Back Market - United States (www.backmarket.com) has a 4.5 out of 5 rating on OK.one, based on 203 user reviews collected here. It is listed under Electronics & Technology and its reputation is excellent. 88% of reviews are 4 stars or higher and 7% are 1 star; The business has replied to 73% of negative reviews. Last updated 2026-08-10.
What people say
J
Jesse美国 · 8 reviews · Experienced 2026-07-17 ·
★★★★★
First refurbished item & it was excellent
First refurbished item i have purchased and I love it. There's no way you could tell it was pre owned. Quality was perfect. Operating system was what was reported. And the quality of this laptop is great. FYI I've had dozens of laptops. Most recently a macbook air which I gave to my son and an old Surface that was just getting too slow. The Aspire is awesome. Screen is much better than the specs say. Price was excellent. So for the money this was phenomenal imo. Most definitely recommend Back Market. Let someone else take the initial hit and get a much better value for your money.
D
Douglas Black美国 · 2 reviews · Experienced 2026-07-22 ·
★★★★★
Backmarket > Apple
I prefer buying from Backmarket over apple because you can be sure the product will work without defects and their warranty is hassle free.
G
Goins美国 · 3 reviews · Experienced 2026-07-15 ·
★★★★★
This is my 4th purchase from Back…
This is my 4th purchase from Back Market. The value of refurbished equipment is excellent. Reusing electronic items is the best service for our world.
C
Carmen美国 · 1 review · Experienced 2026-07-22 ·
★★★★★
Great place to buy refurbished devices!
I have bought three devices from Back Market. Each one was of exceptional quality. Items were packaged well for shipping.
H
Hana美国 · 2 reviews · Experienced 2026-07-27 ·
★★★★★
Affordable Quality
As a broke college student but also a photographer running a business, I was so happy to find a site that was reliable and had affordable, yet up-to-date options. My purchase arrived in better condition than I expected and has been amazing so far. Absolutely no regrets---except for not finding Back Market sooner!
P
Paul Staley美国 · 1 review · Experienced 2026-06-04 ·
★★★★★
Trade-in experience an epic fail
Backmarket.com TrustPilot review: I love BackMarket, but...
My Trade-In experience began well, but quickly fell apart. On January 29, 2026 at 3:12 p.m., I dropped of my labeled, securely packed box with an iPhone 14 Pro Max inside at my local UPS store. Seventy-seven days later, the package arrived – reportedly empty – at the refurbisher’s. About two months later – two months during which I sought in vain to communicate with BackMarket and, according to them, failed to respond to a single email - June 4, 2026, I think – Back Market “closed” my Trade-In case. More below on email comms with BackMartket.
Why isn’t this UPS’s problem? Or, maybe, the refurbisher? BackMarket chose the refurbisher. The refurbisher, we suppose, chose the shipper. Agency. The buck stops with BackMarket.
A word of advice if you trade in with BackMarket: 1. Save and scan your hard copy shipping receipt; 2. Purchase additional insurance at the shipper (UPS only covers $100 if they allow the claim at all.) 3. Keep a diary of all communications with BackMarket. 4. Or just print (or save as pdf) them all. 5. Be sure and note which platform (ie Chat, email) was the vehicle for any communication to or from any involved party and be sure to save the emails. 6. Produce your proof of address before you ship and / or go anywhere that you won’t have access to physical documents you may need for this, even if BackMarket has a purchase history with that data already available to them.
Now that you have the summary, I’ll fill in some blanks.
After I dropped off my iPhone to a local UPS store, I waited. And waited. Staff at the UPS store said that according to their records, the package had not left the store). I then traveled to Florida where I stayed for a month. That latter matters because I was unable in that interval to access physical documents which BackMarket later demand Like, the UPS receipt (it wasn’t enough form them that I had a tracking number and screen print showing the tracking number assigned by on the refurbisher’s shipping label.) While in Florida, I learned that (a) the proof of address I had submitted was insufficient; (b) I had no access to physical documents needed to comply with the requirement and (c) BackMarket issued a link to upload compliance docs and imposed a four-day deadline for me to to comply of the matter would be considered closed. And that was early in my month-long stay out-of-state. Deadline passed. Link expired. Well, *&^(^$%^.
Returned from Florida March 11, 2026. Soon went to the UPS store. They said the package appeared to have never left the store but they could not locate it. Meanwhile, I did have at least two emails from BackMarket. One was from a “Jessie”, which address when I tried to later reach generated an automated response saying in essence that nobody monitors that address for incoming mail.
During the gap between January 29, 2026 and the final closure (by BackMarket) on..June 4(?), 2026, I communicated with the refurbisher A LOT (Smartphones Plus – and does it matter that the name just seems to scream “STEAL ME” right on the package?) on BackMarket's chat forum. The refurbisher was responsive and implored my patience. Until April 12 or 13, 2026. I think. Then, a response: package arrived, no phone in it.
The most frustrating part is that it was IMPOSSIBLE to communicate directly with BackMarket by Chat bot or even, it seems, by email. And it was never clear which platform BackMarket was going to use. The Chat function seemed to be an authorized and authoritative channel. But, apparently, no to one or both. The worst? An email dated June 4, 2026 from an “Anna” saying something like “We have reached out to you by email and you haven’t responded so we’re closing this matter.” I fired off an infuriated response demanding to know whether anyone at BackMarket actually reviewed the ENTIRE SAGA recorded in their own Chat?
Okay, it’s only $364. Am I okay with this? Would you be?
Reply from Back Market - United States2026-08-03
Hello Paul,
We are very sorry to hear about this issue! Can you please update your review with the order number so we can look into this for you? You can also open a claim by:
1. Logging in to your Back Market account
2. Click on "My Orders"
3. Find the order you need help with and click on the "Get help" button next to that order
4. Select the option that best describes why you're reaching out.
We typically respond within 1 business day.
Please let me know if you have any questions in the meantime.
Thank you,
Back Market Customer Care
M
Magdeline美国 · 1 review · Experienced 2026-07-30 ·
★★★★★
Aesthetically it is almost perfect…
Aesthetically it is almost perfect except for a small stripe on the screen, so far my daughter has not stayed out of operation. thanks
R
Richard I Smith美国 · 1 review · Experienced 2026-07-22 ·
★★★★★
I've purchased several products from back market...
I've purchased several products from back market, from smart watches, phones, gaming equipment, etc... I have only great things to say about the platform. Customer service is second to none, items have been in better condition than I could ever have fathomed, and anyone second guessing refurbished devices from this company are seriously missing out. A++++!
B
Bob Lange美国 · 5 reviews · Experienced 2026-07-20 ·
★★★★★
Phone was like new. Excellent deal!
Phone was like new. Substantial savings over new. Transfer was easy. Very pleased!!!
Good phone refurbished by Verizon. Unlocked, no scratches and no issues. Shipping was fast and smooth.
j
jaqueline美国 · 1 review · Experienced 2026-07-16 ·
★★★★★
My computer has keys that are not…
My computer has keys that are not correct. for example, I need to hit the amphermen sign to access the question mark.
H
Homer Wong美国 · 2 reviews · Experienced 2026-07-22 ·
★★★★★
Flawless Iphone 16 Pro
It was easy to find what I was looking for.
Options were clearly explained.
Purchasing experience was great.
Product was flawless with no signs of any wear.
K
Kai美国 · 3 reviews · Experienced 2026-07-02 ·
★★★★★
Shipping was super fast
Shipping was super fast, came in a recycled parcel, and it works like new! Near perfect condition and the sound quality is AMAZING. The connection is a little slow sometimes, but that might be a me problem. 10/10
R
Ruth美国 · 8 reviews · Experienced 2026-07-15 ·
★★★★★
Black Market is Outstanding
Black Market had exactly the item, in the price range and condition I was looking for. They offered 30 day return, 1 year warranty and an extended warranty protection. The information I gathered about them reflected a high level of customer satisfaction and trust. I appreciate that this company keeps electronics out of the landfill and affordably in the hands of customers. The item was quickly delivered and was exactly as described. Highly recommend.
K
KSummer美国 · 1 review · Experienced 2026-07-24 ·
★★★★★
Great service and quality
Great communication with customer service, shipping was very fast and the looked practically new. I selected good quality and it looks almost new. The battery was 100% capacity and I appreciate that very much. Overall my experience was good and I will come back for other things later but for now I am satisfied and I would recommend to anyone.
M
Mark Gregory美国 · 1 review · Experienced 2026-07-24 ·
★★★★★
Sold a Bad Debt Phone, Couldn’t Use
I was sold a phone that was currently locked due to an outstanding bill by the previous owner. This caused several additional hours of work and time wasted for me. This is ridiculous and should have definitely been part of the screening process. Very disappointed. Aside from that the phone was in good condition and as described other than the fact that I couldn’t use it. Offered a refund and a 5% discount on future purchases however that was really a slap in the face. I had the phone active for 24 hours until the carrier came back and disconnected service so I had already purchased a case, installed a screen protector and moved over all of my information to then have the device become worthless to me. Worth way more of my time than a refund and a 5% discount on a future purchase.
Reply from Back Market - United States2026-07-31
Hi There,
We are very sorry to hear about the lock on your phone! Can you please update your review with the order number so we can look into this for you?
You can also open a claim by:
1. Logging in to your Back Market account
2. Click on "My Orders"
3. Find the order you need help with and click on the "Get help" button next to that order
4. Select the option that best describes why you're reaching out.
Please let us know if you have any questions in the meantime.
Thank you,
Back Market Customer Care
The phone was perfect, I need to buy a new phone because they one I had was the same model but it didn’t arrive in really good conditions because I bought it in a different site, but this one came perfect, no even a scratch on the back or in the screen, battery health was perfect too. I would recommend Back Market to anyone looking for a new phone with excellent condition and warranty.
m
maurice seitter美国 · 1 review · Experienced 2026-07-28 ·
★★★★★
Probably not the way to go.
I ordered a phone. They sent me the wrong model. I tried to return it. And they made it very difficult.
Reply from Back Market - United States2026-07-31
Hi There,
Thank you for bringing this to our attention, and we're so sorry you received the wrong model! For next steps, can you please update your review with the order number so we can look into this for you?
You can also open a claim by:
1. Logging in to your Back Market account
2. Click on "My Orders"
3. Find the order you need help with and click on the "Get help" button next to that order
4. Select the option that best describes why you're reaching out.
Please let us know if you have any questions in the meantime.
Thank you,
Back Market Customer Care
iPad was in excellent condition and price was competitive.
O
Oskar Nickel德国 · 3 reviews · Experienced 2026-06-14 ·
★★★★★
Avoid This Nightmare Conpany
Horrible Experience I sent my Xbox out 45 days ago the other party accepted it and all should be done but NO it wasn’t that smooth after one and a half weeks passed and no money arrived I decided to message them. All I got was that I should re enter my bank details. Later on, on day 30 I decided to also try my mom’s id and credit card.
BOOM backmarket said it worked and my money should be in my account soon but still NO.
No money has arrived they now want a bank statement once again and it’s starting to feel more like a scam than anything else…
Avoid this site for the sake of your own time
Reply from Back Market - United States2026-08-03
Hi Oskar,
I'm sorry for the long wait and the frustration this has caused.
We've already updated you in your existing help request with the latest information, including the expected timeframe and the details of what's needed to move your case forward.
Please continue following up through your claim, as that's where our team will keep you informed of any new updates. Thank you for your patience.
Back Market Customer Care
