Big Apple Buddy (www.bigapplebuddy.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has not yet replied to negative reviews; 31 of them were added in the last 12 months. Last updated 2026-08-12.
The Service was good. The item i purchased took a while to arrive in their facillity but the shipping was faster then i expected. I used Paypal as a payment method but i dont know if it was Paypals fault because sometimes when i tried to buy my stuff it wouldnt load the Paypal login. But thats the only Negative thing i have to say.
No hassle. Prompt service, and they were keen on fulfilling my needs.
I ordered a coach bag to be delivered to Saudi Arabia and the experience was amazing. They found the bag I want which was sold out everywhere and it arrived to me within 10 days. Thank you so much Big Apple Buddy
Ordered a meta glasses from us to nz with big apple buddy. My delivery was fast, I got updates and tracking on my parcel. No extra taxes on top, just paid on the website. Easy and fast service, Recommend!
I order a device to deliver to the UAE. The experience was great, they ordered the (electronic) device for me very quickly and shipped it to me as soon as they received it. The delivery process went smoothly, no issue with customs. Would recommend.
I ordered an item through Big Apple Buddy, but I decided to cancel the order before the item had arrived at their facility or been shipped to me. The cancellation was accepted, and I received a refund of US$1,132.91. However, I was charged non-refundable fees of $50 service fee and $29.57 card fee, meaning I lost money despite cancelling before receiving the product. I understand that businesses may have cancellation policies, but I believe these charges should be clearly highlighted before customers place an order. The overall experience was disappointing because I expected a full refund when cancelling before delivery. I hope Big Apple Buddy improves transparency about cancellation fees so customers can make a fully informed decision before ordering.
Great Company! I am very impressed
Awesome way to access US products when the manufacturers don't ship to NZ. Easy and transparent. Thanks heaps.
It took me a long while researching difference sellers of the third gen, 2K wired Google doorbell, only available from the USA. I finally settled on big Apple Buddy. I'm very glad I did. All the information I needed was on the website clearly spelled out with all the prices, taxes and delivery included. And it was the best price I could find too.
I was trying to purchase a US only product unavailable in the UK and came across bigapplebuddy.com purely by accident but I’m glad I did.I’ve been scammed before and it took some due diligence before I committed to the purchase. The process was seem less and as stated and every email was responded to by the co founder of the company. You felt you were their only customer and a greeting card was included in the package.Brilliant service.
Satisfied by my first transaction with them. I ordered cowboy boots from the USA to be shipped to France. The delivery was quick and the item flawless. Thank you guys. I’ll be back.
They are very fast, it's an amazing company able to give you stuff which are difficult to find. I recommend at 100% this website. Thanks to Phillis Chan !
Great and hassle-free service experience! The whole purchasing process was professionally handled and fully tracked up to our doorstep. We constantly received updates during each and every step. Just for clarification: Big Apple Buddy is offering a concierge service and responsible for buying your goods from trustworthy suppliers/sellers in the US and delivering them right to your doorstep. Hence, the team is focused on ordering your items, checking the incoming delivery at their warehouse, repackaging your goods and get them finally sent to your country. That beeing said, Big Apple Buddy cannot be responsible for handling customs, duties, import taxes, VAT, etc. This falls under the responsibility of the customer. However, FedEx (or UPS) is offering a full-service tax handling for you, once the parcel is on the way. We have been informed about that matter upfront and it was totally logic (we are a company and are experienced in importing goods from Non-EU countries). For those being uncertain, reach out to the Big Apple Buddy team and get these questions clarified upfront. Outstanding service! 5 stars since there aren't 6 available :)
Ordered the Meta Ray-Ban Smart Glasses delivered to Switzerland. They arrived within a week, which was at the very early end of the estimated delivery window. The entire process was incredibly smooth, from placing the initial order to unboxing the product. I did have to pay additional import duty upon arrival, but this was entirely expected thanks to the transparency provided by Big Apple Buddy during checkout. I am thoroughly impressed and will certainly recommend them to anyone looking for a reliable shopping concierge service. Thank you!
The experience was smooth and professional. I ordered a phone and it was delivered on time and with a minimum of headaches. This is a valuable service and well worth the small markup they charge.
Do not order from this company. After receiving important duty taxes, I refused the package. Instead of refunding me, they first completely refused. After a few emails they accepted but charge 87$ for return fee which barely left anything to refund. They are falling back on their FAQ section to justify their position. This is the kind of company that will use small prints, FAQ conditions not to refund you if you don't like or don't want the product anymore. Make sure if you order that you won't need to return the item you purchased
Ordered an Aura Walden frame delivered to Japan. Arrived within a week, the early end of the estimated delivery period. Entire experience was smooth, from ordering to receiving the product. Additional duty was charged but this was expected given transparency from Big Apple Buddy at time of order. First time user, will certainly recommend others looking for shopping concierge services. Thank you!
Very quick service and good feedback, would use again
Great costumer service. Quick and easy delivery from the US. Would certainly buy here again in the future!
Great service great speed good communication and a solution for a problem
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