BAISI WIG is the top 10 hairdressing brand in United States. BAISI WIG strives to provide quality hair products at affordable prices. Such as undetectable lace wigs, lace frontal wigs, closure lace wigs, full lace wigs, hair weaves, etc. BAISI WIG has won the trust and support of millions of customers, so recently there have been special fraud gangs imitating BAISI WIG website and deceiving customers, selling them at very low prices and sending wigs by very poor quality chemical fibers to buyers. . We work hard to help many fraudulent buyers fight these fake websites. Be vigilant and don't get scammed! Don't forget our official website: www.baisiwig.com
Written by the business, not verified by us.Baisiwig (www.baisiwig.com) has a 4.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Beauty & Well-being and its reputation is good. 20% of reviews are 1 star, a relatively high share; The business has replied to 95% of negative reviews; Reviews mostly discuss Product, Quality, Customer service. Last updated 2026-08-25.
Most reviewers were somewhat happy with their experience overall. Customers frequently praise the incredibly helpful customer service and the responsive staff members who patiently guide them through purchasing. Many buyers really appreciate the soft hair quality, custom colors, and seamless lace featured on their favorite purchased wigs. However, some customers also noted significant issues with products looking completely different from the advertised online pictures and descriptions. People also experienced frustrating difficulties with missing orders, poor material quality, incorrect colors, and unhelpful communication when attempting to process returns. Some reviewers reported that certain items felt synthetic, poorly styled, or failed to match their personal expectations.
Auto-generated from all reviews of this business. For reference only.These wigs are great I will be buying again made with perfection and love that’s what makes these wigs special and unique
Dear friend, we are happy to know that you are satisfied with our wig! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
So I'm only giving 4 stars right now because I just placed the order. And I will say that customer service has been exceptional when I speak to the agent who takes the orders and help me process them. They're always very polite friendly and try to be helpful in offering pre styling the ability to cut the lace for you and just overall trying to make it a very personable experience. Once again, I cannot talk about the quality of the item since I have yet to receive it. But I do hope that I will be back on here. To let you guys know that this is a very trustworthy site to buy from.
Dear friend, we are happy to know that you are satisfied with our wig and service! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
They reach out to ask for input on how I would like customize my product.
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I’ve been doing business with Baisiwig for over 8years and can say this was a great choice , great customer care and quality always on top!
Dear friend, we are happy to know that you are satisfied with our wig! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I love the texture of the hair. I was buying now for a year now. I just got a friend to order today. Thank u
Dear friend, we are happy to know that you are satisfied with our wig! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I have used this company for many years and Ashley provided excellent service for me.
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
They offered great deals and all the reviews were good. I’ve ordered before from Baisi wigs and I didn’t have any issues. Customer service was very helpful.
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
The fact that they customize hair to the desired look and color which is hard for me to match on my own! Also great customer service and support!
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
The experience was great! Ashley is amazing and gave me all the support during the process since the start to the end. Very friendly and do her best to accommodate requests. The wigs looks great...it's a gift for my mother, hopefully she likes it. Thanks Ashley
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
This will be my 4th wig purchase from Baisiwig. Had a very good experience with Ashley. Highly recommend.
Dear friend, we are happy to know that you are satisfied with our wigs and services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Since I have been buying wigs from this company I have gotten so many compliments on my hair I will be buying more
Dear friend, we are happy to know that you are satisfied with our wigs! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Ashley reached out to not only make sure I completed my order but I was also given a discount. Very pleasant experience!
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
Like the ease of ordering and quick follow-up by staff to my notes on my order.
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I recently visited Baisi wigs and was blown away by the level of customer service. The staff was incredibly attentive and made sure all my needs were met. The product/service exceeded my expectations in terms of quality and value. I highly recommend Baisi wigs and I will definitely be returning!
Dear friend, we are happy to know that you are satisfied with our hair and services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I ordered I wig that I saw on their site and I received a wig not even close to what I purchased. I didn't put he unit on at all, I put it back in the box as soon as I saw that. I informed them, and then the person from aftersa@bai.. suggested that I wash the unit, but in the same breath said if I did anything to it, I would not get my money back. I have completed the email thread about my concern. They told me to send the unit back, and once they received it, they would send my money. I am glad some folks received the unit they purchased, but I really think they are AI-generated reviews. My beautician had to put a cease-and-desist on them because they used an unauthorized image of her to make it seem as if she uses their hair. Buyer beware!!!! Let me know if you want to see the email exchange.
Hi dear, Sorry for the inconvenience caused, Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it. We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order. We cherish the opportunity to satisfy every of our nice client like u. Please give both of us another chance. Thanks
They always tend to their customers needs very good quality and great customer service.
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
I am not sure how this company gets 5 star ratings. I ordered 3 wigs and none of them look as advertised the hair is supposed to be human but feels & looks synthetic. Refund is not worth it because it cost too much to send back to the supplier & you have to email back & forth with the supplier to make contact for a refund. I will never purchase again and I am warning others pls save your money…I will use the wigs for Halloween costumes
Hi dear, Sorry for the inconvenience caused, Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it. We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order. We cherish the opportunity to satisfy every of our nice client like u. Please give both of us another chance. Thanks
I am writing in response to your comment about my review Again i saw the photo of the style i chose and compared with what you sent me it were 2 different styles. Your company has refused to refund me because you wanted me to lie about the value of the product. When i bought the hair you changed me shipping fee, when i also returned the hair i also paid shipping fees you don’t consider the extra cost you have putting me through but you want me to side with you to lied. All i am asking for is my refund, you have your hair kindly send me my refund. I have complained to afterpay because i did the purchase through their service.
Hi dear, Sorry for the inconvenience caused, Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it. We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order. We cherish the opportunity to satisfy every of our nice client like u. Please give both of us another chance. Thanks
Customer service email was immediate after purchase answering questions about my order placed.
Dear friend, we are happy to know that you are satisfied with our services! We will continue to work hard to deliver great experiences and look forward to seeing you again in the future! Baisi wishes you the best!
The wig I purchased did not look anything like the picture. They took a long time sending and when I asked to return it they still haven’t responded. I paid $177 for a wig that look nothing like the photo at all I want my money back.
Hi dear, Sorry for the inconvenience caused, Normally we have hairstylist here to make the hairstyle perfect before we shipping the wig to u,but it may be squeezed during transportation,so it will needs some styling after receiving it. We kept talking with you by email and we also sent a big discount coupon to you, u can use it in your next order. We cherish the opportunity to satisfy every of our nice client like u. Please give both of us another chance. Thanks
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