BAISI WIG is the top 10 hairdressing brand in United States. BAISI WIG strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, lace frontal wigs, closure lace wigs, full lace wigs, hair weaves, etc. BAISI WIG has won the trust and support of millions of customers, so recently there have been special fraud gangs imitating BAISI WIG website and deceiving customers, selling them at very low prices and sending wigs by very poor quality chemical fibers to buyers. . We work hard to help many fraudulent buyers fight these fake websites. Be vigilant and don't get scammed! Don't forget our official website: www.baisiwig.com
Written by the business, not verified by us.
Is Baisiwig legit?
Baisiwig (www.baisiwig.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-25.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Customers frequently praise the incredibly helpful customer service and the responsive staff members who patiently guide them through purchasing. Many buyers really appreciate the soft hair quality, custom colors, and seamless lace featured on their favorite purchased wigs.
However, some customers also noted significant issues with products looking completely different from the advertised online pictures and descriptions. People also experienced frustrating difficulties with missing orders, poor material quality, incorrect colors, and unhelpful communication when attempting to process returns. Some reviewers reported that certain items felt synthetic, poorly styled, or failed to match their personal expectations.
Auto-generated from all reviews of this business. For reference only.
Placed order and customer service was quick with response but a week to 2 weeks later I can’t get in contact with them to track my order.
Reply from Baisiwig2026-08-18
Hi dear,
Sorry for the inconvenience caused,
We checked that we sent you the tracking link to you by email and you also replied to us. And your package will be delivered within one week, wish you will pay more attention to sign it.
We promise that we will ask our shipping department to pay more attention to your order next time, wish you will give us another chance.
Thanks.
Dear friend, we are happy to know that you are satisfied with our hair! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Omg! Do not buy any hair from them. It stank and got split ends and dont look like the picture. I spent $241 on two wigs and they are both horrible!!!! Im sticking to luvme and AMazon! Jesus, this hair is literally from Hong kong!!!
Reply from Baisiwig2026-08-11
Hi there, thank you for your feedback. As mentioned in our product description and order confirmation, our wigs are handmade and require styling to achieve the desired style and shape (similar to the model photo). we have hairstylist here to make the hairstyle perfect before we shipping the wig to u. But wig will be squeezed during transportation, so the hairstyle was a little messed up or missed.
We promise that we will ask our shipping department to pick out the beat quality hair and give you a nice discount for you in next order.
Wish you will give us another chance!
Thanks!
Love the Toppers and customization of color! Customer service is excellent. Shipping timelines are great!
Reply from Baisiwig2026-08-11
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
You have a CSR by the name of Ashley that has been so instrumental in the purchase and discount of my purchase. However, after ordering since 5th August and can't even receive an update or shipping details.
Reply from Baisiwig2026-08-11
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I love my lace wig this is the third time I have ordered from and I will continue to order
The seller responds to you quickly with any questions I have
Reply from Baisiwig2026-08-05
Dear friend, we are happy to know that you are satisfied with our hair! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Have brought so many wigs from this company you can’t go wrong you you need to hurry up and get your wig . Customer service is so attractive they’re really the best out here
Reply from Baisiwig2026-08-05
Dear friend, we are happy to know that you are satisfied with our hair and services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Ordering was easy and straight forward. I even got a discount and a mystery gift.
Reply from Baisiwig2026-08-05
Dear friend, we are happy to know that you are satisfied with our hair and services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I purchased a pixie natural wig for $129 only to receive a cheap piece of low level looking carpet! I measured my head before ordering and the size was off. Asian and American sizes differ. It went from the cheap packaging, to my head, straight to the trash. NEVER EVER AGAIN. Don't get duped and buy Luvme, etc. They send a cheap cross necklace and American flag **# which Is a BIG NO THANKS FOR ME.
8/1 - Regarding Baisi's reply/offer - Like I said, NO THANKS. I will not do business with your company again. Also, based many Baisi reviews, I speak for many other customers.
Reply from Baisiwig2026-08-01
Hi dear
Sorry for the inconvenience caused
We will report it to our factory and improve it in the future.
Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it.
Could you pls try it? And if you have any question, pls feel free to contact us!
We promise that we will ask our shipping department to pick out the beat quality hair and give you a nice discount for you in next order.
Wish you will give us another chance!
Thanks!
I love the look of the toppers and wigs! Shopping experience was fast and seamless! I look forward to doing plenty of future business!
Reply from Baisiwig2026-08-01
Dear friend, we are happy to know that you are satisfied with our hair and services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Great service, quick response and also beautiful hair. Can’t wait for my order…
Reply from Baisiwig2026-08-01
Dear friend, we are happy to know that you are satisfied with our hair and services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
You products are quality, I love the customer service and I would give you 5 stars for that
Reply from Baisiwig2026-08-01
Dear friend, we are happy to know that you are satisfied with our hair and services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
So far, my Service And communication with Ashley has been good. I have yet to receive the product however they are accommodating and willing to work with me. The website was not clear on the ability to provide color customization for more than one item so currently we are working out a plan so I’m able to get the correct color from my mom. I’ll update this review once I’ve received the product and can let you know how she likes it.
Reply from Baisiwig2026-08-01
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I emailed the customer service department and they responded quickly regarding a mistake I made on my order. I appreciate them for correcting my order.
Reply from Baisiwig2026-08-01
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Great communication and prompt response. Thanks again!
Reply from Baisiwig2026-07-28
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
This is my few times ordering from this company and the hair is nice and always seems to be genuine and same as picture.
Reply from Baisiwig2026-07-28
Dear friend, we are happy to know that you are satisfied with our hair and services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
My experience with the customer service agent was great! Very prompt, professional, and made sure my needs were taken care of immediately! I had an awesome experience with no hassles at all!! Thank you so much!
Reply from Baisiwig2026-07-28
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I've purchased several wigs from Basi wig. The quality is the best. The wigs are very easy to manage. Very easy to style. You can practically wear them right out of the box. I love the variety the company offers as well, which is why I keep coming back.
Reply from Baisiwig2026-07-28
Dear friend, we are happy to know that you are satisfied with our hair and services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
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