than that 👍🏻
customer service and their assitance to get my unit shipped and verify that everything they need when I ship the unit back is correct
All contacts I had, the person was happy to help, a trained professional who knew the products well
The purchase process from beginning to end was excellent. They worked with me to ensure that I was purchasing the PC that I wanted and communicated very well from order to delivery. I'm extremely happy with my new PC, and I would have no problem recommending Apex to someone else.
Well the customer service was great they handled my order with care a month of having it and it still runs so good.
Got back to me quick when I asked about the credit and ID checks when I was wondering why it was taking so long. When I discovered an employee suffered an emergency, and that hindered the progress, I completely understood. Stuff happens, and I hope they’re doing okay. Other than that, my support person was awesome and got back to me super quick! Give them my kudos! I’m excited to receive my computer!
I have built every single Desktop PC I have ever owned. Back when 8086's were the norm to every x86 variant there was. Working for a shop doing pre-builds, I have built THOUSANDS of PC's. This time around, when my wife needed a new gaming desktop (coming from a Gaming Laptop), I decided to go with a builder. After doing a LOT of research, I landed with Apex Gaming PC for the builder. The website was pretty straight forward and let me do some customizations I wanted and really had some great options that I ended up selecting, even a few things I didn't think of until I saw them as an option. The Purchase experience was great and I had no issues at all. One thing I will say after the purchase was the level of communication that came from Apex. Seriously, a LOT of emails, BUT, they weren't useless emails. Order status updates, build status, appointment to speak with a build engineer to ensure we got what we needed and instructions to prepare for delivery. The unboxing video was helpful. One point that I really appreciated was the shipping of the desktop WITHOUT the GPU installed. This was great to reduce the chance shipping would damage something and installation was easy. Powered the desktop on and NO ISSUES. It booted, went through the OS setup and everything was just ready and working. It's been well over a month now and I can say that we simply have not had any hints of issues. The system just works, runs and is EXACTLY what my wife wanted and needed. We have not had to contact support about anything, but I expect that if we ever do have any issues, Apex will take care of us and make sure things are good. I am planning to upgrade my own Gaming PC here soon, and I did plan to build it myself, but with the experience we had with Apex, chances are, I will just order one from them and just not deal with the self-build. I would 100% recommend Apex for getting your own rig without hesitation.
The guys really know how to treat a girl! I called many times asking questions on the application and Ryan, Robert and Brady were so kind and patient. Thank you to everyone on the team!
Support is exceptional, Robert is the best.Allways friendly And does what it takes to solve any issues I have, no matter what it is or the amount of time needed. All I have to say, is Thank you.07292026
Went above and beyond, technician helped me figure out how to install my gpu & it's stand, no muss, no fuss, no coconuts.
Wonderful customer service! Purchased a computer for my son to play competitive Fortnite tournaments. Performs amazing!!! Customer service is exceptional! Answered all my questions!!
Easy of use and everything explained along the customization process.
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