Blackview is professional android smartphone manufacturer,with four years serving customers in north america,europe and asia.We release high quality Blackview mobile series,contain Alife P1,Alife S1,Sport Camera,Hero 1,Hero 2,Omega,Ultra,Crown,Arrow,DM...
Written by the business, not verified by us.Blackview (www.blackview.hk) has a 3.0 out of 5 rating on OK.one, based on 475 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 42% give 1 star; The business has replied to 10% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
Most reviewers were unhappy with their experience overall. People frequently mentioned that customer service is completely unhelpful, leaving buyers ignored and facing severe communication delays when trying to resolve product issues. Customers also experienced frustrating hardware faults, such as broken charging ports, cameras failing shortly after purchase, and poor overall device performance. Though some reviewers were happy with their new devices and praised the reliable battery life, durable build, or helpful support staff, these pleasant moments remain uncommon. Future potential buyers should carefully consider these recurrent quality control and customer support concerns before making a final purchasing decision on the official website.
Auto-generated from all reviews of this business. For reference only.The Blackview phone seems to be excellent.... until a month out of warranty the screen starts to freeze. The common fixes don't work. It seems to be a common problem with these phones. But trying to get any response from the company is impossible. They don't want to know. I would not recommend this company or their phones.
Last September I upgraded my family to BL5000s, after my father had had a great experience with his Blackview phone from around 2015. He put the phone through the ringer, I forget the exact model, but it survived being run over by heavy equipment, multiple accidental water encounters, and all manner of horrible drops and falls. Within a week of having my BL5000 I dropped it in the worst way that I've ever dropped a phone. It fell out of my hand, about a 1.5 meter distance to the ground, and tumbled down a flight of concrete stairs. The only damage was a little nick and some minor scratching. In July however, I was using the underwater camera, well within the 1.5m/30min spec, and the phone became water damaged. I contacted Blackview customer service, and inquired first about any known hardware or software issues, as the water damage wasn't totally apparent at first. I gave them the full story, and suspecting water damage they sent me to the RMA department. The point of contact seems to be a single individual, whose company email is available on the site. They were very responsive, and the contact was timely, especially considering the time difference between Italy and Hong Kong. They first requested that I get an opinion from a phone repair shop before shipping. I did so, and was advised to RMA the phone. Upon receiving this info they immediately and without question gave me RMA instructions. I shipped the phone, at my expense (which I really don't mind considering the quality of service, also I feel that this is a risk you knowingly take when you import electronics or hardware yourself), and within a day or two of receiving the phone they decided to refund the purchase price in full. Their finance department sent the refund via PayPal about a week later. All in all this process took less than a month, and it could have been shorter had I been a bit more timely in taking action at several points. The customer care was phenomenal, and I really can't say enough good things about it. I went ahead and purchased the new BL8800, this time form an Italian retailer to avoid long shipping time and paying my own import fees. After a week with this phone, I couldn't be happier from a price to performance standpoint. However, I won't be testing its waterproof capabilities purposefully, without an extra lay of aftermarket protection.
Phone came with viruses and melware preinstalled on the kernal level. Installs games and apps by itself and wont even read a sd card a55 blackview.
Phone seems cool, but mobile data doesn't work. And thermal camera seems installed upside down, if that's even possible. Bluetooth version must be prehistoric, range is about 2m. Cell service sucks most places. Main camera is not as good as advertised. Customer service is useless, now they want me to return the phone at my own cost. 109.87 dollars for shipping with tracking, if you don't they clearly say they will reject the item on delivery. That is more than 1/4 of the cost of the whole thing! Shipping needs to be on you guys! SHAME ON YOU!
NEVER BUY FROM THIS COMPANY ! If you are lucky your phone is gonna work otherwise there is NOBODY behind.
I recently bought a BV8800 pro. It was delivered as promised. The phone is extremely good and robust. It is half the price of mainstream phones. I think I won't need a new phone for a long time to come.
BUYER BEWARE - Customer Service does not exist !!! I have Blackview before with excellent results - I bought a BV9900E with no hitches BUT I recently ordered a BV6600 Pro 4 weeks later I received a BV6300 - Quite a downgrade This bought through their "Official Website" not an offshore reseller When I reached out to Blackview I was initially told the best thing to do was to keep the phone and they would reimburse the difference Well I ordered a phone with a Flir Camera and an 8350 Mah battery for a reason - what I received was a run of the mill cell phone I explained I was not happy and didn't want the phone THEIR ONLY SOLUTION - I had to send the phone back via registered mail with tracking AT MY EXPENSE !!! So, because an employee at their warehouse made a mistake - I HAVE TO PAY EXTRA TO THE PHONE I ORIGINALLY ORDERED BUYER BEWARE - If all goes well you will get a great phone at a great price.... If it does not...My experience has been a frustrating nightmare... And I HOPE I get the right phone I expect it will take 10 weeks from original order date
I purchased a Blackview Tab 11. I'm mostly happy with it but a key feature it was advertised with was Widevine L1 DRM compatiblity. This allows owers to use streaming sites like netflix and amazon prime and full resolution. I understand the device has the nessesary chip, but the streaming company's haven't white listed the device so it only runs in a very low 480p resolution rather than 1080p - its very noticible! On the app for ALL4 it will just play the adverts and then closes down! They recognise this problem, and have offered a discount on the tablet - this was £5. or about 3% of the value of the tablet. I think this missing feature is worth about half the value. I also bought a keyboard for the tablet, it was meant to be specifically for the Tab11 and clipped to the tablet to be used like a small laptop. But all they sent was a generic wireless keyboard.
got a Blackview BV5500 back in July 2019 still got it, dropped it, sat on it, fell in the sink (speakers dry out - good to go) battery lasts days not hours, used for on-farm, in work shop, taken card payments onat markets & festivals, camera has gone foggy, otherwise has been reliable companion , deffo look at another rugged Blackview next time
I can't understand how so many folk have had bad experiences with this phone. I think it's amazing, absolutely no problems at all with it and the charge lasts a long time especially compared to other phones I have had.
The worst customer service in the world. Don't even bother if you are thinking about contacting them. Waste of time !!! I contacted after exhaustive searches to find the part from other sources. Here is the worthless response for obtaining a very specific charging cable. Sorry for any inconvience. There are so many distributors from different platform,they responsible for their client's phone problems. Please contact the seller directly to deal with it. Best Regards, Julia/Customer Service Support
Total crap. They're very slow to communicate when they do. It took over 2 weeks for my phone to get here and when I opened it up I find a charger for Europe when they know they were shipping it to the United States! I had to go spend another $50 on a freaking charger!
Possibly the worst phone I've had, charging is slow ,it keeps freezing ,it's just not what I thought it would be Was given it as a Christmas gift as I had broken the screen on my Samsung,I would say you get what you pay for
Phone stopped working after 8 months. They offered a refund on condition I would write a positive review! I said no and did not get a refund or replacement even though in warranty
Can't fault the phone my First blackview was a bv7000pro bought in 2017 lasted until 2022 dropped it thousands of times never broke screen and used daily in harsh conditions . Had to replace battery and speaker twice due to working in dusty environment it clogged it up . So though I would try another bv9900pro ordered in February shown in stock and available for three day delivery direct from the manufacturer . Paid for expedited shipping £20 given all sort of excuses and received April after numerous emails eventually got a refund for $16 . No issues with phones but if you can't change a battery or sort out software issues yourself maybe it's not for you . Customer service is none existant and the only help is via blackview online forum which I would recommend joining as other customers offer solve any issues with helpful advice . Don't expect any repair or servicing of these phone parts are available online via allexpress via third party sellers . One issue with my new phone it was advertised with feature which as production moved along it looks like they been removed without altering the advertising . Not sure why the apps are missing to control the sensors or if the sensors are missing and can't find any third party app for the sensors . Again seems to be a very tough phone works outside in the rain screen works perfectly when wet phone calls answered via Bluetooth and can have music playing all day . Also the thermal imaging camera has come in very handy to find issues with construction . Sad the customer service and repair is none existant . They can't even appoint agents in countries worldwide to carry out repairs or operate service center as any issue phones are sent back to the manufacturer . Would highly recommend phone company let down by its customers service .
Worst company in the world to deal with. Make sure you buy a phone that has no problems Because I'm guaranteed you going to buy a phone with problems and with problems and you get more problems later because no one can solve the issue no 1 can help you and they refuse to help I've said to help I've sent them my phones. They only paid me for one. There is no one you can speak to It's the worst company . My phone broke in the 1st month I got it. My phones wasn't charging. I should go by a Cordless charger And phone can only be charged when it's off. Don't put your phone in your pocket when it's raining try to put it in a bag because it's not waterproof. The only good thing about the phone was thermal imaging.
The phone itself is good but while under warranty the display developed a yellow streak on it. I asked them how to proceed with repairs and they flat out refused to honour the warranty and told me to buy a new phone. They were very rude over several emails, and at this point I would not even send them the phone because I don't think they would ever send it back. The customer service seems about as trustworthy as a scam organization.
This phone is not waterproof or water resistant. The screen is terrible it breaks easy Then you think. Is there charging point files I purchased 2 phones I thought maybe I have better luck but no the 2nd one was worse. It weighs like a break. The camera is not that good The best thing about it is thermal imaging. The customer service is terrible you deal with people that are not honest And they just want your money. I wish the product was good But it was terrible not the right information was given before purchase Best of luck if you buy anything from this company if you can't see it in your hands don't buy it because You don't get what you see.
I live in the UK, everything I google is based on being a yank.
Customer service is terrible have sent multiple emails out across a month and no response about getting a phone repair as the screen has cracked and warranty has now ran out waiting for a response and still have received nothing from them I backed the Indiegogo campaign saying 41% off with contribution but it was a lie as even after release it stayed the same price.
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