Apex Gaming PCs is a high-end custom gaming PC manufacturer located in Houston, Texas. Apex Gaming PCs focuses on providing the highest level of customer service, so you can experience the best of PC gaming every day.
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Is Apex Gaming PCs legit?
Apex Gaming PCs (www.apexgamingpcs.com) has a 4.4 out of 5 rating on OK.one, based on 104 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 87% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Customer service, User experience. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being extremely helpful, friendly, and guiding them smoothly through the entire custom PC building process. Consumers note that the products consistently arrive well-packaged, run smoothly, and deliver exceptional performance for both gaming and everyday tasks.
Though some customers experienced frustrating delays with order fulfillment, extended shipping times, or periods of slow communication from support. A few people also mentioned receiving computer systems that required unexpected extra troubleshooting or arrived with minor component setup issues. Reviewers emphasize that customer service ultimately resolves these concerns effectively when contacted directly.
Auto-generated from all reviews of this business. For reference only.
I looked around afterwards to see what other places were selling prebuilts of about the same build and your guys are so so much more expensive
Reply from Apex Gaming PCs2026-07-18
Hi Joel,
Thanks for taking the time to share your feedback. We completely understand where you are coming from. If you are strictly looking at the core specs on paper (like the CPU and GPU), you can definitely find mass-produced prebuilts out there for less money.
The reason our pricing is higher comes down to what goes into the system beyond those two main components:
Aesthetic Upgrades & Custom Services: The specific PC you chose included a variety of premium visual upgrades and professional services that elevate it far beyond a standard, baseline build. These customization choices do add to the upfront cost, as they require extra premium parts and specialized labor to assemble.
Hand-Built & Tested: Our PCs are individually hand-built with meticulous cable management and undergo rigorous stress-testing to ensure they perform perfectly right out of the box.
We know we aren't the cheapest option on the market, but we choose to prioritize build quality, personalization, and customer peace of mind over cutting corners.
That being said, we want you to be completely happy with your purchase and your investment. If you feel those extra visual features and services aren't worth the premium to you, we would be more than happy to coordinate a return. We can have our team remove those specific aesthetic upgrades from the system and refund you the exact value difference.
Please reach out to us directly at [email protected] if you would like to get that process started. We're here to help make this right for you!
Purchased a pc tower for schooling and gaming and realized after purchase that the information was from my old place, gave them an email and a call to correct the change, and after some in depth questions to prove I’m not some scammer/hacker/thief (which I appreciate and understood), they were able to put in the right address and I felt a sense of relief that I can expect it to come in at the right location.
I loved my buying experience from them. I ordered a gaming PC and shortly after I received an email regarding some information for my new PC, like how I will be utilizing my PC to ensure the PC I selected would work for my needs, and select color modifications and specific for the interior. The responses were quick, kind, and very flexible with my wants and needs. I will be recommending to anyone who is in the market for a new PX, gaming or not.
Hands down the best customer service i have every seen from the tech guys all the way up to senior financial. I would even recommend APEX to an enemy if I had any lol. Top Tier company,I highly recommend them to anyone looking for a new pc whether is lease to own or bought out right. APEX has you covered and will make sure your build meets all your standards and needs.
I spent a bit over $4000 usd on a new custom pc and in less than half a year is has problems. I contacted there customer support were after 2 weeks of back and forth I was forced to take it to a repair shop and pay another 500 to fix it then now like a month later its doing it again and I can confidently say in all my time pc gaming this has been the worst pc ive ever had. Do yourself a favor and dont by a over priced paper weight from Apex. Just go use Ironside or best buy. Im out like 5k now thanks to this scam of a company.
Reply from Apex Gaming PCs2026-07-13
Thank you for taking the time to share your feedback. We're sorry to hear about the frustration you've experienced with your system.
After reviewing your support history, we can see that our technical support team was actively working with you to diagnose the original issue. However, we never received a response to our most recent troubleshooting email.
We also noticed that the system was taken to a third-party repair shop. While we understand wanting to get back up and running as quickly as possible, we generally do not recommend third-party repairs on systems covered by our warranty, as they can result in unnecessary repair costs. Your PC was covered by our 3-year warranty, and had it been returned to us through our RMA process, any confirmed warranty repairs would have been completed at no cost to you.
We recently received your latest support request and are ready to assist with your current issue. Our team is committed to working with you to diagnose the problem and, if necessary, arrange warranty service to get your system back up and running.
We appreciate your feedback and hope you'll give us the opportunity to resolve this matter through your warranty coverage.
Apex Gaming wanted to make sure the PC met my needs, which made the experience amazing. Apex kept in constant communication with updates from the time they started the build until the PC was delivered to my doorstep. Definitely was a great choice to purchase a PC through Apex Gaming.
This is the first PC I have had confidence in and it will not disappoint
I love the service and you actually have a way to contact someone and I have had multiple devices for my son each one a little better than the last but none have been able to support what he wanted to do on the devices but I believe this will work and you can get a PC easily.
Don't make it seem like your really concerned about the tech call before shipping the computer. Made the appointment and low and behold no call. Waited around for an hour. So no thank you and I will be cancelling my order.
Reply from Apex Gaming PCs2026-06-30
Thank you for your feedback, and we're sorry for the frustration this caused.
Your order was for a ready-to-ship system, which is typically processed and shipped quickly before any customization or modification appointments take place. The meeting you scheduled was intended to discuss potential modifications rather than being a required step before your computer shipped.
We apologize for the missed appointment and understand how disappointing that experience was. If you still have any questions about your order or would like to discuss your options, our team would be happy to help.
Robert at support was amazing. I was having issues with my pc booting and connecting with my monitors and he took the time at almost closing time to help me resolve my issues. Robert deserves a raise.
Wanted a custom built pc without going through the hassle of building it. I received excellent support and advice on parts. Great business to grab a pc from!
The customer service I received was spectacular! They made sure I was going to get what I wanted, and even suggested some upgrades to ensure I'd be happy with it! The only real issue I'm encountering is the Wi-Fi connection the computer is purchased isn't completely stable, but I'm certain it's not entirely on the system itself. I know my internet connection isn't the best out there. But otherwise, it's fantasitc!
Reply from Apex Gaming PCs2026-07-18
Hi Anthony, if you are still having issues with your WiFi please reach out to us and we wil lsort it out!
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