Babybub

Dear Chardonée, Thank you so much for taking the time to update your review. First of all, I'm truly sorry for the frustration and stress this whole situation caused 💔 I can completely understand why you were disappointed. You ordered your pillow to get some much-needed comfort, not to spend nearly two weeks chasing updates and asking for a replacement. If I were in your shoes, I would have felt exactly the same. While I'm glad we were ultimately able to arrange a replacement and get it on its way to you, I also understand your point that you shouldn't have had to push so hard for a resolution in the first place. That's fair feedback, and we're taking it to heart. Unfortunately, your original parcel being lost by the courier created a domino effect of delays, but that doesn't change the fact that the experience fell short of what we want for our mamas. We're constantly reviewing our processes and carrier performance to help prevent situations like this from happening again. Thank you for giving us the opportunity to make things right, and I truly hope your new pillow is everything you needed once it's in your hands. And please feel free to shoot us a msg whenever you need anything. We're here for you, mama. Warm regards, Sheyma @ babybub

Hi Sinthiya, I’m really sorry to hear how frustrated and disappointed you’ve been feeling 💔 I can completely understand why you’d be upset, especially when all you wanted was a comfortable pair of leggings and a straightforward resolution. I’d just like to reassure you that our team was never trying to prevent you from receiving a refund. When alternative refund options are offered, it’s simply because some customers prefer a hassle-free solution that lets them keep the product rather than going through the return process. That said, if a full refund is what you prefer, we absolutely respect that choice. If you're still within your 90-night trial, you remain eligible for a full refund upon returning your order, in line with our policy. I’d really love to look into this personally for you. If you could share your order number, I’ll gladly ping one of our support team members and make sure your case gets the attention it deserves. We genuinely want to help and make this right for you. Warmly, Sheyma @ babybub

Hi lovely, Oh my goodness, I’m so sorry you had to open your package and find that 💔 I can only imagine how upsetting and disappointing that must have been, especially when you were expecting something to help you feel more comfortable during pregnancy. As a mama, that’s the last thing you should have to deal with. I’ve looked into your case, and I can see that a full refund has already been processed for you. I’m glad we were able to take care of that quickly, but I know that doesn’t undo the shock and frustration of receiving your order in that condition. I also want you to know that your case has been escalated to our internal team for a thorough investigation. This is the first time we’ve received a complaint like this, and we’re taking it extremely seriously. We absolutely won't let this one slip through the cracks. Thank you for bringing this to our attention. While I wish your experience had been very different, your feedback is helping us make sure this doesn't happen again. Wishing you all the best for the rest of your pregnancy, and again, I’m truly sorry you had to go through this. Warmly, Sheyma @ babybub ❤️