Blackview is professional android smartphone manufacturer,with four years serving customers in north america,europe and asia.We release high quality Blackview mobile series,contain Alife P1,Alife S1,Sport Camera,Hero 1,Hero 2,Omega,Ultra,Crown,Arrow,DM...
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Is Blackview legit?
Blackview (www.blackview.hk) has a 3.0 out of 5 rating on OK.one, based on 475 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 42% give 1 star; The business has replied to 10% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Most reviewers were unhappy with their experience overall. People frequently mentioned that customer service is completely unhelpful, leaving buyers ignored and facing severe communication delays when trying to resolve product issues. Customers also experienced frustrating hardware faults, such as broken charging ports, cameras failing shortly after purchase, and poor overall device performance.
Though some reviewers were happy with their new devices and praised the reliable battery life, durable build, or helpful support staff, these pleasant moments remain uncommon. Future potential buyers should carefully consider these recurrent quality control and customer support concerns before making a final purchasing decision on the official website.
Auto-generated from all reviews of this business. For reference only.
I bought a blackview bv9600 pro which was apparently a waterproof phone, I tested it by putting the phone under a tap for a mere 5 seconds and bam, the phone never powered on again. I was recommended this brand by a friend but I can't believe I made such a mistake trusting an unknown brand. I actually thought I could invest in a brand that boasts tough phones with high performance. Don't buy any devices from this brand, it's a waste of time. And money. If you want quality rugged phones, rather spend your hard earned money on a cat phone.
Bought BV9900 PRO from this website because it was cheaper than what the US Blackview store/website offered. Because of this, I paid the ultimate price. It turns out, the devices from Blackview.HK do not work in the United States and won't activate with our local carriers. I contacted their support and they took a very long time to respond to my emails don't even offer any true help. They instead had me ship my phone all the way to China and it stayed there for God knows how long, and only to be told there was "nothing wrong with it". They did not offer a refund and just sent the phone back to me. I spent shipping fees and waited for almost two freaking months to get it back! I ended up using a sim from Mint Mobile instead and it works a bit. But I really wanted to use my AT&T sim. Decided to buy another one and this time, from the US store - us.blackview.store - and they were more than happy to walk me through the AT&T activation. Their customer support is superb. Plus, they ensured me of a 1-year US warranty and repairs are done in the United States which means if there's an issue, I won't have to ship the phone to China again and wait for an eternity.
Took a chance and purchased a BV 9800pro. Was easily able to move almost everything from my old dying phone using installed software on the Blackview phone. Was using the phone in a matter of minutes. Over the next couple of weeks had to adjust some of the mobile settings to keep cell data from stopping then every thing has worked great. My son decided to buy a BL5000 with 5g and his has worked great also. Just ordered a BL6000pro to replace my wife's aging Samsung. It seems to be a great phone for $300. Never had to reach out to the company which appears from other can be quit difficult.
Don't believe earlier bad writers! Liers!
I bought my first BV6000 phone in 2015 and have had six more in my business since then.
All work great, can only be used until the battery dies, about 3 years.
I never got an update, but I don't need it because it's fast, reliable and very very durable!
Surely Blacview's success hurts a lot of competitor...
I ordered from Hong Kong last week, but I changed my mind and ordered preferably from Germany to get it sooner. Got refund next day!!!
I ordered this Monday, and Thursday I have two excellent phones in my hand (BL6000pro - BV6600E) and I also received a gift earpiece!
I hope I can buy many more phones from BV
I've had my Blackview BL 6000Pro for many months now. I updated from my other Blackview which had an awful camera. I am disappointed with the new one. Many of the Apps will not push notifications through. This is a real pain. The cameras are ok, but not as good as I hoped. Since updating to Android 11, some apps simply refuse to work. On the plus side, it is robust and the battery life is good. The price was ok as well. Would I buy it again, sadly probably not.
Ware gezahlt und nie erhalten. Blackview hätte eine Abfrage bei der deutschen Post machen müssen (da sie behaupteten es sei bei mir angekommen), das haben sie verweigert.
NIE WIEDER!
Never received my order, blackview could have contacted the postal service so I would have gotten my money back at least. They refused. Worst customer service I ever experienced.
They do not stand behind their product in anyway! This is seriously just another Chinese product with a fancy shell. I purchased multiple products from them and the moment one of them failed to live up to expectations they gave me all these excuses of why they couldn't help me. If you purchase from Amazon , Amazon is a great help please leave a review so we can help other hard working customers don't have to suffer the same.
My wife bought a Blackview A60 and the touchscreen stopped responding. These are covered by a 12 month warranty. Their website didn't accept my email as a 'valid email address', so I used my work email. Even then it took ages for them to acknowledge me. After replying to a number of emails I finally convinced them that suppliers and resellers want nothing to do with Blackview returns, regardless of what the Amazon policy says. It made me wanna reach out and teach them some basic customer etiquette. I almost felt sorry for them.
Eventually Blackview agreed to send me a replacement screen assembly from China. This comes with no fitting instructions, only a disclaimer that it must be fitted by a 'professional'.
By this I'm assuming their stock of decent working A60 handsets has long depleted. But at least they made an effort to fulfil the warranty obligation 'to repair or replace', so for this I'll give them a extra star.
I will never ever buy a blackview again. The phone is always hanging and you have to restart the stupid phone. This just shows you why a Samsung cost a 1000$ and blackview 100$. If you try to open your browser lol goodluck hope you have time to restart about 5 times.
I had various BV-devices (BV6000, 8000, 9700 Pro, BL6000).
The devices are robust and fast, but the software-support doesn't last very long which makes it insecure after a while (which is sad, as the device itself can be used longer). At least for security-updates i would expect longer support.
Also a lot of my devices needed a longer USB-C-connector to be charged. This special condition can be annoying for a lot of devices which would work with android. Also, the metal-usb-c-cables in Blackviews shop doesn't work for some phones (yet only checked for BV9700, for that one it's too short). I think it would be a good idea to mention this. However, to remain fair, this has been resolved with my last phone (BL6000) which works with completly default cables.
The answers for questions in the forum (bbs.blackview.hk) from BlackviewAdmin seems to be randomly distributed and sometimes topics are ignored but often answered. Via email i also got a response after i wrote a pretty angry mail. So, can may be better, but worked for me.
All in all, there's potential to improve, but the phone i had before (Cat B15Q) was even worse in software-support and had definently a worse price/what-you-get-proportion. Yet i'm happy enough with BV.
I've had this phone 48 hours and for 48 hours I haven't been able to make a call to send a text. All it wants me to do update update ending what updates. I have not been able to make a phone call on this rubbish as they is just silence until the person answers at that there end . No wonder they say it has a good battery life you can't use the phone for anything. I purchased this phone from Amazon as a prime customer Amazon have been absolutely fantastic and I'll giving me my money back and free postage. As for blackview as a company you should be ashamed of yourself. 4 people thinking of buying any blackview phone if you want to waste your money go ahead.
How does a user of the BV5500 obtain the user instructions?
I soon got on the Blackview website needing to download the user instructions. A damn Captcha image asking me if I was a robot or not. No means of indicating I was not a robot but hang on I'll just check that I'm not........ The stupid people still using Captcha which is nigh on impossible to get past must be as thick as a barrow load of tripe or something much worse that smells. Those who seem intent on delivering hassle to their customers do not deserve to succeed and by the look of the bad press here they will not succeed.
Blackview refused to pay for the return fee for the dead phone. Said they would send me the faulty part and I would have to pay for the repair. This was a discounted phone so guess they already knew it was faulty. I now buy excellent Doogee phones. Shame on you Joanna and David Xu from Blackview hk. Disgusting Service
Ordered their new smart watch on 14th july, on 23rd July asked when it was going to ship, and was told "within the next week". Is now August 12th and still no message to say it has been shipped. Glad i payed via PayPal so hat I can get my money back through them if this watch never materialises.
Edit: watch turned up, "uses GPS" is a con, it just uses a phones GPS, if i wanted to carry my phone with my when i work out why would i need a smart watch?
i managed to do 5000 steps by folding cloths, stroking my cat, putting away the dishes and playing computer games. Highly unreliable
After 8 months of use the phone shut down automatically. Now I'm not able to start it, looks like if it's a battery sensor temp trouble even if the battery is cold I have a message as the battery is too hot. I've contacted the customer service and they answered that I have to pay for the shipping and to repair it. No warranty.
Don't buy anything from Blackview
The phone arrived dead in the box!!
Would not accept being charged. They firstly said they would send the replacement part and I would have to pay for the repair???
They then asked me to return the phone and they would pay the postage. This was $120!!!!
They sell there faulty phones at a discount price and dishonor there warranty. Theives and liers. Shame on you Joanna and David Xu.
They denied receiving it and after 2 months of everyday haggling refunded me the cost of the phone but no return
I have ordered a smartphone A70. The receiver is out of order and it is impossible to hear the correspondent. The first mail I sent was followed by the answer : send a mail to the following adress. Julia proposed me to send a new receiver and to repair it in France. I answered this was impossible and asked to send back the A70 for repair in HK. At this moment, although Julia knew in the first place it was impossible, confirmed she would send a new receiver;
There is no effective customer support, no effective after sale, all is lies.
I will never buy again a blackview.
Bought a black view bv9900 pro in December think it came on the slow boat from China when it finally arrived there were some teething problems wouldn't connect to some of my Bluetooth devices WiFi assist calling would work when it felt. Like it not when needed the battery is pish had to charge every day ( I would be in the occasional use category) the at only six months old stopped working screen went black with only a red led light have contacted BV store on eBay and there reply is slower than the delivery still waiting tried BV hong Kong they said nothing to do with us then radio silence
If this is how their flagship phones operate I wouldn't bother with the cheaper models
So to summarize phones are pish
Customer service crap
If you are still thinking about a black view give yourself a slap and buy a dogee phone
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