The world's most exciting sporting goods available online. Truly everything an outdoor sportsman could dream of online. World's largest fishing and hunting departments ... choose from thousands of different lures, name brand rods and reels and every fishing accessory imaginable for bass, trout, saltwater trophies or what ever your fishing adventure requires. Large selections of hunting gear includes name brand products, rifles, handguns, black powder arms, bows, treestands and accessories. Complete offerings of name brand camping, climbing and athletic equipment, as well as huge assortments of men's and ladies' outdoor sportswear.
Bass Pro Shops (www.basspro.com) has a 1.8 out of 5 rating on OK.one, based on 99 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 75% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-09-06.
Most reviewers were unhappy with their experience overall. Consumers frequently complain about unhelpful customer service agents, noting that getting assistance takes far too long or proves completely ineffective. People also reported experiencing frustrating delays when waiting for their online orders to arrive. Furthermore, many customers mentioned receiving damaged items or finding that the products failed to match expectations. Shoppers often expressed deep dissatisfaction regarding the lack of care or communication from employees. Some reviewers were happy with helpful staff members who went above and beyond to resolve specific issues. Additionally, a few shoppers noted positive experiences when purchasing reliable fishing gear or receiving prompt replacements.
Auto-generated from all reviews of this business. For reference only.Ordered a 2300.00 deer stand still waiting to get my order 15 days late and their customer service is the worse customer service ever don’t waste your money go somewhere that appreciates their customers and by all means stay away from muddy deer blinds they use 3 rate shippers like ABF who will drop it off to a fly by night service that can’t seem to get a delivery done
I order some ammo trough website and received package that was open and someone stole ONE BULLET (1) from one package, I am very very much surprised with this , I send them message on Facebook but they did not respond.
I had an outstanding visit to Bass Pro Shops in Atlantic City, and it was made truly special by the service I received from Chuck. As a veteran myself, it was a profound pleasure to be assisted by a fellow veteran. There is a level of mutual respect and understanding that you only find within the community, and Chuck’s competence and recognition meant a lot to me. He helped me find the perfect pair of binoculars with expert knowledge, and the personal connection we shared made the purchase even more meaningful. I want to express my sincere appreciation for the way Bass Pro Shops supports the veteran community. Seeing a company that provides veterans with a platform to build a career, grow, and strengthen their professional lives is inspiring. It makes me proud to support a business that genuinely treats those who served with such high regard. After my experience with Chuck, I spent some time exploring the store and ended up buying several extra items. The atmosphere is incredibly motivating, and knowing that my money goes to a company that values veterans makes me a customer for life. To the management: Chuck is a phenomenal asset to your team. Give that man the highest praise possible!
I bought a Kool Splash inflatable water slide from them. within a week of use the right sprinkler stopped working. I returned it and they only refunded me $62 of the $128 I paid for it for a restocking fee!
I called the Centerville, Ohio store today, 4/23/26 to check availability for a specific type of trolling motor for my boat. I talked with Kloe in customer service who seemed to be extremely busy at the time. After some back and forth with her checking with the fishing department and the internet with the SKU # ! provided, she took my phone # and said she'd call later with definite info. She did call some time later in the evening & said they had what I was looking for in stock, so I asked her to hold it for me. I drove an hour to the store and when I went in to check at the Customer Service desk, the item was sitting there on a cart waiting for my purchase. Excellent job and service. I thank the little lady for going above and beyond for my need. Thank you very much. Jack J.
Just witnessed a man with an intellectual disability being aggressively upsold on a $10 warranty for his $20 pup tent. He didn’t have a phone number for his warranty so they just asked him “for any phone number”. I was told by a manager this would be addressed, but it is what it is - had I not brought it to their attention this guy would have been charged an extra 50%, and he even agreed to round up his payment to the next dollar for charity. How about you just give him your crappy $20 tent so you can sleep at night? At least now he’ll be able to. Edit; I see this store is soliciting good reviews via a QR code given to customers who they have positive interactions with - I would like to commend the older guy in the power chair who chatted me up regarding smoker woods, he was cool. I’d like to condemn the other guy (younger) also in a power chair who was training a new employee in predatory sales practices. I would appreciate a reply to this review, I wasn’t given a QR code card to leave a kind review, and that’s a major red flag to me that they ask people to leave these, they aren’t unsolicited at the very least… I don’t think I’ll be coming back, they clearly aren’t trained in how to recognize someone who shouldn’t be predated on, let alone sell them a weapon etc. In the sales pitch, the man was told that the warranty “covers bullet holes” to his tent which is also absolutely incredible to infer to an unhoused person. Check your footage
I went to the store to buy a fishing reel..... and the guy in that department was great. BUT when I checked out, the cashier demanded that I give her my phone number in order to get a reciept for my purchase! DEMANDED! This was at the store in Spanish Fort AL When I declined, her and another employee got really ugly about it. SO I left without a reciept.... and will never EVER shop with this company again.
It was a horrible experience. I will never go back to bass pro shop. The works at the hunting section were super rude and not helpful at lot. The manager was even worse, He was extremely disrespectful.
Tevava Dupiessis (991404) was interested in helping me buy sandals and then I did. I believe that I would not have bought sandals without her assistance. On the way out, Inez was so friendly, she made me feel appreciated that I was at Bass in Spanish Fort, Alabama!
They don't respond to emails to their customer service address, not at all. That's my beef with them DIRECTLY. But they own Cabela's and I bought a gun from Cabela's. Cabela's sent it to the wrong FFL, far, far away from me. Once they had my $, Cabela's quit responding to emails asking them to make it right. I called them on the phone and they said somebody would get back to me but nobody ever did. That's on Cabela's but taking the problem to the parent company should at least get a polite response. I got nothing. After 2 weeks, I finally just reversed the CC charges. I will never do biz with Basspro or any company they own again.
They have the worst online shipping. They offer expedited 2 day shipping. Then it ends up taking 4-7 days.
Order return I purchased a Sig Sauer Romeo Zero red dot from Bass Pro Shops on February 15th, 2026 and it was delivered to me on February 19th, 2026. Unfortunately, the footprint of the red dot did not fit my pistol, and I contacted Bass Pro Shops regarding a return. It took three calls for a representative to respond back with return instructions until I called again on February 25th, 2026, and was told they would have to send me a Hazmat sticker for the tiny battery that sits in the red dot that may take 4 business days to receive. I was then told it would take approximately 5 weeks for the return to be processed. All that, and I have to pay return shipping out of pocket. I will never shop at Bass Pro Shops ever again and will be sure to tell my family and friends, too.
We and my family went into bass pro shop restaurant at rancho Cucamonga. Service was terrible. We made reservations for my son's B day. They even asked if we were celebrating anything. So when we arrived we reminded our server we have a Bday she said ok. Food was good, however our appetizers came after our meal arrived. SERIOUSLY. Then at end nothing, when I asked about Bday they said we don't do anything. THEN SAY THAT AT RESERVATIONS., or server could have. I'll take my money elsewhere in the future.
Customer service is absolutely ridiculous. They only ship via usps and FedEx the worlds worst shippers that have ever existed. I have spent a lot of money with Bass Pro some order 4 grand + and have never received my items on time. Most are 5-10 days late and customer service always just makes excuses and has even said that I needed to be patient on a order that was 9 days past the original delivery date. Bass Pro won't get another dime out of me.
I love the GINORMOUS fish tanks! The environment has such an amazingly outdoorzy, rustic feel to it!
After ordering a rifle online and then getting canceled stating that it was no longer available, I had to order it again a month later. Went to pick on the 3rd day after ordering and was told to come back next day. Went back next day as told, staff was extremely rude and not friendly. They make it look like they are doing you a favor. Couldn't pay me enough to go back.
Returned dog items at Bass Pro Rossford Ohio. And realized when I got home there was a mistake on my refund. Went back right away and talked this woman at customer service. She figured it out but was very disrespectful towards me. There isn't a reason for her to act nasty. Poor customer relations. Jan 17th 2026 3:00 pm
How can Bass Pro be out of basically all standard waterfowl shotgun ammo. This is not the first time either. Waterfowl season going strong in Chesapeake bay, you would think they would be well stocked. Local small shops had what I needed, why not the worlds largest outdoor retailer? Poor ordering and inventory management.
It’s absolutely the worst management I’ve ever worked for. I can’t express enough how much the employees are not treated fairly. Noincentives, no praises, keeping employees who don’t do their job at all and lose the ones that do everything. Sad. Sad way to run a business.shame on you Johnny Morris for allowing this to happen .
I have been shopping at Bass Pro/Cabela’s for over 20 years. I continually use their products. It just amazes me here. It is in January. The gloves that I bought from Bass Pro five years ago was on their last leg. It’s not a problem you know I spent like $75 on them And I went to Bass Pro today Niles, Ohio, and here it is the Delta winner with a foot of snow on the ground and muzzleloader season starts tomorrow and I needed a warm pair of gloves. This store did not even have a semi warm pair of gloves I had to go to Fin for feather, which is another hour away to get what I needed to finish out this deer hunting season. Very dissatisfied I know it was Christmas New Year’s. I understand that, but this is Bass Pro the number one outfitter in the world.
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