BJ's Wholesale Club
BJ's Wholesale Club (www.bjs.com) has a 1.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 76% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; Reviews mostly discuss Product, Customer service, Price. Last updated 2026-09-06.
Most reviewers were unhappy with their experience overall. Consumers frequently experienced rude staff, long waiting lines, and unhelpful customer service representatives when trying to resolve simple daily issues or account questions. Shoppers also complained heavily about inflated pricing structures, unexpected membership charges, and frequently finding spoiled or rotted produce on the grocery store shelves. The minority of people were satisfied with specific store visits, noting that certain staff members provided quick, polite, and professional help with automotive services. Some reviewers were happy with select items, mentioning that specific household products met their expectations and offered good value during their shopping trips.
Auto-generated from all reviews of this business. For reference only.FALSE CLAIMS ABOUT SHIPPING…Our order from BJ’s stated 3-5 shipping, it was over 3 weeks and we did not receive our order so we had no choice but to cancel the order. They did not reimburse us the $173.00 shipping cost.
It's has been a very bad service 😡😡😡😡😡😡😡😡😡😡
If things are on sale, put them on sale. You should not need to clip a coupon to get the sale price! It’s like having to work for the discount that we paid a membership for. Just plain ridiculous.
A BUNCH OF CROOKS Cancelled my membership and they keep charging me. Calls to complain go to India.
The app is very very slow takes a long time to respond to simple inputs It seems to happen every time I try to put together a order to be picked up at the store it's really super slow Walmart happens 10times faster. I close out their app and went to the Walmart app to get what I need
I got a reduced membership years ago. I had canceled the service every year for 4 years. It's ridiculous that I keep canceling the service but somehow the auto charge keeps happening. Whatever you do, don't ever sign up for a membership
I have been using BJ's.com for a long time to clip some grocery coupons. However, I had the worst experience using their website. I am behind the computer maybe 5 to 6 hours a day, but I have never experienced sooo slow response from a website. I think BJ's should change their web hosting company as they have been awful. I believe BJ's could take a lesson from amazon.com's book and learn how they can save time for their patrons when they are surfing their website.
Placed a pick up order at the South Fayette Bridgeville, Pa store. The produce was horrible. Bananas bruised, When avocados were cut opened they were brown inside.Grape tomatoes were crinkled looking and seeds inside were green, yellow onions rotten . You would think produce people or pickers could see produce was bad. Everything was thrown in garbage. At one time, months ago produce was always great.
I had a frustrating experience at BJ’s. My membership had expired, and when I returned an item, they charged me a 10% fee because of that. They kept the 10% and only refunded the remaining amount. I expected a full refund, especially since I was still a member when I made the purchase. This experience has made me reconsider shopping here. Location: Cary, NC
Bad management rude staff discussing disregard for customers safety in the parking lot. Last time I went there I was hit by shopping cart left unattended my car have being damaged my mirror was broken I have pay almost $2000 to repair. Have being trying to reach manager and corporate office without any response. Seems like they don't care . So why should anybody keep shopping at this store??? No way. Jose.
TOP worst customer service!!! After the over charge you they gracious tell you there is nothing they can do for you then thank you for understanding?! Didn't even try to help... could have just given me a credit towards BJs, but couldn't be bothered. They will not get anymore of my money after my year is up..Already double paid for it so I guess I reluctantly will use it. I will be sure to tell all how horrible they were when there is issues!! If I could give them a MINUS score I work!!! Whole experience was frustrating and upsetting!! Sams or Costco here in come!!! Ooh and BJs credit card will be cut up tooo!!!
I visit my local store and tried to find an electric cart. When I walked in the door the first thing you see is 6 cart full of item and the anti got was oh I’m sorry but they are out of order. I was like really. Then my husband when outside in thankfully he found one. I have a knee replacement few weeks ago and that’s the reason why I needed that cart. You guys need to do better.
Two weeks in a row, I bought the large bag of oranges, 8 or 10 lbs each, both times, more than half are rotted. In all my years as a club member, I have never bought any produce from BJ's. This was my first and will be my last. Today, 3-21-26, I bought the 10lb bag of the Sunkist Oranges #3338311014 and out of 12 oranges in the bag, 8 are rotted. THESE ARE GOING BACK TODAY FOR MY MONEY BACK. Two weeks back, the first bag of oranges purchased, I figured it was a rare scenario so I just lived with it. This second bag purchase is no different than the first. I do not recommend buying "any produce" from BJ's BECAUSE NO ONE IS THERE CHECKING THE PRODUCT.
Subject: Failure to Provide Paid Grocery Delivery Service – Senior Consumer Reliance I am a paying member of BJ’s Wholesale Club and have also purchased their “Select Service” delivery option, for a combined annual cost of approximately $110. These services are marketed as providing reliable home grocery delivery. I am a senior citizen and do not drive. I rely on this service as my primary means of obtaining groceries and essential household items. Despite paying for both membership and delivery access, I have repeatedly been unable to place or complete orders due to widespread item unavailability. On multiple occasions, items across my cart are marked “unavailable,” preventing order fulfillment entirely or rendering the service functionally unusable. This is not an isolated incident but an ongoing pattern. The issue is not limited to substitutions or minor inconveniences; rather, the system frequently fails at the point of order completion, meaning I cannot obtain groceries at all through the service I am paying for. BJ’s utilizes Instacart as its fulfillment provider. However, from a consumer standpoint, BJ’s is the entity charging membership and service fees and representing that grocery delivery is available. The separation between BJ’s and Instacart is not transparent to the consumer and does not reduce the impact of the service failure. As a result, I have paid for a service that I cannot reliably use, while also being placed in a position where access to food is disrupted. As a non-driving senior, I cannot reasonably avoid this harm once I have committed to the service. I believe this may constitute an unfair or deceptive business practice, in that consumers are charged for a service that is not consistently deliverable in practice.
I saw my ahh enemy from school I felt like I was gonna pass out cuz if he saw me I would be madd ahh
South Philly BJs is there worst!!!! Shop anywhere else! They have no carts for customers to shop. The customers have to harass other customers in the parking lot to get a cart. The general manager has no solution. Just apologies & no solutions. I’ve been waiting for a cart for more than 20mins! How can a store who sells items in bulk only not have carts available?
signed up for their $50 plus membership special. They charged me $70. THAT IS BAIT AND SWITCH!!!!!!!!! CALLED CUSTOMER SERVOCE NO HELP SO I CANCELED IT. BEWARE STAY AT SAMS OR COSTCO. THEY ARE NOT HONEST
ATTENTION EVERYONE WHO SHOPS AT BJs! PLEASE THOROUGHLY CHECK YOUR RECEIPTS FOR FALSIFIED TAXING PRACTICES! In Deptford, NJ, I just purchased a vacuum that was originally priced @ $109.99 on sale for $89.99. Paid for it, got home, looked at the receipt and they overcharged me with the tax! I paid $7.29 for tax, but should have paid $5.96 (difference $1.33). They charged me tax for the full price, not the sale price. In NJ, you pay tax (6.625%) on the amount you actually paid for (on taxable items). No more, no less. I WAS CHARGED 8.1%! For example, if you purchased something on sale for $10 that is originally $1000, would you settle for paying MORE for the tax ($66.25) than the purchase price of $10?! I THINK NOT! THIS IS AN ILLEGAL BUSINESS PRACTICE! They SERIOUSLY need to review their taxing codes on all taxable sale prices! I am now in the process of getting this rectified. I will update when this is resolved. I wonder how long they have been doing this and ripping people off left and right. If they do not correct this issue then a CLASS ACTION LAWSUIT may take place upon many people they have "stolen" money from. UPDATE: 03/05/2026 I texted first, then called and both say the same thing... "You are taxed the full price if there was a coupon applied." In that case, I am left paying 8.1% tax. Since the amount overcharged is small, I'll let this go. But BEWARE for any future purchases and watch out if coupons are applied! That's where they get you. I'm sure I'm not the only one who has been through this, but in my many years of shopping and always checking my receipts, this is the first time this has ever happened. I'm only raising from 1 to 3 stars as this doesn't really seem fair for the buyer.
I purchased a steam cleaning machine, but it had missing parts and I had to return it. The return process involved a long wait, and the staff member was rude and dismissive. Very disappointing customer service experience.
I had an experience at your Myrtle Beach location yesterday that I still can't even believe. I went in with a nearly flat tire at a little after 4 p.m. and the manager refused to help me. I told him I had my daughter in the car and he told me that 'wasn't his problem' and that he was 'trying to get out of there for the day.' I told him I had a spare and begged him to put it on for me because I didn't have any tools with me, and he literally told me that there were 'at least 5 other tire places in the area' and to go somewhere else. I told him I was going to report him and he literally laughed and said, 'Good, go ahead.' I went up to the front of the store to customer service and told the manager what happened. She went back there with me and he had already left. An elderly gentleman who worked there helped me with my tire, but it is not okay for a so-called 'manager' to treat customers like this. Especially not a woman with her child in the car. I will be cancelling my membership and, as a journalist, I will be posting about this experience to my 150,000 followers on X.
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