Established in 2006, Banggood is a leading global online shopping platform for direct-to-consumer goods at affordable prices. With over 100,000 reliable suppliers, Banggood provides a diverse selection across more than 30 categories, such as RC toys, consumer electronics, E-bike & E-scooters, tools, diesel heaters, and power stations. Banggood partners with famous brands, offering various ranges of trusted products, including XIAOMI, Baseus, KuKirin, and Eachine.With a global reach, Banggood supports over 20 languages beyond English, including German, French, Portuguese, and Spanish. With 37 global warehouses and partnerships with international shipping carriers, Banggood provides customers with fast and convenient shipping services. Plus, Banggood is also equipped with a professional customer service team that offers 24/7 online support. Visit us at https://www.banggood.com
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Is banggood legit?
banggood (www.banggood.com) has a 3.0 out of 5 rating on OK.one, based on 961 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. 21% of reviews are 1 star, a relatively high share; The business has replied to 92% of negative reviews; Reviews mostly discuss Product, Quality, Price. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers often point out the exceptionally fast delivery times, seamless shopping journey, and highly competitive pricing found across an extensive product catalog. Buyers consistently emphasize that goods are sturdily manufactured, arrive well protected in their packaging, and accurately reflect online specifications.
Some reviewers were not happy with specific order issues, mentioning that certain received products arrived defective or completely failed to operate correctly. A few other people also felt that unexpected shipping complications, tracking challenges, or occasional delivery delays could disrupt an otherwise positive purchase.
Auto-generated from all reviews of this business. For reference only.
Selection is a little to variable, with products not consistently in stock.
Reply from banggood2026-01-31
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
I found the product to be "flimsy" more like a toy than a remote control airplane. I would like to return it for a full refund but don't know how. I struggled with the purchase as details of the purchase are not clear.
Shipping was quick and ahead of schedule.
Reply from banggood2026-01-28
Dear customer,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
We take the security of your personal information very seriously, you could contact us at [email protected]
Best regards,
Banggood Team
I've bought a lot of woodworking tools from them and pushed their app onto students I teach woodwork to. But it's becoming a thing, once a year you get a dud. This time it was negligent packaging which led to a bent and twisted item showing up. I'm sick of reading reviews that describe how good the packaging is. This time it sucked and it wasn't just me. Returns policy is not what they claim. No instant refund. Last time I emailed for a few weeks before I got a partial refund, this time I got the partial refund quicker. The product in decent condition is all I wanted.
Reply from banggood2026-01-28
Dear customer,
Thank you for taking the time to leave your comment.
We will do our best to ensure that the products shipped to our customers are in their best conditions.
We take the security of your personal information very seriously. If your product turns out to be broken or defective, you could contact us at [email protected]
Best regards,
Banggood Team
Ordering was easy and straightforward and goods did arrive quickly. Sadly the item (RC car from fms) broke down after only two days of light use. I don't blame Banggood for that, but rather some kind of bad luck (in one moment steering worked and in the next moment not anymore).
Reply from banggood2026-01-28
Dear customer,
Thank you for sending such a kind and enthusiastic comment.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously to improve our website, products and customer services.
You are our very important customer, if you require any more further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
I ordered a few times at this webshop. When things are working like they should it is a nice and cheap webshop. However when something isn't as advertised than you really have a problem. I bought a device which had 1. hardware issues (HDMI not working properly) and 2. looked like it is used before they shipped it to me (scratches etc. on the outside).
I raised a ticket and now I'm already waiting 5 days for a response while they say 24 to 48 hours...
In the end they sent me a replacement part (took a long time to get this solution and to get the new part) and now it is working again. However my preferred solution was sending the item back since I had, and have, no real trust in the product anymore. Beside this I had to change the part myself. However I updated the score to 3 stars
Reply from banggood2026-01-27
Dear customer,
Thank you for taking the time to leave your comment.
According to our warranty policy, if one or more of the products you received shows quality issues within the warranty period, you can contact us at first and you can also choose to return it to receive a form of compensation. You can refer this link to know more about our warranty policy: https://www.banggood.com/help_center/question_category.html?catid=211
We take the security of your personal information very seriously, you could contact us at [email protected]
Best regards,
Banggood Team
I ordered (order : 116187739) an Aoostar WRT Max computer that was advertised as in stock the 02/01/2026.
The 05/01/2026 I sent an notification from Banggood mentioning that it was shipped.
But as days passed the UPS tracking always stayed at the "Label created" only, with no evidence of the item being picked.
21 days after my purchase I still can't get any explanation from client service that mention every 2 days that I'll get an update in the next 24-48 hours. Which I never get.
I requested a refund and even this isn't handled yet.
That's not my first Banggood order but it might be the last...
Edit : 3 weeks after Banggood ended up performing another shipment that I received, so adjusting for 1 star to 2. But that was both long and painful…
Reply from banggood2026-01-24
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
I am satisfied with the services of this online store. I have been shopping here for many years and apart from occasional minor issues with product quality, which have always been resolved in my favor, I have no complaints. Perhaps the delivery time could be shorter. I recommend.
Reply from banggood2026-01-24
Dear customer,
Your positive feedback allows us to know that our efforts are appreciated and you are satisfied with our services.
Have a nice day!
I received an incomplete order, I took detailed photos and described everything, and sent a screenshot. Your company keeps saying sorry, please be patient, we're working on it!
Reply from banggood2026-01-22
Dear customer,
Thank you for taking the time to leave your comment.
We will do our best to ensure that the products shipped to our customers are in their best conditions.
We take the security of your personal information very seriously. If your product turns out to be broken or defective, you could contact us at [email protected]
Best regards,
Banggood Team
Although the diesel heater is fitted and works, the remote control is inoperative on the Off button only, the other three work fine, so it appears that I need a replacement remote control. I have attempted to contact the helpline and also the robot reply’s by question and answer all without success. But keep getting inundated with vouchers offering discount from future purchases. This won’t happen until my current issue is addressed. Very poor Banggood.
Reply from banggood2026-01-21
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously to improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Good and easy checkout process and attractive moderate prices (from a European market point of view). However, the amount of irrelevant advertisements, as well as the inaccuracy of shipment and delivery information are major fields of viable improvements!
Reply from banggood2026-01-13
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
I'm still waiting for some of the order and don't know when the rest is going to be sent .the first part of order did turn up on time.like other things I have ordered.
Reply from banggood2026-01-14
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
Dear Customer,
Thanks for your comments and suggestions.
We cherish every customer's opinions and suggestions. Based on customer shopping experience and opinions, we will continuously improve our website, products and customer services.
You are our very important customer, if you require any further information or assistance, please do not hesitate to contact us at [email protected]
Best regards,
Banggood Team
