Apex Gaming PCs

Hello James, thank you for bringing this to our attention. We definitely want to get those restarts sorted out for you. In case you were unaware, your order comes with lifetime tech support. I'm going to reach out to you via email now, and we look forward to getting this fixed up.

Hello Enzo, thank you for bringing this to our attention. We're very sorry to hear you are experiencing performance issues. In case you were not aware, your PC comes with lifetime tech support, and based on your description, this will very likely be an easy fix. We are unable to locate an order under the name you've used here, so please do reach out to us at [email protected] and we'll 100% get this fixed up.

Hi there, We’re really sorry to hear about your experience — that’s definitely not the performance we expect from our systems. We want to clarify that we only use brand new components in all of our builds, and every PC is thoroughly tested before it leaves our facility. Based on what you’re describing, it’s very possible the issue is related to the CMOS being reset during shipping, which can sometimes cause boot looping. The good news is that this is typically a quick and easy fix. It does look like we hadn’t received any prior contact from you about this issue, so we weren’t aware you were experiencing problems. Every system we sell includes lifetime technical support and is backed by a warranty, and we’re always here to help — we just need customers to reach out so we can step in. We’ve sent you an email and would really appreciate the chance to work with you directly to get this resolved as quickly as possible. Our goal is to make sure your PC is running exactly as it should.

Thank you for your feedback. We’re sorry to hear about your frustration and understand how disappointing this situation has been. To clarify a few important points, the deposit for the replacement motherboard was $230, not $800. This deposit is refunded once the original component is returned in a condition that allows the manufacturer to process it under their replacement policy. In this case, the returned motherboard unfortunately had extensive physical damage to the interior of the CPU socket. This type of damage makes the component ineligible for manufacturer replacement. It’s also important to note that the motherboard was received by us with the protective plastic socket cover still in place. Because of this, the damage could not have occurred during shipping, as the cover would have prevented any contact with the socket pins in transit. We absolutely do work with customers to file shipping claims when damage occurs during transit. However, based on the condition in which the board was received, this was not consistent with shipping-related damage. We strive to be as transparent as possible with our replacement process and policies, and we regret that this situation did not meet your expectations. If you would like to discuss this further, we’re happy to review the case with you again and answer any remaining questions.

We’re really sorry to hear about your experience—this is absolutely not the kind of first impression we want you to have. After reviewing our support history, we were only able to find one instance where we asked about trying a different power outlet. We understand how frustrating it can feel to be asked basic troubleshooting questions, especially when you’ve already taken those steps. That said, when a system isn’t powering on, it’s critical for us to verify each part of the power chain to rule out any external causes before moving forward with deeper diagnostics. We want to reassure you that your PC was fully tested and confirmed to be working properly before it left our facility. However, issues can occasionally occur during shipping, and we take situations like this very seriously. At this point, we’ve already initiated a return for repair so we can get hands-on with your system and resolve the issue as quickly as possible. Our team will prioritize your case to ensure your PC is repaired and returned to you as fast as humanly possible. We truly appreciate your patience and the effort you’ve already put into troubleshooting. We’ll make this right.

Hello Tim. Thank you for taking the time to provide us with this feedback. We're sorry to hear the delivery of your system did not meet your expectations. We hope you understand that UPS is a separate entity, and we have no direct control over their delivery windows. Please don't hesitate to reach if there is every anything we can assist you with regarding your PC and we're happy to help.

Thank you for your feedback. We understand how frustrating delays can be and appreciate your patience during the build process. To clarify, orders are fulfilled in the order they are received, and priority or rush orders do not move other customers back in the queue. In your case, the primary cause of the delay was that the system did not initially pass our stress testing. When that happens, our technicians pause the order to diagnose and repair the issue to ensure the system meets our performance and stability standards before it ships. We’re also sorry to hear that you’re experiencing random resets. This is the first time this issue has been mentioned in your correspondence with us, and we would absolutely like the opportunity to help diagnose and resolve it for you. Please reach out to our support team at [email protected] so we can take a closer look and work toward a solution as quickly as possible.