BJ's Wholesale Club
BJ's Wholesale Club (www.bjs.com) has a 1.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-09-06.
Most reviewers were unhappy with their experience overall. Consumers frequently experienced rude staff, long waiting lines, and unhelpful customer service representatives when trying to resolve simple daily issues or account questions. Shoppers also complained heavily about inflated pricing structures, unexpected membership charges, and frequently finding spoiled or rotted produce on the grocery store shelves. The minority of people were satisfied with specific store visits, noting that certain staff members provided quick, polite, and professional help with automotive services. Some reviewers were happy with select items, mentioning that specific household products met their expectations and offered good value during their shopping trips.
Auto-generated from all reviews of this business. For reference only.I’ve been a member of BJ’s for 37 years. I obviously haven’t paid much attention or done much of the shopping. But, today I found out that we are forced to use a coupon to get the best price at BJ’s. I thought our membership entitled us to the best price. If you’re a member of the club, those coupons should be automatically applied at checkout. If you feel the same way, contact BJ’s and let them know.
Not during this experience, but on a previous experience, I was told that if I wanted a free turkey I would have to spend $150 on one visit to your store, between November 1 through the 10th. When I asked the man behind the counter if I achieved said goal, he said I did not. During that time frame I had spent a little over $100, over $30 and then $130. Three separate visits just didn't meet the criteria. Usually I spend between $150-$200. But it just didn't work out in my favor this time. The gentleman officially said 'Sorry' but I felt his tone just didn't really convey it. He was very dismissive and frankly a little rude. I decided that when my membership expires in March of next year I am probably not going to renew. Which is a shame considering since my family and I have been members for decades. Before the store we currently go to, North Brunswick NJ, was built, I have personally going to one BJs or another on a weekly basis for that long of a time. Since my children were in diapers I have been buying diapers from there.
ORDERED A TV ONLINE. TOOK A MONTH TO RECEIVE. ARRIVED DAMAGED. UNUSABLE. HORRIBLE CUSTOMER SERVICE. STILL WAITING FOR BJs TO MAKE GOOD ON A USLESS TV
I like shopping at BJ's. I do not like their treatment of employees. I know a person that works for them and has reported severe negative treatment. Bullying, intimidation, swearing and firing is commonplace, at least in Northboro , MA. I now feel guilty to shop there. How can they think they will succeed when this is allowed from the top down. The pursuit of profit and market share trumps out treatment of employees. Even good lower level management experiences this treatment. Shame on you BJ's.
This rating is for the customer support phone line. Absolutely terrible experience. My modular couch arrived with a damaged section, and I immediately sent photos and requested a replacement piece. Instead, I was told I would need to bring all three modular pieces back for a full refund. I explained that the couch had already been delivered and only the damaged section needed to be swapped. They then claimed they didn’t have a replacement — which was untrue, as I could clearly see it in stock on the website. They later offered a 10% refund for the damage, which I agreed to, only to change the terms again and require that the entire couch be returned for “inspection” to receive it. Completely unreasonable, especially since the damage was already fully documented. The shifting stories, misinformation, and refusal to honor an agreed-upon resolution were extremely frustrating. I would not recommend this company to anyone.
Bjs is absolutely horrible. The mgmt will not let u take breaks and the club mgr Lisa Kessler Gammon is a horrible human being. She talks down to her staff and degrades them
these evil swines sent me a unit that was dead on arrival and when i contacted them they began to make snid comments as if i was a clumsy oaff and i broke the device some how, and suggested i just wear the loss and not bother them any more over the phone, i explained the GPS was dead on arrival and never powered up, plus it was already scuffed and scratched out of the box, which was ripped and taped together as if some else had already had a go at setting it up and failed so they stuffed it back into the ripped box and taped it together to make it look ok again, so when i got it the box was ripped and help together by sticky tape, the unit was deeply scratched, and yes the screen of the gps was deeply scratched, no matter what i did the unit never powered on, i deemed it a damaged unit and that set off the company rep who demanded an apology for suggesting that they sold a damaged unit that was returned to them by another customer, if they could not get it to operate, then why redirect it to another customer as the gps was reported as damaged and non functioning, where they hoping i would get frustrated and walk away and lose $75, i get the impression this company, redirects all its returned and damaged products to the next customer hoping they just give up and stop bothering them, they seem to want to not lose a dime, so they send returned damage products to the next customer until someone gets feed up and goes away, they get there money they would have lost on broken and damaged goods, by ripping off customers and hiding behind a vale of plausible deniability, they know that if they make it difficult on customers returning items, that they will just give up and go away, plus there outrageous fee on returned item, it splits the refund in half, who would want the hassle of battling daily to get $50 back on a $100 purchase, not to mention all the other obstacle's, like people living below QLD, having to foot the bill of returning an item bought in melbourne or south australia, let alone perth, having to send it all the way to QLD head office, after the %50 reduction on refund, and the cost of shipping items to QLD, it quickly becomes not worth it, i lost %50 due to company policy on returns, then it cost me $30 to return the gps to QLD, so i would have been lucky to see $20 backj on a $100 purchase, this company is a scam, i bet they buy the broken returns from all the other sellers cheap, and just post them out, after all, they will automatically lose $75 of a $100 purchase just on company policy, dont let these evil swines rob you
My membership was automatically renewed even though I had made up my mind not to renew it due to financial constraints and because I don't shop there in large quantities as back then. I mostly use it to buy gas and sometimes I will buy gas from Cumberland gas station because of proximity. The card membership was automatically renewed and I called the branch to complain that I don't want to renew my membership. A staff provided me the number to call the main office on a regular business day to cancel. I contacted BJ'S main office just this Monday to cancel and I was told it would be refunded back onto the card 3 to 5 business days. In the past, it took them 3 weeks to refund money to customers. I experienced this and I had to pay the debt on my card to avoid late card payment before BJ'S returned the funds. I am glad things have changed even though they can do better this is a huge improvement. I will move it to 5 🌟 if indeed the refund goes through within the number of days they communicated to me. If financial constraints ease up a bit, or if I am offered a good deal. I will consider signing up for 1 yr but for now I will manage without it. Thanks to the representative who did the cancelation for me, she was very polite and understanding.
I use the scan feature on their app & every time I go there, they check every item upon leaving the store. I called the Deptford NJ store manager a few weeks back to complain. I was told that if I shopped there more frequently this wouldn't happen. I only go to BJs to purchase items that are much cheaper there. My customer experience is much better @ Sams Club & Costco.
The customer service is GREAT!!! I love the coupons, if You look, and a lot of people are just down right lazy! I’ve had to show people, Go to the customer service counter, get a free coupon book, and Save. Don’t complain…… Do it and Save silly !!
I have no problem with the store itself. You have to be careful however because they don’t always have the best price. My problem is that they sent me a promotion to apply for their card. They promised a 50 cent a gallon discount for a three month period if I kept my application and approval within a certain time frame. I followed their directions and was approved for the card. The promised discount has not materialized. I have been corresponding and talking with them for over 6 weeks now and all I get is typical customer service stupid answers. These people are not to be trusted. I’m just going to put the card in a drawer.
I was in the store on portsmouth blvd in Chesapeake. I went in to buy some deer park water I noticed the cost was $6.79. I told the manager Walt that sams club had this item for $6.48. He shrugged and said are you going there for $.30. I said yes so he just walked away as if he didn't care. I said I see how much you care about it. He was like oh well. I guess he thought about it and walked back past me and said. Oh I thought you were talking about our brand it all taste the same. I didn't say anything but I will say your manager needs more training. I work with the public everyday and this isn't the way you treat your customers. I see why bj's membership is low. You all need to d more training your people.
Their credit card is cheap and uses the very worse provider in Capitol One. Do not get one.
What a scam! got a $120 membership because the website says "2 FREE same-day deliveries on orders $50+ ($30 value)" what it hides is the fact you get 2 delivery's per YEAR. I called and requested a refund on the membership, i was going to switch to the lower tier and do the delivery option for 100 but, i was told they could not refund it to my card because the computer said it can not refund to a bad card number but yet they charged it for the membership and 2 food orders. Then i was told it will take 6 weeks to get my refund by check! I CALLED BS! I called my bank, they know bj's does this and refunded my money in 4 days ! WARNING BJ's wont refund it at all according the Redit! . you have to call your bank and tell them what Bj's did and your bank will refund it and change bj's. Guess im sticking with Costco! MORE well it was to my attention if you order 100 dollars of item and off a 15% tip the tip is given and not adjusted by the final price, I ordered $60 got $40 and paid $9 for the tip that should have been $6
Well, first off they have a terrible website, not user friendly, and just a lot of inaccurate information. I looked for a coupon they advertised for Starbucks coffee K cups French Roast with $8.00 off. I couldn't find it on their site, not sure it exists. After seeing their regular price of $42.00 I figured it was over priced anyway, even with $8.00 off it was still not a deal, as with most of their sale items. I think they try to attract a certain audience with their coupons, as some people get excited with a little savings, I know I do! The products in BJ's are so overpriced and not good quality, the discount just brings it in line with other sellers. My membership runs out in a few months, which I will not be renewing, I use Sam's Club which is fine, I only tried BJ's as it was a little closer to me and they gave me a discount for membership. I do not think they will be around for much longer and I will not miss them.
Long lines and little help. Gas pumps are always dirty and often broken or out of service. Roof leaks in the rain. Seems like they are collecting as much money as they can without investing maintenance.
If you only go to BJ’s to basically shop then I agree with reviews saying: it’s clean, well organized, and has nice staff. However, if you want to want save money by taking advantage of coupons and special deals and use the app for convenience and efficiency, you will be disappointed and frustrated. The app is lacking in speed and proper usability. Scanning a product barcode in store to coupon check gives less than a 50/50 chance of working. Multiple employees apologize for poor WiFi service. Employee training and staffing at the registers needs improvement since clipped coupons often don’t work, and you must wait for the 1 employee who’s managing 9 registers. And finally, taking advantage of fuel rewards may be impossible on the same trip due to a slow process from product purchase to redeeming the fuel reward (taking >30 minutes.) it doesn’t take 30min to load the vehicle and be ready to pump gas.
Very disappointed with BJS pickup order services. Most stores give 3 to 5 days for pickup because crap happens in people's lives. BJS just gives 24 hours which is inconsiderate to their customers. I was to pickup my order yesterday after work but a storm came through and today July 4th unfortunately I can't pick it up but tomorrow I can. There's no way to extend the pickup time for my order. This is something BJS needs to address and work on.
i told my wife that was a member that she could use my debit card for a 14.99 delivery fee on doordash for an order of 270 dollars that was supposed to be charged to her ebt they charged my account the whole amount we called to complain to bjs customer support and it was so exhausting talking to them I just gave up just to be charged a second time for the same order they took nearly 600 dollars from me and acted like it was no big deal I would get my money back in 7 to 10 business days I told them my daughter would be going without because they took everything I had and they did absolutely nothing to make the situation right so now I have to deal with the consequences of there actions worst company I have ever heard of and I am glad in knowing this early on before I continue supporting this horrible company
This is a review of the Wellsley Farms single origin Colombian Supremo whole bean coffee medium dark roast. This coffee is only available at Bj's wholesale club. At the time of testing I purchased this 40 ounce bag of coffee for $14.99 or 38 cents/ounce. The packaging was first rate with a re-sealable mylar/foil bag with the standard one way de-gassing valve. The bag claimed to contain 100% Arabica, Colombian Supremo beans roasted to a medium-dark. The bag also had a basic set of brewing and storage instructions. No other Information about the coffee inside the bag was given. Upon opening the bag I found coffee beans that appeared to be of high quality with no defects. The beans were slightly oily and in my opinion to a perfect medium dark. The beans had a very pleasant semi sweet fragrance. Upon brewing this coffee I started with my normal 66 grams of coffee with 1.2 liters of filtered water. I tried different grind levels of my normal medium to one click finer and two clicks coarser. my best results came at about 760 microns which on a Fellow Opus grinder is setting 6.5. The result was coffee that had a pleasant roasted nut/cocoa aroma while brewing and a brew that had typical Colombian flavors in my opinion. This coffee had almost nonexistent acidity, smooth fairly balanced coffee flavor with a decent mouth feel and a lingering burnt dark cocoa powder aftertaste. I will say comparing this Colombian coffee with my go-to Eight O'Clock Colombian Peaks medium roast, the Wellsley coffee is a bolder brew not as balanced with a slightly bitter finish. The SCA which is the governing body for coffee states that a cupping score of 80 and higher is a specialty grade of coffee. Using their scoring system I would rate the coffee at 86. This coffee rating is only my opinion. A lot of people will like the flavor of this coffee...I did but would have preferred a slightly lighter roast. Roasting the coffee that dark takes away a lot of the subtle nuances and flavors of single origin coffee beans. This coffee is recommended for people who enjoy darker roasted bolder coffees, and at 38 cents/ounce is an excellent value.
Easysignswholesale
The Home Depot1.8
Grand Distribution LLC 
DoorDash1.1
H-E-B2.3
Sam's Club
UberEATS
Chewy.com3.3100 reviews matching
