Bachan’s Japanese Barbecue Sauce | Non-GMO family recipe created in small batches with authentic Japanese ingredients.
Written by the business, not verified by us.
Is Bachan's legit?
Bachan's (www.bachans.com) has a 4.0 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is good. 22% of reviews are 1 star, a relatively high share; The business has replied to 69% of negative reviews. Last updated 2026-08-26.
I got a message that my order has been delayed. It’s been over a week and no message about the status of my order, but I’ve gotten countless advertising emails about things to buy from you. If I can’t even get the first item I ordered delivered to me successfully, why would I buy any of the other products in the email advertisements?
Reply from Bachan's2023-12-13
Hi Donna,
Thank you for your feedback, we here at Bachan’s are always listening to our customers to implement improvements when we can. And we are so sorry about the delay. Due to high volume orders and demand, an item which is included in the Gift Box that you ordered became out of stock. As we truly value and appreciate our customers, our teams have been working diligently to resolve this ASAP. As a result, we have great news and are happy to provide an update that your order has shipped! Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support. Wishing you a wonderful holiday season!
I placed my order on December 1 and to this date I have not received my order and I have not received any information on the status of my order. I have started to consider that I have been scammed. I would not recommend to anyone that they purchase anything from Bachans
How can you send this review and I don't even have my package? I'm still waiting for a shipment email saying it's shipped.
Reply from Bachan's2023-12-12
Hi, Thank you for your feedback, we here at Bachan’s are always listening to our customers to implement improvements when we can. And we are so sorry about the delay. Due to high volume orders and demand, an item which is included in the Gift Box that you ordered became out of stock. As we truly value and appreciate our customers, our teams have been working diligently to resolve this ASAP. We anticipate receiving more inventory tomorrow and will ship your order right away! Our Support team will contact you to provide further updates and assistance. Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support.
I haven’t received my shipment yet. I got an email it was delayed and there had been no update on the location of my order. I hope it’s here before Christmas
Reply from Bachan's2023-12-12
Hi Leah, thank you for your message, we here at Bachan’s are always listening to our customers to implement improvements when we can. We are so sorry for the delay, due to high volume orders and demand, an item which is included in the Gift Box that you ordered became out of stock. We truly value and appreciate our customers, and our teams have been working diligently to resolve this ASAP. As a result, we anticipate to receive more inventory as soon as tomorrow and will ship your order right away! Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support.
I placed an order and after it was already placed I received an apology email about how the item is actually on back order. Stop advertising your product for holiday gifts if it isn't actually available.
Reply from Bachan's2023-12-12
Hi Danielle, thank you for your feedback, we here at Bachan’s are always listening to our customers to implement improvements when we can. We are so sorry for the delay, due to high volume orders and demand, an item which is included in the Gift Box that you ordered became out of stock. We truly value and appreciate our customers, and our teams have been working diligently to resolve this ASAP. As a result, we anticipate to receive more inventory as soon as tomorrow and will ship your order right away! Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support.
I really enjoy all your products! Your story about the history of the company is terrific as well. I always try to support family businesses as much as possible.
All of Bachan's sauces are a great addition to almost any recipe. Unique flavor profile adds a lot to everything. Highly recommend this. Great service too!
The products are amazing and I use them a lot. I had a lot of issues with the web site and The Management Helped me out. They were very fare and quick with finding a solution that worked for us both.
Still have yet to receive any product or even a shipping confirmation
Reply from Bachan's2023-12-12
Hi Kyle, thank you for your message, we are so sorry for the delay. Due to high volume orders and demand, an item which is included in the Gift Box that you ordered became out of stock. We truly value and appreciate our customers, and our teams have been working diligently to resolve this ASAP. As a result, we anticipate to receive more inventory as soon as tomorrow and will ship your order right away! Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support.
I'm sure it's a wonderful product but we still haven't received it, so that hasn't been great.
Reply from Bachan's2023-12-12
Hi Jill, thank you for your message and we are so sorry for the delay. Due to high volume orders and demand, an item which is included in the Gift Box that you ordered became out of stock. We truly value and appreciate our customers, and our teams have been working diligently to resolve this ASAP. As a result, we received more inventory and are happy to provide an update that your order has shipped. You should receive the order soon and we hope you will enjoy the sauces! Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support. Please don’t hesitate to contact us at [email protected] if there is anything else we can do for you. Wishing you a wonderful holiday season.
I placed my order on 12/2 and then received an email on 12/4 that my order has been delayed potentially 7-10 days. Today is 12/12 and I just received another email asking me how much i’m enjoying my order. You know, the one I have yet to receive. So, thanks for rubbing it in Bachan’s!
Reply from Bachan's2023-12-12
Hi Jennie, thank you for your message, and we are so sorry for the unfortunate sequence of events, it was not our intention to rub it in or offend you. And we are so sorry for the delay, due to high volume orders and demand, an item which is included in the Gift Box that you ordered became out of stock. We truly value and appreciate our customers, and our teams have been working diligently to resolve this ASAP. As a result, we anticipate to be able to ship your order as soon as tomorrow. Again, our sincere apologies for the delay and thank you so much for your patience, understanding and support. Please don’t hesitate to contact us at [email protected] if there is anything else we can do for you. Wishing you a wonderful holiday season.
Placed my order and was told it was going to take much longer to receive it because too many orders but would receive an email a week later with update. A week has past and still no update and these were presents for the holidays. Not happy. Yet I keep seeing ads pushed for more ordering when they can’t keep up with current orders??
Everful Wholesale
Puppies.com
Bailey's CBD
4 Corners Cannabis CBD
PetEdge
Mountain Rose Herbs
Grand Distribution LLC 
Meowant