Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.
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Is Apex Gaming PCs legit?
Apex Gaming PCs (www.apexgamingpcs.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-30.
What reviewers say
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Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, friendly, and guiding them smoothly through the entire custom PC building process. Consumers note that the products consistently arrive well-packaged, run smoothly, and deliver exceptional performance for both gaming and everyday tasks.
Though some customers experienced frustrating delays with order fulfillment, extended shipping times, or periods of slow communication from support. A few people also mentioned receiving computer systems that required unexpected extra troubleshooting or arrived with minor component setup issues. Reviewers emphasize that customer service ultimately resolves these concerns effectively when contacted directly.
Auto-generated from all reviews of this business. For reference only.
The initial sale went well with the exception of confirming the color of the computer. Unfortunately, when I sent the computer back, it took longer to repair the problems than building the computer did from the . Although I was communicated with many times during the sale and immediately after there was no contact during the time you were repairing the computer. No one let me know you receive the computer, which they stressed was my responsibility. There was no haste to get that computer back to me in your tech department made it clear that there would be no haste to get that back to me. It took you three weeks to build the computer originally actually about 18 days, but it was with you five weeks to correct the problems with the system . Your technician said things like you’re in line, waiting in a line to get this system fixed. When someone has had to send the computer back to you, there should be a feeling of haste to get that computer back to the person and feeling like I was waiting in line to get my system. Back was not a happy thing for me also the lack of communication left me feeling disconnected and unimportant
Reply from Apex Gaming PCs2026-06-22
Thank you for taking the time to share your experience. We sincerely apologize for the frustration and disappointment you encountered throughout the repair process.
While we're glad that much of the initial sales experience met your expectations, we recognize that the issues surrounding your system's return and repair fell short of the level of service you deserved. In particular, the lack of communication regarding receipt of your computer, the extended repair timeline, and the impression that your situation was not being treated with urgency are all concerns we take very seriously.
We understand how frustrating it must have been to wait weeks for your system to be repaired, especially after already waiting for the original build. Being told that you were simply "in line" after experiencing issues with a new system does not reflect the customer experience we strive to provide. We also acknowledge that our lack of proactive updates left you feeling disconnected and unimportant, and for that, we are truly sorry.
Your feedback is valuable and highlights areas where we need to improve, particularly in communication and prioritization of warranty repairs. We appreciate the opportunity to learn from your experience and will share your comments with our management and service teams. Thank you again for bringing these concerns to our attention.
Explained the issue I had. Support staff member, Tim, got me set up with a video chat then walked me through steps for him to examine inner components. Instructed me how to reassemble and had me up and running in a total of twenty minutes. Tim was also very professional, polite and courteous!!!
we recieved messages and calls about the process, what our build could do and how to make it better if we so chose and what status it was at every step of the way. the techs and support were 5 star
Pc is just a couple months old and already have issues
Reply from Apex Gaming PCs2026-06-16
Thank you for taking the time to provide us with this feedback. I've reviewed our email history, and I can find no mention of any technical issues. In case you were unaware, your system comes with lifetime tech support, and we are more than happy to get that fixed up for you. We are reaching out via email now and look forward to correcting whatever your issue may be.
I ordered an Apex Alpha PC with extra customizations for the specs and hardware. I needed a new PC badly and ASAP - my current one was outdated years ago and really started chugging even on basic tasks.
The price is worth what you get - the support team is proactive and quick to reply, and my PC came with a warranty for a few years and lifetime support. I'm thoroughly impressed with the knowledge and speed of the support team. My PC came fully put together, all I had to do was strip off some packaging and film, connect it all, and set it up! Runs fantastic and I am satisfied.
Everyone was super friendly & nice. Nothing about the visit was uncomfortable, even when wearing the photo “outfit”. This company has a great crew & I cannot wait to see them on the post op side!
This was the second system I bought from Apex. This was a better sales and customer service experience than the first time about 4 years ago. They've upped their game with more of a concierge experience.
System did not ship for over a month when I called for an update I was told this was because their shipping printer was broken... when I recieved it I watched all the setup vids but the system did not work.. when I called support they told me I had to connect a power cable to the video card there was nothing about that in the instructions.
Reply from Apex Gaming PCs2026-06-08
Thank you for sharing your experience. We sincerely apologize for the delay in shipping your system and understand how frustrating it must have been to wait longer than expected for your order to arrive.
We're also sorry that the setup process was not as smooth as it should have been. We appreciate your feedback regarding the power cable connection to the graphics card, as it's clear our setup instructions could have done a better job of highlighting that step.
That said, we're glad that when you contacted our support team, you were able to speak with a live agent right away and quickly identify the issue so you could get your system up and running. Providing immediate, knowledgeable support is something we strive for, and we're pleased we were able to assist you without delay.
Your feedback is valuable and helps us improve both our communication and setup documentation for future customers. Thank you for choosing us, and we appreciate the opportunity to make things right.
Took so long to find 1 peice for them to build it and it came broken in the mail which meant I had to spend £700+ for repairs
Reply from Apex Gaming PCs2026-06-02
Thank you for bringing this to our attention and we're very sorry to hear this happened. For future reference, we are able to replace components that are damaged under these circumstances via our hardware warranty. As you saw, we package our systems extensively, but shipping damage is sometimes unfortunately unavoidable, particularly with international orders. We hope you understand that shipping damage is outside of our control, but we will still do whatever we can to make you whole.
We are unable to identify your order with the information you've provided, and we were unable to locate any similar case in our open or recent tickets. If you would like our assistance resolving this matter, please reach out to us at [email protected] and we're happy to help.
Waiting on verification of payment…still but overall I love how they don’t use lenders and it’s straight through them! So can’t wait to try my new pc out when I receive it!
The customer service was fast replying and very helpful for answering my questions. They asked me what I was looking for and suggestions based on what I plan on buying
System works fine now but arrived with power cords not connected to the video card. This was not explained in the setup videos or anywhere else resulting in first frustration that it didn't work then time spent calling for support. The shipment of our system took over a month because your printer for labels was broken....no communication on the delay
When I called with questions, or sent questions via email, I received prompt answers and comments. I was kept informed about the build of the pc and shipping.
It was a really good experience!
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