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Shopping & Fashion

Babybub

Claimed

106 reviews

4.6106 reviews
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About Babybub

Data updated
Website
www.babybub.com
Category
Shopping & Fashion
Location
United States
Status
Unclaimed
Last 12 months
106 reviews
Replies to negative
88% (7/8)
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[email protected]www.babybub.com

About this business

A maternity brand for all mums and for babies made for motherhood, from pregnancy to blooming bellies, breastfeeding, and beyond.

Written by the business, not verified by us.

Is Babybub legit?

Babybub (www.babybub.com) has a 4.6 out of 5 rating on OK.one, based on 106 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 88% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-12.

What reviewers say

AI generated

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the incredible comfort and exceptional support provided by the maternity pillows, which significantly improve nightly rest, relieve pain, and help buyers feel much more relaxed. Additionally, buyers frequently mention that the customer service team is remarkably helpful, kind, and exceptionally fast when handling inquiries, exchanges, or product replacements. However, some customers also noted initial sizing challenges or fit issues with certain items like leggings and pillows. A few consumers additionally mentioned that specific designs required some adjustments or that certain features felt slightly awkward during nightly rotations and movements.

Auto-generated from all reviews of this business. For reference only.

What people say

Vanessa SanchezUnited States · 1 review · Experienced 2026-07-03 ·

wish I would have found this in my…

wish I would have found this in my first trimester! I’m so bad at drinking water, especially in my first trimester when water made me nauseous. The lemonade flavor is so refreshing and keeps me hydrated throughout the day especially through these summer days! I mix with a mineral water and you have your own little mocktail! Delishhh!

Zach MaduroUnited States · 1 review · Experienced 2026-06-26 ·

They shipped a used pillow

They shipped a used pillow. Had hairs and dirt and smelled like marijuana. Disgusting.

Reply from Babybub 2026-06-27

Hi Zach, I'm so sorry to read this 💔 I can only imagine how upsetting it must have been to open your pillow and have that experience, especially during pregnancy. I just wanted to reassure you that we would never send or sell used pillows. That's simply not how we operate, so we'd really like the chance to look into what happened here. If you could share your order number here on Trustpilot (or send it to our support team), I'll personally ping the team and make sure your case is picked up and addressed as quickly as possible. We'd truly love the opportunity to make this right for you. Warmly, Sheyma @ babybub

C
CirclznstarzUnited States · 1 review · Experienced 2026-06-21 ·

I was scammed by this company

I was scammed by this company. They claimed to send me a pillow, which was never delivered. When I confronted them, they sent me an obviously AI generated photo to try to prove it was delivered when it wasn’t. The photo had half a dozen things obviously fake it it (eg, screen door opens in the wrong direction and opposite from my front door). The company has subsequently sent me ab email asking me to spend more money to “fix” the problem instead of giving me a refund. Red flags everywhere. Don’t get scammed like me.

Reply from Babybub 2026-06-24

Hi Courtney, I'm so sorry to read this 💔 I can completely understand why you'd feel frustrated and let down, especially when you were expecting your pillow and it never made it into your hands. I took a look at your case personally, and I can see that your order was marked as delivered by the carrier, but it seems you never actually received it. I also wanted to clarify that the delivery photo our team shared came directly from the carrier, UniUni — it wasn't created or altered by us. We would never try to scam our customers. As a mama, I know how important this stage is, both for comfort and financially. That's why when parcels go missing after being marked as delivered, we always try our best to help find a fair solution. I can also see that our support team has already processed a refund for your order because we never wanted you to feel unheard or even more frustrated by the situation. I'm truly sorry this was your experience with us, and I appreciate you taking the time to share your feedback. 💕 Warmly, Sheyma @ babybub

R
RoxyUnited States · 1 review · Experienced 2026-06-17 ·

Great Product, Even Better Customer Care

I absolutely love my Baby Bub pillows. They provide the perfect amount of support and comfort, and they’ve significantly improved my sleep quality. I was also very impressed with the customer service. When my original order was lost in transit, Rachel and Patricia from customer care responded quickly and resolved the issue without hassle. They promptly arranged a replacement, and their genuine care and commitment to customer satisfaction made all the difference. I’m very grateful for their excellent support and highly recommend both the product and the team behind it.

a
allie websterUnited Kingdom · 1 review · Experienced 2026-06-17 ·

I have tried to message this company 3…

I have tried to message this company 3 times to say I would like a refund under the 90 day trial. Surprise I’ve had zero response. My order number is 451496. Please look into this and email me with my refund details. Thank you.

Reply from Babybub 2026-06-19

Hi lovely, Oh no, I'm so sorry you've been left feeling this way 💔 I can totally understand how frustrating it must be to reach out multiple times about your refund and feel like you're getting radio silence. I'd be upset too. I took a look at your case personally, and I can see that our support team replied to each of your messages on time. It looks like there may have been some kind of email hiccup along the way, and their replies may have landed in your spam or junk folder instead of your inbox. I've already given the team a nudge, and they'll be reaching out to you shortly through a brand-new email thread to make sure you receive their message this time around. Thank you for flagging this for us. I know this has been frustrating, and I'm really sorry for the mix-up. We'll get you taken care of and help get this sorted as quickly as possible. Best, Sheyma @ babybub

T
TimUnited States · 2 reviews · Experienced 2026-06-10 ·

Try it out and see if it works for you.

I totally love and want to support this company. They are extremely honorable, honest, generous, and supportive. Even though my wife was having trouble with this product, they were able to comp me to allow her to have time to use it when she needs to. Their customer service is also top-notch and above my expectations. They reply fast and resolve my issues quickly and then some. Though in all honesty, their product and emphasis on this: may not be for everybody. I urge everyone to try it out, given that they have a 90-day money-back guarantee, and see if it's for you. My wife did say the belly support is helpful for travel, but the other pillows aren't that helpful. She does agree, though, that the belly support is helpful and comfortable. However, she will mostly use it during travel rather than at home.

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